20 Ratings
269 Ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
269 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Attribute Ratings

  • athenaIDX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.6

athenaIDX

76%
9 Ratings
6.9

Zuora

69%
135 Ratings

Likelihood to Renew

athenaIDX

N/A
0 Ratings
8.6

Zuora

86%
13 Ratings

Usability

athenaIDX

N/A
0 Ratings
7.6

Zuora

76%
17 Ratings

Availability

athenaIDX

N/A
0 Ratings
9.3

Zuora

93%
4 Ratings

Performance

athenaIDX

N/A
0 Ratings
9.7

Zuora

97%
6 Ratings

Support Rating

athenaIDX

N/A
0 Ratings
7.2

Zuora

72%
24 Ratings

In-Person Training

athenaIDX

N/A
0 Ratings
9.3

Zuora

93%
2 Ratings

Online Training

athenaIDX

N/A
0 Ratings
7.0

Zuora

70%
2 Ratings

Implementation Rating

athenaIDX

N/A
0 Ratings
7.4

Zuora

74%
18 Ratings

Configurability

athenaIDX

N/A
0 Ratings
6.6

Zuora

66%
3 Ratings

Ease of integration

athenaIDX

N/A
0 Ratings
6.0

Zuora

60%
3 Ratings

Product Scalability

athenaIDX

N/A
0 Ratings
10.0

Zuora

100%
2 Ratings

Vendor post-sale

athenaIDX

N/A
0 Ratings
10.0

Zuora

100%
2 Ratings

Vendor pre-sale

athenaIDX

N/A
0 Ratings
10.0

Zuora

100%
2 Ratings

Likelihood to Recommend

athenahealth

Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
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Zuora

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
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Pros

athenahealth

  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
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Zuora

  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
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Cons

athenahealth

  • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
  • Ability to create custom reports
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Zuora

  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
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Pricing Details

athenaIDX

Starting Price

Editions & Modules

athenaIDX editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zuora

    Starting Price

    Editions & Modules

    Zuora editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      athenahealth

      No answers on this topic

      Zuora

      Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
      Read full review

      Usability

      athenahealth

      No answers on this topic

      Zuora

      I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
      Read full review

      Reliability and Availability

      athenahealth

      No answers on this topic

      Zuora

      There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
      Read full review

      Performance

      athenahealth

      No answers on this topic

      Zuora

      Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
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      Support Rating

      athenahealth

      No answers on this topic

      Zuora

      A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
      Read full review

      In-Person Training

      athenahealth

      No answers on this topic

      Zuora

      The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
      Read full review

      Online Training

      athenahealth

      No answers on this topic

      Zuora

      It was reliable.
      Read full review

      Implementation Rating

      athenahealth

      No answers on this topic

      Zuora

      I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
      Read full review

      Alternatives Considered

      athenahealth

      During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
      Read full review

      Zuora

      In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
      Read full review

      Scalability

      athenahealth

      No answers on this topic

      Zuora

      The product is capable of a lot, small companies and large companies can utilize it with ease
      Read full review

      Return on Investment

      athenahealth

      • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
      Read full review

      Zuora

      • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
      • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
      • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
      Read full review

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