Aspect Unified IP vs. Broadvoice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aspect Unified IP
Score 6.3 out of 10
N/A
Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A
Broadvoice
Score 8.7 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Pricing
Aspect Unified IPBroadvoice
Editions & Modules
No answers on this topic
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Offerings
Pricing Offerings
Aspect Unified IPBroadvoice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Features
Aspect Unified IPBroadvoice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aspect Unified IP
7.4
3 Ratings
12% below category average
Broadvoice
-
Ratings
Agent dashboard7.03 Ratings00 Ratings
Validate callers9.03 Ratings00 Ratings
Outbound response8.03 Ratings00 Ratings
Call forwarding6.03 Ratings00 Ratings
Click-to-call (CTC)9.62 Ratings00 Ratings
Warm transfer8.03 Ratings00 Ratings
Predictive dialing9.03 Ratings00 Ratings
Interactive voice response5.03 Ratings00 Ratings
REST APIs8.03 Ratings00 Ratings
Call scripts4.03 Ratings00 Ratings
Call tracking6.03 Ratings00 Ratings
Multichannel integration8.22 Ratings00 Ratings
CRM software integration8.03 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aspect Unified IP
8.5
2 Ratings
3% above category average
Broadvoice
-
Ratings
Inbound call routing9.02 Ratings00 Ratings
Omnichannel inbound routing8.12 Ratings00 Ratings
Recording9.62 Ratings00 Ratings
Quality management9.12 Ratings00 Ratings
Call analytics8.62 Ratings00 Ratings
Historical reporting7.42 Ratings00 Ratings
Live reporting7.42 Ratings00 Ratings
Customer surveys8.62 Ratings00 Ratings
Customer interaction analytics9.12 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
8.3
69 Ratings
2% above category average
High quality audio00 Ratings8.168 Ratings
High quality video00 Ratings8.617 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
8.5
14 Ratings
5% above category average
Desktop sharing00 Ratings8.514 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
8.1
11 Ratings
1% above category average
Calendar integration00 Ratings8.38 Ratings
Meeting initiation00 Ratings7.89 Ratings
Record meetings / events00 Ratings8.28 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
7.9
11 Ratings
2% above category average
Live chat00 Ratings7.911 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
8.3
24 Ratings
10% above category average
User authentication00 Ratings8.421 Ratings
Participant roles & permissions00 Ratings8.224 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
8.5
70 Ratings
4% above category average
Hosted PBX00 Ratings8.641 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.530 Ratings
Directory of employee names00 Ratings8.357 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
8.2
92 Ratings
0% below category average
Answering rules00 Ratings8.478 Ratings
Call recording00 Ratings8.354 Ratings
Call park00 Ratings8.469 Ratings
Call screening00 Ratings8.464 Ratings
Message alerts00 Ratings8.577 Ratings
Business SMS/External Messaging00 Ratings7.731 Ratings
Online Fax00 Ratings8.439 Ratings
Voicemail Transcription00 Ratings7.749 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
7.8
67 Ratings
9% below category average
Mobile app for iOS00 Ratings7.762 Ratings
Mobile app for Android00 Ratings8.035 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Aspect Unified IP
-
Ratings
Broadvoice
8.0
30 Ratings
6% above category average
Centralized communications management00 Ratings8.825 Ratings
Team messaging00 Ratings7.814 Ratings
Team document sharing00 Ratings7.66 Ratings
Call and meeting analytics00 Ratings7.816 Ratings
Best Alternatives
Aspect Unified IPBroadvoice
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Aspect Unified IPBroadvoice
Likelihood to Recommend
7.0
(4 ratings)
9.0
(234 ratings)
Likelihood to Renew
7.0
(1 ratings)
8.5
(15 ratings)
Usability
-
(0 ratings)
8.5
(13 ratings)
Availability
-
(0 ratings)
8.6
(2 ratings)
Performance
-
(0 ratings)
7.3
(2 ratings)
Support Rating
-
(0 ratings)
8.5
(14 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
8.5
(2 ratings)
Implementation Rating
-
(0 ratings)
7.8
(7 ratings)
Configurability
-
(0 ratings)
6.8
(2 ratings)
Product Scalability
-
(0 ratings)
5.9
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
Aspect Unified IPBroadvoice
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.
Read full review
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
Read full review
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
Read full review
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.
Read full review
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Usability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Reliability and Availability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Performance
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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In-Person Training
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
The in-person was done by phone and was GREAT!
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Online Training
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Implementation Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
Read full review
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
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Contract Terms and Pricing Model
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Did not assist in the purchase of this system.
Read full review
Scalability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
  • As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
  • The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
Read full review
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.