What users are saying about
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Top Rated
1149 Ratings

Confluence

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Top Rated
1149 Ratings
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Score 8.1 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
Cisco Webex Social (Discontinued)
Task Management
Confluence
7.9
Cisco Webex Social (Discontinued)
Gantt Charts
Confluence
7.9
Cisco Webex Social (Discontinued)
Scheduling
Confluence
7.2
Cisco Webex Social (Discontinued)
Workflow Automation
Confluence
7.9
Cisco Webex Social (Discontinued)
Mobile Access
Confluence
7.2
Cisco Webex Social (Discontinued)
Search
Confluence
7.8
Cisco Webex Social (Discontinued)
Visual planning tools
Confluence
7.8
Cisco Webex Social (Discontinued)

Communication

Confluence
8.0
Cisco Webex Social (Discontinued)
10.0
Chat
Confluence
6.4
Cisco Webex Social (Discontinued)
10.0
Notifications
Confluence
8.8
Cisco Webex Social (Discontinued)
Discussions
Confluence
8.0
Cisco Webex Social (Discontinued)
Surveys
Confluence
7.0
Cisco Webex Social (Discontinued)
Internal knowledgebase
Confluence
8.9
Cisco Webex Social (Discontinued)
Integrates with GoToMeeting
Confluence
6.0
Cisco Webex Social (Discontinued)
Integrates with Gmail and Google Hangouts
Confluence
9.3
Cisco Webex Social (Discontinued)
Integrates with Outlook
Confluence
9.6
Cisco Webex Social (Discontinued)
10.0

File Sharing & Management

Confluence
8.1
Cisco Webex Social (Discontinued)
8.3
Versioning
Confluence
8.7
Cisco Webex Social (Discontinued)
Video files
Confluence
7.6
Cisco Webex Social (Discontinued)
Audio files
Confluence
7.7
Cisco Webex Social (Discontinued)
Document collaboration
Confluence
8.6
Cisco Webex Social (Discontinued)
10.0
Access control
Confluence
8.7
Cisco Webex Social (Discontinued)
10.0
Advanced security features
Confluence
8.3
Cisco Webex Social (Discontinued)
5.0
Integrates with Google Drive
Confluence
7.8
Cisco Webex Social (Discontinued)
Device sync
Confluence
7.4
Cisco Webex Social (Discontinued)

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Anonymous | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 8.8
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
Anonymous | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Cisco Webex Social (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Social (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
Cisco Webex Social (Discontinued)
10.0

Likelihood to Renew

Confluence
9.5
Cisco Webex Social (Discontinued)

Usability

Confluence
8.5
Cisco Webex Social (Discontinued)

Reliability and Availability

Confluence
9.0
Cisco Webex Social (Discontinued)

Performance

Confluence
8.8
Cisco Webex Social (Discontinued)

Support Rating

Confluence
8.3
Cisco Webex Social (Discontinued)

Implementation Rating

Confluence
8.0
Cisco Webex Social (Discontinued)

Scalability

Confluence
8.0
Cisco Webex Social (Discontinued)

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