What users are saying about
53 Ratings
15 Ratings
53 Ratings
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Score 9.4 out of 100
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

Google Surveys

It's great for gathering information. I have used it for gathering questions for our President's meeting. After all submissions are in, you can clearly see the questions in separate rows on a spreadsheet. Makes it very easy to see and differentiate between questions. Also when we were getting some responses that we're getting too wordy (rants), we were able to fix that problem by introducing a word limit to our survey. This way people were forced to get their questions across within our word limit and we had less ranting our responses.
Amanda Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Google Surveys
7.7
Survey templates
AskNicely
8.5
Google Surveys
7.8
Themes
AskNicely
7.9
Google Surveys
7.3
Custom logo/branding
AskNicely
8.3
Google Surveys
8.0

Survey Content

AskNicely
8.7
Google Surveys
8.4
Changes to live survey
AskNicely
8.8
Google Surveys
7.8
Question design help
AskNicely
8.7
Google Surveys
8.7
Multiple question types
AskNicely
8.5
Google Surveys
8.8

Survey Logic

AskNicely
7.9
Google Surveys
8.4
Survey logic flexibility
AskNicely
7.9
Google Surveys
8.4

Survey Reporting & Analytics

AskNicely
8.4
Google Surveys
8.5
Response tracking
AskNicely
8.9
Google Surveys
8.4
Data export
AskNicely
8.5
Google Surveys
8.0
Standard reports
AskNicely
8.3
Google Surveys
9.0
Custom reports
AskNicely
7.9
Google Surveys
8.5
Analytics
AskNicely
8.4
Google Surveys
8.7

Survey Administration & Security

AskNicely
8.8
Google Surveys
8.6
Access controls
AskNicely
8.9
Google Surveys
8.8
Compliance
AskNicely
8.7
Google Surveys
8.3

Survey Distribution

AskNicely
8.4
Google Surveys
9.6
Vendor-offered crowdsourcing
AskNicely
8.1
Google Surveys
10.0
Respondent restrictions
AskNicely
8.6
Google Surveys
9.2

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

Google Surveys

  • Compile all responses to one question/prompt
  • Easy share settings to limit or be open access
  • Separate submissions by each responder
  • If using quiz format, you can pre-select the correct answer so students can receive automatic results
Kira Dineen | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

Google Surveys

  • advanced functionality
  • better templates
  • advanced design options
Anonymous | TrustRadius Reviewer

Usability

AskNicely

No score
No answers yet
No answers on this topic

Google Surveys

Google Surveys 9.2
Based on 5 answers
I give a 10 rating because I really like Google Surveys. It is fun to use and the the price is right. It gives the business needs of our organization and it gives back the price we are paying for it. It has a lot of functions and fulfills its advertised statement.
Vianne Marie Abulucion | TrustRadius Reviewer

Support Rating

AskNicely

No score
No answers yet
No answers on this topic

Google Surveys

Google Surveys 8.3
Based on 4 answers
Have not needed to use their support team (but the survey requires that I put in a score so I'm selecting a middle number as NA isn't an option).
Lisa Gonzales | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

Google Surveys

I've used SurveyMonkey before, but if you do not have an account, you are limited with what you can do on there. Since we have the GoogleSuite and can use Google Surveys, it's a much better alternative, I can do so much more with it compared to SurveyMonkey.
Amanda Carpenter | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

Google Surveys

  • High ROI since it's a free service
  • High ROI since it's easy to use with little to no training
Kira Dineen | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AskNicely Editions & Modules

Additional Pricing Details

Google Surveys

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per completed survey

Google Surveys Editions & Modules

Edition
Surveys10¢1
  1. per completed survey
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AskNicely
8.9
Google Surveys
9.2

Usability

AskNicely
Google Surveys
9.2

Support Rating

AskNicely
Google Surveys
8.3

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