My Ascentis Review
Updated December 23, 2020
My Ascentis Review
Score 1 out of 10
Overall Satisfaction with Ascentis
Ascentis is used throughout our entire organization, as our timekeeping, LMS, and HRIS system.
- Electronic EE filing system
- Support is always self directed to Ascentis Community
- Constant outages and no accountability across the board
- Not able to keep up with CA compliance in terms of meal-break penalties and final pay requirements.
- Ad Hoc Reporting feature is extremely antiquated
- Payroll consulting, should add this
ADP is mostly likely the status quo for HRIS systems, their CS and 24/7 support is incomparable to other systems, including Ascentis. There are often manual corrections needed, negative changes to user view, and other very odd things that happen with Ascentis that I have never, ever experiencing with other HRIS systems
All reasons listed above. The payroll “account manager” they assign you with, is truly just a sales person trying to sell you on more features and/or LMS items.
Do you think Ascentis delivers good value for the price?
Are you happy with Ascentis's feature set?
Did Ascentis live up to sales and marketing promises?
Did implementation of Ascentis go as expected?
I wasn't involved with the implementation phase
Would you buy Ascentis again?
Usability is an interesting way to describe this rating. The true usability factors in time spent troubleshooting, exchanging many frustrating/unhelpful messages with Support, unintended consequences when errors are reported and Support claims "it has been corrected", but in reality, the fix/workaround has negatively affected something else in the system that we only discover later on.
Ascentis is well suited if you are located in a state where labor laws are relaxed and lean towards favoring the employer. Ascentis struggles in accountability, infrastructure (support tickets are disseminated into secondary and third tickets), 2/10 chance in getting a live person on the phone when you call support.
Ascentis Feature Ratings
Evaluating Ascentis and Competitors
Yes - ADP Workforce, cost effective. What we spend now in manual man power probably supersedes any cost savings though.
Problems left unsolved
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - No, it was not. Usually, and by that I mean 8/10, whenever we have system wide outages, we send in a support ticket. Support doesn't respond to the ticket until about 24 hours later, stating "they are unsure of any reported outages, and that we should check our internet settings", and by that time, without rhyme, reason, or accountability, the system is working again.
Do not like to use
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Lots to learn
Large acquisition would be very complicated, seems more appropriate for companies under 100
Constant system outages, constant errors, internal errors on ESS, random/mysterious ESS layout changes (links disappearing, verbiage on links changing, with no notice), errors on NovaTme with rule builders also mysteriously changing with no notice, accruals not properly loading for employees.