Automox vs. HCL BigFix

It is perfectly suited for organizations with a small IT staff and large amount of devices. It's also perfect for pushing software to machines that are not on the network or VPN. It's less effective for server patch management. I like to have a little more control of my server patching

Incentivized

HCL BigFix is well-suited:

1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
   However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.

• Excellent support for Windows-based systems. Rarely have any issues updating those systems.
• When issues do arise, the Automox support team has been very responsive and informative of solutions (or where projects are on potential roll out dates).
• The user interface is intuitive and easy to use.

Incentivized

• Software inventory.
• Patch deployment.
• Patch review.

Incentivized

• initial deployment of agents to all end points was a challenge, would have been great if there was a way for Automox to discover and install.
• Sometimes upgrading the Automox client which becomes old due to an end point not connecting for a long time becomes challenging as it becomes incompatible and has to be upgraded manually
• It would good to have a functionality where an end point device can be turned into a brick if desired in cases where the device is not returned back after an employee is terminated. This should also have the option of turning it back into an active device if we choose to

Incentivized

• The patching function is difficult for RedHat Linux servers, and can be improved.
• The site configuration and access control appears to be cumbersome.

Incentivized

The system is really simple. We pushed the installer out through Group policy. Devices connected can get further defined by Tags or Groups.

Incentivized

After using a combination of WSUS and group policy to manage patching on a large number of devices, it was excellent to move to a single-pane experience where patch policies, restart schedules, reports, and device status can be seen easily and quickly. Its pre-patch report on policies is particularly handy so you can check if devices will take the appropriate action before it's run.

Incentivized

In my experience, they were responsive but the fixes were more like bandaids than a fix for the underlying problems which they admitted were on their end.

Incentivized

Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.

Incentivized

We stoppped using PDQ because it required our users to connect to the corporate VPN. It might take months for some remote users to receive a patch, and often we would have to schedule time with them one-on-one to ensure that it got done. With Automox, we don't have to do any of that - it just happens silently in the background.

Incentivized

We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

• Automox allows us to fix vulnerabilities in the shortest amount of time ever.
• The automated patching and end point management features have made our jobs much easier.
• We get to focus on more important tasks and not have to manually patch the operating systems.

Incentivized

• When there is a need to patch a Windows System it has worked

Incentivized