What users are saying about
Confluence
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Top Rated
1574 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 1574 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
- Atlassian Confluence ranks higher in 1 feature set: Communication
- Socialtext (discontinued) ranks higher in 1 feature set: Project Management
Project Management

7.5
Confluence
75%

7.6
Socialtext (discontinued)
76%
Socialtext (discontinued) ranks higher in 5/7 features
Socialtext (discontinued) ranks higher in 5/7 features
Task Management

7.6
76%
82 Ratings

8.0
80%
1 Rating
Gantt Charts

7.9
79%
12 Ratings

7.0
70%
1 Rating
Scheduling

7.2
72%
21 Ratings

9.0
90%
1 Rating
Workflow Automation

8.0
80%
54 Ratings

8.0
80%
1 Rating
Mobile Access

6.9
69%
80 Ratings

4.0
40%
1 Rating
Search

7.8
78%
102 Ratings

9.0
90%
1 Rating
Visual planning tools

7.5
75%
81 Ratings

8.0
80%
1 Rating
Communication

8.0
Confluence
80%

7.2
Socialtext (discontinued)
72%
Atlassian Confluence ranks higher in 5/8 features
Atlassian Confluence ranks higher in 5/8 features
Chat

6.4
64%
15 Ratings

7.0
70%
1 Rating
Notifications

8.6
86%
102 Ratings

6.0
60%
1 Rating
Discussions

7.9
79%
96 Ratings

9.0
90%
1 Rating
Surveys

7.0
70%
15 Ratings

4.0
40%
1 Rating
Internal knowledgebase

9.3
93%
96 Ratings

10.0
100%
1 Rating
Integrates with GoToMeeting

6.0
60%
3 Ratings

N/A
0 Ratings
Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings

N/A
0 Ratings
Integrates with Outlook

9.6
96%
10 Ratings

N/A
0 Ratings
File Sharing & Management

8.2
Confluence
82%

Socialtext (discontinued)
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Versioning

8.6
86%
88 Ratings

N/A
0 Ratings
Video files

7.7
77%
65 Ratings

N/A
0 Ratings
Audio files

8.0
80%
59 Ratings

N/A
0 Ratings
Document collaboration

8.5
85%
99 Ratings

N/A
0 Ratings
Access control

8.8
88%
97 Ratings

N/A
0 Ratings
Advanced security features

8.5
85%
73 Ratings

N/A
0 Ratings
Integrates with Google Drive

7.9
79%
46 Ratings

N/A
0 Ratings
Device sync

8.0
80%
45 Ratings

N/A
0 Ratings
Attribute Ratings
- Atlassian Confluence is rated higher in 1 area: Likelihood to Renew
- Socialtext (discontinued) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.3
Confluence
83%
121 Ratings

10.0
Socialtext (discontinued)
100%
2 Ratings
Likelihood to Renew

9.7
Confluence
97%
19 Ratings

6.0
Socialtext (discontinued)
60%
1 Rating
Usability

8.3
Confluence
83%
12 Ratings

Socialtext (discontinued)
N/A
0 Ratings
Availability

9.0
Confluence
90%
5 Ratings

Socialtext (discontinued)
N/A
0 Ratings
Performance

8.0
Confluence
80%
9 Ratings

Socialtext (discontinued)
N/A
0 Ratings
Support Rating

6.6
Confluence
66%
45 Ratings

Socialtext (discontinued)
N/A
0 Ratings
Implementation Rating

8.4
Confluence
84%
6 Ratings

Socialtext (discontinued)
N/A
0 Ratings
Product Scalability

8.0
Confluence
80%
2 Ratings

Socialtext (discontinued)
N/A
0 Ratings
Likelihood to Recommend
Confluence
Integrations Users can integrate applications into Confluence either through templates created by other applications or through other Atlassian products. Users also tend to integrate their Jira software with Confluence for streamlined project management. Integrating applications with Confluence can help users centralize and simplify project planning. [Enterprise-Grade] SecurityUse the popular Atlassian tool and feel comfortable uploading your files and personal information to the public. Confluence features [enterprise-grade] security across entire organizations.
Senior System Engineer
Wipro LimitedInformation Technology & Services, 10,001+ employees
Socialtext (discontinued)
We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

Verified User
Employee in Customer Service
Telecommunications Company, 10,001+ employeesPros
Confluence
- QUICK How-to Guides that can be generated and share instantly
- One can subscribe to the pages and spaces and receive updates in the feed on their home page
- Automatic Email notifications of new updates in the Confluence area
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Software Integration Tester
WirecardFinancial Services, 501-1000 employees
Socialtext (discontinued)
- Version history - Always keeps the edited versions and one can revert back any time
- Creating and Editing an article is very easy and intutive
- Sharing the articles with peers

Verified User
Team Lead in Product Management
Information Technology and Services Company, 51-200 employeesCons
Confluence
- Some of the components can be a little clunky to use and configure on pages.
- I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.

Verified User
C-Level Executive in Information Technology
Computer Software Company, 11-50 employeesSocialtext (discontinued)
- Search needs a ton of improvements. It was very slow a year ago
- Search result quality was also not that good
- I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

Verified User
Team Lead in Product Management
Information Technology and Services Company, 51-200 employeesPricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
- none
Additional Pricing Details
—Socialtext (discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$1 Starting Price Per Month
Socialtext (discontinued) Editions & Modules
Edition
Socialtext | $1.001 |
---|
- Starting Price Per Month
Additional Pricing Details
—Likelihood to Renew
Confluence
Confluence 9.7
Based on 19 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
Socialtext (discontinued)
Socialtext (discontinued) 6.0
Based on 1 answer
We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

Verified User
Team Lead in Product Management
Information Technology and Services Company, 51-200 employeesUsability
Confluence
Confluence 8.3
Based on 12 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesSocialtext (discontinued)
No score
No answers yet
No answers on this topic
Reliability and Availability
Confluence
Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Senior R&D Eng. Technologist
Trilliant IncTelecommunications, 201-500 employees
Socialtext (discontinued)
No score
No answers yet
No answers on this topic
Performance
Confluence
Confluence 8.0
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
Socialtext (discontinued)
No score
No answers yet
No answers on this topic
Support Rating
Confluence
Confluence 6.6
Based on 45 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesSocialtext (discontinued)
No score
No answers yet
No answers on this topic
Implementation Rating
Confluence
Confluence 8.4
Based on 6 answers
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Chief Innovation Officer
Versatile CreditFinancial Services, 11-50 employees
Socialtext (discontinued)
No score
No answers yet
No answers on this topic
Alternatives Considered
Confluence
I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Senior Web Team Lead
AlithyaComputer Games, 10,001+ employees
Socialtext (discontinued)
I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

Verified User
Team Lead in Product Management
Information Technology and Services Company, 51-200 employeesScalability
Confluence
Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesSocialtext (discontinued)
No score
No answers yet
No answers on this topic
Return on Investment
Confluence
- We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
- While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
- However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Manager, Information Technology
Engineering InnovationIndustrial Automation, 51-200 employees
Socialtext (discontinued)
- We get solutions to concerns much faster
- We promote interactions with the other depts
- We listen and have discussions

Verified User
Employee in Customer Service
Telecommunications Company, 10,001+ employees