What users are saying about
Top Rated
91 Ratings
124 Ratings
Top Rated
91 Ratings
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Score 8.9 out of 100
124 Ratings
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Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    7.1

    Autotask PSA

    71%
    Datto Autotask PSA ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    7.6
    76%
    29 Ratings

    Expert directory

    N/A
    0 Ratings
    7.5
    75%
    23 Ratings

    Service restoration

    N/A
    0 Ratings
    6.7
    67%
    19 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.0
    70%
    23 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.4
    74%
    20 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    5.7
    57%
    20 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.8
    78%
    23 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    7.1

    Autotask PSA

    71%
    Datto Autotask PSA ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    6.9
    69%
    22 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    6.4
    64%
    20 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Change management

    Atera

    Feature Set Not Supported
    N/A
    7.5

    Autotask PSA

    75%
    Datto Autotask PSA ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    7.3
    73%
    24 Ratings

    Change calendar

    N/A
    0 Ratings
    7.0
    70%
    19 Ratings

    Service-level management

    N/A
    0 Ratings
    8.3
    83%
    26 Ratings

    Attribute Ratings

    • Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    7.6

    Autotask PSA

    76%
    29 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    9.0

    Autotask PSA

    90%
    1 Rating

    Usability

    Atera

    N/A
    0 Ratings
    9.0

    Autotask PSA

    90%
    1 Rating

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.4

    Autotask PSA

    84%
    8 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Datto Inc

    In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Datto Inc

    • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
    • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
    • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Datto Inc

    • The GUI is a little dated.
    • Some integrations are limited for not being a Datto product.
    • While not as complex to set up as Connectwise, it definitely requires some serious thought during the initial setup.
    • Email processing could offer more options for parsing keywords and allow for more automation.
    • The mobile app is just not worth using in my experience.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Autotask PSA

    Starting Price

    Editions & Modules

    Autotask PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      Datto Inc

      After using multiple products on the market, Autotask was intuitive and easy to manage.
      Read full review

      Usability

      Atera

      No answers on this topic

      Datto Inc

      The work flow is much better then other competitors
      Read full review

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      Datto Inc

      They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
      Read full review

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      Datto Inc

      The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      Datto Inc

      • We were able to identify the profitability of our entire client base.
      • We identified a loss of over 1 million dollars for time unbilled consultancy fees using metrics derived from Autotask.
      • Autotask helped us serve our client base in a professional manner, it's like having an entire department at your finger tips.
      • Autotask is the heartbeat of our operation.
      Read full review

      Screenshots

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