Avanan vs. Mimecast Advanced Email Security

What it says, it provides. It has the Data leak prevention that is the major help while we have to deal with lot of clients at a time. It has the Secure Click that checks any embedded hyperlink so that when we work on emails we don't have to worry about the hidden security threats inside a email.

Scenario: I worked for a medium-sized company with a significant portion of employees working remotely. The company needed an email security solution that could protect users regardless of location while also providing easy access to emails in a secure and suitable manner; why Mimecast is Well-Suited: Mimecast’s cloud-based setup makes it highly effective for remote work environments because it functions independently of any local infrastructure and it does not matter where employees are working, the security policies apply consistently across all devices.

Incentivized

• The dashboard for Avanan makes all of the most important information easy to digest.
• Alerting - specifically, the Geo-Location alerts allow us to see if a user has possibly been compromised.
• The End-User Email Quarantine experience gives users the ability to request emails be released, which trains them to better spot legitimate emails.

Incentivized

• Mimecast Advanced Email Security scans email very well and protect the malicious one from reaching out to our end users.
• Mimecast Advanced Email Security gateway policies are customizable and we can deploy them as per our need.
• Mimecast Advanced Email Security has a queue to store suspicious files, if an email contains malicious files then Mimecast will deliver the email without that file and inform you to review it.

Incentivized

• I only ever had one complaint, we had a few hiccups during the setup process. We have now been a customer for two years and have had no further issues. It is likely that the setup pain points have now been resolved as well. Overall the product does what it claims while providing a very intuitive interface.

Incentivized

• The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup.
• They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology.
• Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page.

Incentivized

Cost, need to make sure the cost is competitive for how many users are using email protection as we move users to MS Teams and don't rely so much on full access to email accounts (both sending and receiving internal and external).

Incentivized

We love the Mimecast product and its performance. Easy for us to understand, use, and administer.

Incentivized

The end-users love not having their inboxes fill up with extra useless emails. As an administrator, it is simple to implement and maintain. The ability to put something into test mode before going live makes our life a lot easier and less stressful. Avanan has many different components to make your life easier.

Incentivized

Mimecast protects against many email threats, including phishing, malware, spam, and targeted attacks. This makes it very effective in safeguarding against common and advanced email-based threats. Also, the web-based dashboard is intuitive for administrators, and users can configure policies and view analytics relatively easily. The interface is clean, and most common tasks are easy to navigate.

Incentivized

Always been available as needed.

Incentivized

Overall, it's very good, but I do remember a few times in the past year we have seen some availability issues.

Incentivized

It's not all the time, on occasion the platform can delay email by seven to ten minutes.

Incentivized

Pages need to consistently load quickly. Sometimes good, sometimes not.

Incentivized

Support has always been there for me, they take on suggestions and product improvements quite seriously. I've spoken to techs and you can tell that they care about the product and the service in which they deliver. Avanan support is always responsive in everything I throw them and in most cases they don't tell me how to build out a widget or custom query, they actually do it for me and send it to me.

Incentivized

When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.

Incentivized

There was no in person training.

Incentivized

We did not have in-person training. All was done through meetings and on phone.

Incentivized

Takes a lot to get a 10 out of 10.

Incentivized

Training was good from Mimecast as well as the Mimecast knowledgebase.

Incentivized

Ensure system administration and exchange admin are up to speed on Avanan

Incentivized

Easy to set up and configure, but did have Mimecast assistance.

Incentivized

Avanan has a one-click solution, which subscribers or clients use to deploy a new security update. Further, Avanan has the protection of any cloud application, which means, it bypasses any security threat and maintain the set safety processes. Finally, data leakage is a shield that Avanan has deployed, a very smooth process in the firm.

Incentivized

Mimecast offers a lot more features than the old Barracuda gateway. It is all cloud-based as well. Being able to access it from anywhere is a plus right out of the gate. The Barracuda basically just did spam filtering. There was nothing in terms of archiving, list management, etc. VIP and impersonation protection was very good.

Incentivized

It does what they claim and then some.

Incentivized

The solution continues to grow and add features.

Incentivized

Professional services for our setup was excellent, quick and knowledgeable.

Incentivized

• Improved risk mitigation by providing additional layer protection for M365.
• Easy to setup and configure. No expert knowledge required and no downtime required.
• Customizable license count. No need to buy the same number of mailbox users if you really don't want to protect some unused mailboxes.

Incentivized

• Reasonably priced solution, even for a small business like ours.
• It's hard to put a figure on our ROI - I would just say we feel like we've gotten our money's worth with the advanced email protection we receive. We have definitely avoided many potentially dangerous emails since we've implemented this solution.

Incentivized