What users are saying about
Top Rated
90 Ratings
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Score 9 out of 100
48 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    7.8

    Microsoft System Center Service Manager

    78%
    Microsoft System Center Service Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Service restoration

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.1
    71%
    6 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    8.2

    Microsoft System Center Service Manager

    82%
    Microsoft System Center Service Manager ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    9.8
    98%
    6 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Change management

    Atera

    Feature Set Not Supported
    N/A
    6.7

    Microsoft System Center Service Manager

    67%
    Microsoft System Center Service Manager ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    6.1
    61%
    6 Ratings

    Change calendar

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Service-level management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Attribute Ratings

    • Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    8.8

    Microsoft System Center Service Manager

    88%
    7 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Microsoft System Center Service Manager

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.8

    Microsoft System Center Service Manager

    88%
    3 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Microsoft

    I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Microsoft

    • This tool is used to track support requests among our IT staff.
    • We use this tool to automate some more routine tasks.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Microsoft

    • Kind of clunky.
    • Takes a lot a lot a lot of configuration.
    • There is a lot of jargon to learn to be able to use it to its full ability.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Microsoft System Center Service Manager

    Starting Price

    Editions & Modules

    Microsoft System Center Service Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      Microsoft

      No answers on this topic

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      Microsoft

      The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
      Read full review

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      Microsoft

      We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      Microsoft

      • Save a world of time when imaging
      • Save a world of time with patch management
      • Provides decent reports to get a snapshot quickly
      Read full review

      Screenshots

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