10 Ratings
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Top Rated
42 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.9 out of 100

SAP Customer Data Solutions

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Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Attribute Ratings

  • Atlassian Crowd is rated higher in 1 area: Support Rating
  • SAP Customer Data Solutions is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Atlassian Crowd

80%
3 Ratings
8.4

SAP Customer Data Solutions

84%
28 Ratings

Likelihood to Renew

Atlassian Crowd

N/A
0 Ratings
8.4

SAP Customer Data Solutions

84%
7 Ratings

Usability

Atlassian Crowd

N/A
0 Ratings
8.2

SAP Customer Data Solutions

82%
6 Ratings

Availability

Atlassian Crowd

N/A
0 Ratings
9.0

SAP Customer Data Solutions

90%
31 Ratings

Performance

Atlassian Crowd

N/A
0 Ratings
8.4

SAP Customer Data Solutions

84%
12 Ratings

Support Rating

9.0

Atlassian Crowd

90%
2 Ratings
8.6

SAP Customer Data Solutions

86%
14 Ratings

In-Person Training

Atlassian Crowd

N/A
0 Ratings
7.3

SAP Customer Data Solutions

73%
1 Rating

Online Training

Atlassian Crowd

N/A
0 Ratings
7.3

SAP Customer Data Solutions

73%
6 Ratings

Implementation Rating

Atlassian Crowd

N/A
0 Ratings
7.5

SAP Customer Data Solutions

75%
12 Ratings

Likelihood to Recommend

Atlassian

For companies that are already using other Atlassian systems, then Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management, Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.
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SAP

SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
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Pros

Atlassian

  • It is very easy for users to create tickets
  • Standing up atlassian crowd is a breeze
  • Not having to manage any hardware infrastructure is great
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SAP

  • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
  • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
  • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
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Cons

Atlassian

  • Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
  • Linux support was there as it was built mostly to support Windows based systems
  • Documentation was supported but most issues we had required us to contact Atlassian support.
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SAP

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
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Pricing Details

Atlassian Crowd

Starting Price

Editions & Modules

Atlassian Crowd editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Customer Data Solutions

    Starting Price

    Editions & Modules

    SAP Customer Data Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Atlassian

      No answers on this topic

      SAP

      It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
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      Usability

      Atlassian

      No answers on this topic

      SAP

      We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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      Reliability and Availability

      Atlassian

      No answers on this topic

      SAP

      Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
      Read full review

      Performance

      Atlassian

      No answers on this topic

      SAP

      There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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      Support Rating

      Atlassian

      Overall, support is good, you get quick responses from Atlassian's official support system, and documentation is decent enough for you to find what you need.
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      SAP

      We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
      Read full review

      Online Training

      Atlassian

      No answers on this topic

      SAP

      They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
      Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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      Implementation Rating

      Atlassian

      No answers on this topic

      SAP

      There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
      Read full review

      Alternatives Considered

      Atlassian

      These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
      Read full review

      SAP

      SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
      Read full review

      Return on Investment

      Atlassian

      • New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
      • The positives are always with the end user, which I have to say, Crowd was able to accomplish.
      Read full review

      SAP

      • It is mainly the user experience at the authentication platform that we provide for our customers.
      • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
      Read full review

      Screenshots

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