What users are saying about
Top Rated
92 Ratings
56 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
56 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    8.1

    BMC FootPrints

    81%
    BMC FootPrints ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Service restoration

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    9.8
    98%
    6 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.9
    89%
    6 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    7.8

    BMC FootPrints

    78%
    BMC FootPrints ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    7.5
    75%
    7 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.9
    79%
    5 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Change management

    Atera

    Feature Set Not Supported
    N/A
    8.9

    BMC FootPrints

    89%
    BMC FootPrints ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Change calendar

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Service-level management

    N/A
    0 Ratings
    8.9
    89%
    4 Ratings

    Attribute Ratings

    • Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    8.0

    BMC FootPrints

    80%
    18 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    8.6

    BMC FootPrints

    86%
    9 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    8.0

    BMC FootPrints

    80%
    2 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.0

    BMC FootPrints

    80%
    7 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    BMC Software Inc.

    BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    BMC Software Inc.

    • Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
    • Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
    • Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    BMC Software Inc.

    • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
    • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
    • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    BMC FootPrints

    Starting Price

    Editions & Modules

    BMC FootPrints editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      BMC Software Inc.

      It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
      Read full review

      Usability

      Atera

      No answers on this topic

      BMC Software Inc.

      It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
      Read full review

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      BMC Software Inc.

      I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
      Read full review

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      BMC Software Inc.

      I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      BMC Software Inc.

      • It helps us with keeping projects on track, which saves time
      • When someone wants to know about a project, they are able to without calling around
      • I have had a difficult time searching specifics, as how many tickets closed by me in 2021
      Read full review

      Screenshots

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