Auris, formerly Heartland Payroll, is a solution designed to serve as a single point of contact, where customers have online access to their payroll data and employee information.
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Rippling Payroll
Score8.4 out of 10
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Rippling Payroll calculates employee pay, manages deductions and withholdings, issues payments, and maintains payroll records. The listing covers Rippling’s US Payroll and Global Payroll offerings. US Payroll calculates federal, state, and local payroll taxes, submits applicable tax forms and payments, supports direct deposit or checks, and stores employee pay stubs and tax documents. Administrators can compare pay runs, examine changes in gross pay, taxes, and deductions, configure pay types,…
We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
Rippling is an excellent product that has streamlined our payroll and leave management processes. The interface is good, and it’s very convenient to manage everything in one place. While the initial setup was somewhat lengthy, and the mobile experience can sometimes be a bit slow, overall, it has been a reliable and effective solution for our needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Payroll alert is provided to my entire company, which spans more than 10,000 employees with different time zones. The app never fails to alert the team members when it’s payday in any country.
Automation, this function has everything you need in one area. Weather it be requesting time off, looking at your W2 or even checking stocks in your 401k portfolio. This app makes it easy to search for everything in one place.
Communication: Several different members of the association are able to communicate effectively and timely within the app. Rippling is a worldwide country that is difficult to maintain, but it does it easily.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Setting up Roles and Permissions is complex and tends to be a headache for our HR team. Defining the correct access levels often takes more time than it should.
The interface can feel a little overwhelming at times due to the sheer number of modules and functionalities.
While support is helpful, the initial response speed could be improved in non-urgent situations.
I can say the easy answer that everyone is already used to it, especially of how integrated it is into our system, but I know for sure the best answer is because of how much easier it is to use compared to other systems when it comes to being such an all in one tool
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I think that if I didn't have the human rep walking me through everything, I would have trouble navigating the platform. There are a lot of menu options, and some of the options are buried, so it was a little confusing and difficult to find where certain things are. But again, because of the human reps, you're able to understand how to use it better.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In the flve plus years I've been using Rippling, I do not believer there was ever an instance where the systems was not available. It's a terrific platform that has made my life easier.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Yes, the pages load quickly and running payroll has been very easy. Reporting could be improved, though. I tried to pull a report on total payroll for a particular year and had a hard time finding what I need.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My only pain point is that you have to go through the AI chatbot before you can get to a human. And most often that's okay and honestly quicker, but if you have a time sensitive issue or need a human ASAP it can be stressful. I will say, everything is very quick from a response timeline.
I gave it a 10 rating because I was pleased with the services and training provided. When my team and I got the word we'd be using Rippling, it was an easy transition because of your professionalism in this space. I loved the time and the effort and care we received when trying to navigate this site, We had a lot of questions in the beginning, but all of the questions were answered and in a timely, effective manner.
The assigned team was responsive. Daily Rippling would tell me that I had tasks open. This was repetitive until resolved. So even though Rippling itself remined you upon opening the system, there was the daily email reminder. That was annoying. But Rippling personnel helped us resolve all tax issues, and walk us through policy setup
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
G&A/Worksight was clunky and poorly designed, not integrated features, more like they were "snapped in" to aging code and mismatched user interfaces and often did not work well (training modules, time off calendar, payroll was third party, just very clunky to use). Our HR department was constantly required to help managers administrate and users as well. Rippling is used as our HR/employee management, payroll, training and benefits management. This replacement product has solved a lot of our useability issues that we had with our previous platform and freed up/automated a lot of the accounting and HR assistance needed previously, which as an aging, clunky platform that just had a LOT of bugs, and not a lot of features or flexibility.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
