AskNicely vs Google Surveys

Likelihood to Recommend

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.

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Nikhil George

Product Manager

Spotlight ReportingComputer Software, 11-50 employees

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It's great for gathering information. I have used it for gathering questions for our President's meeting. After all submissions are in, you can clearly see the questions in separate rows on a spreadsheet. Makes it very easy to see and differentiate between questions. Also when we were getting some responses that we're getting too wordy (rants), we were able to fix that problem by introducing a word limit to our survey. This way people were forced to get their questions across within our word limit and we had less ranting our responses.

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Amanda Carpenter

Administrative Office Technician

Lebanon Campus of Harrisburg Area Community CollegeHigher Education, 1001-5000 employees

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Feature Rating Comparison

AskNicely

Google Surveys

Survey templates

Themes

Custom logo/branding

AskNicely

Google Surveys

Changes to live survey

Question design help

Multiple question types

AskNicely

Google Surveys

Survey logic flexibility

AskNicely

Google Surveys

Response tracking

Data export

Standard reports

Custom reports

Analytics

AskNicely

Google Surveys

Access controls

Compliance

AskNicely

Google Surveys

Vendor-offered crowdsourcing

Respondent restrictions

Pros

NPS Surveys - Easy to access and use and branded for our company.
Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.

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Joel DeWitt

Director of Customer Success

Imprev, Inc.Computer Software, 11-50 employees

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Compile all responses to one question/prompt
Easy share settings to limit or be open access
Separate submissions by each responder
If using quiz format, you can pre-select the correct answer so students can receive automatic results

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Kira Dineen

Genetics Radio/Podcast Host and Producer

DNA TodayBroadcast Media, 1-10 employees

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Cons

Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
More, not fewer plan options

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Jim Ford

CEO (Chief Experience Officer), ASBC

LTC Customer Experience ConsultingNon-Profit Organization Management, 51-200 employees

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advanced functionality
better templates
advanced design options

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Verified User

Employee in Information Technology

Education Management Company, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Google Surveys 9.2

Based on 5 answers

I give a 10 rating because I really like Google Surveys. It is fun to use and the the price is right. It gives the business needs of our organization and it gives back the price we are paying for it. It has a lot of functions and fulfills its advertised statement.

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Vianne Marie Abulucion

Agent

Sykes AsiaTelecommunications, 10,001+ employees

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Support Rating

No score

No answers yet

No answers on this topic

Google Surveys 8.3

Based on 4 answers

Have not needed to use their support team (but the survey requires that I put in a score so I'm selecting a middle number as NA isn't an option).

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Lisa Gonzales

Chief Business Officer

Mt Diablo UnifiedEducation Management, 1001-5000 employees

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Alternatives Considered

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.

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Art Taylor

Manager, Customer Advocacy

MagViewInformation Technology and Services, 51-200 employees

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I've used SurveyMonkey before, but if you do not have an account, you are limited with what you can do on there. Since we have the GoogleSuite and can use Google Surveys, it's a much better alternative, I can do so much more with it compared to SurveyMonkey.

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Amanda Carpenter

Administrative Office Technician

Lebanon Campus of Harrisburg Area Community CollegeHigher Education, 1001-5000 employees

View all 5 answers on this topic

Return on Investment

Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
Ask Nicely is a great way to follow up with all customers who have not had a good experience

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Verified User

Representative in Customer Service

Design Company, 11-50 employees

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High ROI since it's a free service
High ROI since it's easy to use with little to no training

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Kira Dineen

Genetics Radio/Podcast Host and Producer

DNA TodayBroadcast Media, 1-10 employees

View all 5 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

AskNicely Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$10 per completed survey

Google Surveys Editions & Modules

Edition

Surveys	10¢¹

per completed survey

Additional Pricing Details

—

Rating Summary

AskNicely

Google Surveys

AskNicely

Google Surveys

AskNicely

Google Surveys

Likelihood to Recommend

AskNicely

Google Surveys

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

AskNicely

Google Surveys

Cons

AskNicely

Google Surveys

Usability

AskNicely

Google Surveys

Support Rating

AskNicely

Google Surveys

Alternatives Considered

AskNicely

Google Surveys

Return on Investment

AskNicely

Google Surveys

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

AskNicely Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Google Surveys Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison