Avaza vs. UserVoice

There are teams who work hard, and there are those who work smart. Avaza helps you be the latter--it's is a great tool for any team collaborating on several projects, especially multiple projects with a lot of simultaneously moving parts. It has just about everything you need - from team schedules to timesheets, down to the task and sub-task monitoring. The best part for me is that we can switch from List View to Kanban to Gantt charts!

UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly.

Incentivized

• Helps keep track of time spent on each project
• Helps employees break down their time spent throughout the day
• Encourages better time management skills

Incentivized

• Customer feedback - gives intense insight about what you should build next
• Customer service interface - easy to use, helps users find help without contacting us
• Admin interface - easy and quick to help customers

• I wish sub-tasks could also have due dates
• For really big projects, we hope there could be phases (aside from sections)
• In the chatbox, it would be great if photo attachments could be displayed as screenshots (instead of downloading the file)

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

Because it has been amazing and easy to work with.

Incentivized

I just really liked UserVoice.

Avaza is very easy to use, but the mobile app needs work.

Incentivized

The day-to-day usability is good. More technical settings require a bit more effort.

They are always available and open to doing a call or a shared screen to walk through the issues.

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

I've used Trello before, but Avaza has way more features and is more applicable for cross-team collaboration. We selected Avaza for it's ability to not only project manage, but also for invoicing, expenses and it's ability to track time. We've gotten more accurate with estimate project hours, and therefore create more accurate proposals

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• Avaza has made it easier to see how long I spend on certain types of projects and where I could be spending more time.

Incentivized

• Has allowed us to more quickly answer learner questions
• Has allowed us to more easily manage our FAQs page/front facing support information
• Has provided us with a tool to gather daily feedback from our users

Incentivized