Axero vs. Google Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Axero
Score 9.2 out of 10
N/A
Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform, designed to encourage the spread and expansion of ideas is suited for organizations that want their community to not only get connected but also feel they are getting things done.
$49
per month
Google Chat
Score 7.9 out of 10
N/A
Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.N/A
Pricing
AxeroGoogle Chat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AxeroGoogle Chat
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAxero tailors your investment to meet your unique needs. Custom pricing and volume discounting available. Contact Axero for details.
More Pricing Information
Features
AxeroGoogle Chat
Project Management
Comparison of Project Management features of Product A and Product B
Axero
-
Ratings
Google Chat
7.9
20 Ratings
0% above category average
Task Management00 Ratings8.811 Ratings
Gantt Charts00 Ratings7.27 Ratings
Scheduling00 Ratings8.213 Ratings
Workflow Automation00 Ratings6.410 Ratings
Mobile Access00 Ratings8.219 Ratings
Search00 Ratings8.517 Ratings
Visual planning tools00 Ratings7.89 Ratings
Communication
Comparison of Communication features of Product A and Product B
Axero
-
Ratings
Google Chat
8.1
20 Ratings
1% above category average
Chat00 Ratings9.020 Ratings
Notifications00 Ratings9.020 Ratings
Discussions00 Ratings7.618 Ratings
Surveys00 Ratings6.413 Ratings
Internal knowledgebase00 Ratings7.610 Ratings
Integrates with GoToMeeting00 Ratings8.08 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.316 Ratings
Integrates with Outlook00 Ratings9.07 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Axero
-
Ratings
Google Chat
8.3
20 Ratings
3% above category average
Versioning00 Ratings7.613 Ratings
Video files00 Ratings8.717 Ratings
Audio files00 Ratings8.216 Ratings
Document collaboration00 Ratings8.317 Ratings
Access control00 Ratings7.814 Ratings
Advanced security features00 Ratings8.515 Ratings
Integrates with Google Drive00 Ratings8.216 Ratings
Device sync00 Ratings9.018 Ratings
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AxeroGoogle Chat
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User Ratings
AxeroGoogle Chat
Likelihood to Recommend
9.0
(7 ratings)
7.7
(20 ratings)
Likelihood to Renew
9.1
(2 ratings)
8.0
(2 ratings)
Usability
8.2
(1 ratings)
8.0
(2 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
7.3
(3 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
AxeroGoogle Chat
Likelihood to Recommend
Axero Solutions
Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
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Google
Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
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Pros
Axero Solutions
  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
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Google
  • Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
  • You can download and upload image file that can be use for business process and more.
  • Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.
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Cons
Axero Solutions
  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
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Google
  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
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Likelihood to Renew
Axero Solutions
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
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Google
The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
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Usability
Axero Solutions
This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
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Google
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
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Reliability and Availability
Axero Solutions
Never any problems. Quite impressed
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Google
No answers on this topic
Performance
Axero Solutions
Works in real time.
Read full review
Google
No answers on this topic
Support Rating
Axero Solutions
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
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Google
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
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Implementation Rating
Axero Solutions
I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
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Google
No answers on this topic
Alternatives Considered
Axero Solutions
We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
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Google
Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
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Return on Investment
Axero Solutions
  • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
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Google
  • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
  • I hope we can make it on our own choice of colors to heightened workers vibe
  • It is connected to your email
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ScreenShots

Axero Screenshots

Screenshot of Mobile intranetScreenshot of Knowledge managementScreenshot of Recognition