Avaya IP Office vs. Avaya UCaaS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya IP Office
Score 7.8 out of 10
N/A
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
$82
per user/per month
Avaya UCaaS
Score 7.9 out of 10
N/A
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
$19.99
per month per user
Pricing
Avaya IP OfficeAvaya UCaaS
Editions & Modules
Voice
$82
per user/per month
Digital
$129
per user/per month
No answers on this topic
Offerings
Pricing Offerings
Avaya IP OfficeAvaya UCaaS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya IP OfficeAvaya UCaaS
Considered Both Products
Avaya IP Office

No answer on this topic

Avaya UCaaS
Chose Avaya UCaaS
SSO was not available for our former Avaya IP Office on-premises system, and after the pandemic, we needed hybrid work, so all workers could work from home and this ushered in the age of cloud for us with Avaya UCaaS: Cloud. It is our choice now only because our workforce is no …
Top Pros
Top Cons
Features
Avaya IP OfficeAvaya UCaaS
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya IP Office
5.8
11 Ratings
32% below category average
Avaya UCaaS
6.0
22 Ratings
29% below category average
High quality audio6.511 Ratings8.022 Ratings
High quality video5.29 Ratings7.118 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya IP Office
7.1
5 Ratings
10% below category average
Avaya UCaaS
8.2
14 Ratings
4% above category average
Desktop sharing7.15 Ratings8.214 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya IP Office
5.2
8 Ratings
43% below category average
Avaya UCaaS
8.4
17 Ratings
4% above category average
Calendar integration5.36 Ratings8.617 Ratings
Meeting initiation5.27 Ratings8.317 Ratings
Record meetings / events5.15 Ratings7.513 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya IP Office
5.8
3 Ratings
29% below category average
Avaya UCaaS
8.5
16 Ratings
9% above category average
Live chat5.83 Ratings8.016 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya IP Office
5.2
7 Ratings
38% below category average
Avaya UCaaS
7.9
20 Ratings
3% above category average
User authentication5.17 Ratings7.819 Ratings
Participant roles & permissions5.26 Ratings8.019 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya IP Office
6.7
10 Ratings
20% below category average
Avaya UCaaS
7.9
26 Ratings
3% below category average
Hosted PBX6.35 Ratings8.218 Ratings
Multi-level Interactive Voice Response (IVR)6.210 Ratings7.917 Ratings
Directory of employee names7.510 Ratings7.523 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya IP Office
6.4
11 Ratings
25% below category average
Avaya UCaaS
7.9
26 Ratings
4% below category average
Answering rules7.811 Ratings8.424 Ratings
Call recording7.08 Ratings8.820 Ratings
Call park8.311 Ratings8.721 Ratings
Call screening7.110 Ratings8.320 Ratings
Message alerts7.310 Ratings8.023 Ratings
Business SMS/External Messaging4.76 Ratings7.414 Ratings
Online Fax4.24 Ratings6.111 Ratings
Voicemail Transcription4.46 Ratings7.520 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya IP Office
6.4
9 Ratings
26% below category average
Avaya UCaaS
8.7
23 Ratings
4% above category average
Mobile app for iOS6.39 Ratings8.918 Ratings
Mobile app for Android6.48 Ratings8.420 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya IP Office
6.3
8 Ratings
21% below category average
Avaya UCaaS
7.7
18 Ratings
1% below category average
Centralized communications management6.77 Ratings7.316 Ratings
Team messaging6.75 Ratings7.215 Ratings
Team document sharing5.74 Ratings8.613 Ratings
Call and meeting analytics6.35 Ratings7.816 Ratings
Best Alternatives
Avaya IP OfficeAvaya UCaaS
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya IP OfficeAvaya UCaaS
Likelihood to Recommend
8.0
(14 ratings)
8.2
(100 ratings)
Likelihood to Renew
9.1
(1 ratings)
7.8
(7 ratings)
Usability
7.0
(3 ratings)
7.1
(7 ratings)
Availability
-
(0 ratings)
8.8
(5 ratings)
Performance
-
(0 ratings)
6.7
(5 ratings)
Support Rating
-
(0 ratings)
5.7
(83 ratings)
In-Person Training
-
(0 ratings)
6.8
(2 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
9.1
(1 ratings)
7.3
(6 ratings)
Configurability
-
(0 ratings)
5.8
(3 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.5
(2 ratings)
Ease of integration
-
(0 ratings)
7.7
(2 ratings)
Product Scalability
-
(0 ratings)
6.1
(3 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.6
(3 ratings)
Vendor pre-sale
-
(0 ratings)
7.6
(3 ratings)
User Testimonials
Avaya IP OfficeAvaya UCaaS
Likelihood to Recommend
Avaya
So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.
Read full review
Avaya
Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
Read full review
Pros
Avaya
  • Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
  • Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
  • Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.
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Avaya
  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
Read full review
Cons
Avaya
  • Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
  • Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
  • Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.
Read full review
Avaya
  • Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
  • Although it's adequate a slightly more intuitive UI would be helpful
  • More integrated reporting at the end-user level.
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Likelihood to Renew
Avaya
Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.
Read full review
Avaya
Things change, business requirements change so when we come to renew we may explore other options, we might go all in on Teams or look at something different - we need something that allows us to increase and importantly decrease our licence count more flexably which Avaya / Ring Central don't allow.
Read full review
Usability
Avaya
Avaya IP Office is a great system that is somewhat affordable for most SMB's. However, In our experience, Avaya IP Office has a tendency to shelve some of the license as you upgrade the software release on the PBX switch without giving back any comparable license to compensate. The Voicemail Pro license is quite expensive and most of the functionality that most business needs are not covered in the standard voicemail offering.
Read full review
Avaya
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Read full review
Reliability and Availability
Avaya
No answers on this topic
Avaya
Throughout a year and and a half of remote learning, we only experience two minor technology issues that were resolved within an hour
Read full review
Performance
Avaya
No answers on this topic
Avaya
We have not been faced to any performance issue.
Read full review
Support Rating
Avaya
No answers on this topic
Avaya
The Customer Service and Representatives are always kind and willing to go the extra mile to get anything resolved. Yet, we have not really needed them after the initial set up since the product actually works and we have not really experienced any major issues.
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In-Person Training
Avaya
No answers on this topic
Avaya
whilst on site it was delivered by teams to the desks , not the fault of the trainer
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Online Training
Avaya
No answers on this topic
Avaya
The online training was clear and effective.
Read full review
Implementation Rating
Avaya
No answers on this topic
Avaya
Thank to the help of Avaya implementation team, the migration was done with minimal impact. All activities were well defined and done in time.
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Alternatives Considered
Avaya
Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market.
Read full review
Avaya
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
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Scalability
Avaya
No answers on this topic
Avaya
It fits us well being in multiple geographic areas and we can purchase local numbers or do a BYOD SBC setup
Read full review
Return on Investment
Avaya
  • When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
  • CAPEX vs OPEX
  • Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.
Read full review
Avaya
  • This made working from home possible, allowing me to take calls that I wouldn't be able to without having them forwarded by our communications department
  • It works with Teams, realizing when I'm on a conf call and automatically sets a status of away, preventing my phone from ringing, but allowing me to see the voicemail via text so that I can respond
  • If I step out of the office for a little bit, I can have my calls go directly to my cellphone to make sure I'm still available if needed
Read full review
ScreenShots