What users are saying about
12 Ratings
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86 Ratings
12 Ratings
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Score 8.4 out of 100

Google Chat

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86 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Axero

Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
Wade Dixon | TrustRadius Reviewer

Google Chat

Google Hangouts Chat is a simple form of communication, with numerous ways to share ideas and information among individuals. Mostly, the tool is used for informal purposes, but some companies still use it for serious formal discussions. The integration with most of Google tools makes the application dominant and available/accessible by almost all people.
Gloria Konny | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Axero
Google Chat
9.1
Task Management
Axero
Google Chat
9.0
Gantt Charts
Axero
Google Chat
9.0
Scheduling
Axero
Google Chat
9.2
Workflow Automation
Axero
Google Chat
9.2
Mobile Access
Axero
Google Chat
9.2
Search
Axero
Google Chat
9.1
Visual planning tools
Axero
Google Chat
9.4

Communication

Axero
Google Chat
9.1
Chat
Axero
Google Chat
9.4
Notifications
Axero
Google Chat
9.1
Discussions
Axero
Google Chat
8.9
Surveys
Axero
Google Chat
8.8
Internal knowledgebase
Axero
Google Chat
8.9
Integrates with GoToMeeting
Axero
Google Chat
9.2
Integrates with Gmail and Google Hangouts
Axero
Google Chat
9.6
Integrates with Outlook
Axero
Google Chat
9.2

File Sharing & Management

Axero
Google Chat
8.7
Versioning
Axero
Google Chat
8.8
Video files
Axero
Google Chat
8.1
Audio files
Axero
Google Chat
8.9
Document collaboration
Axero
Google Chat
8.7
Access control
Axero
Google Chat
8.6
Advanced security features
Axero
Google Chat
8.4
Integrates with Google Drive
Axero
Google Chat
8.9
Device sync
Axero
Google Chat
9.0

Pros

Axero

  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
Anonymous | TrustRadius Reviewer

Google Chat

  • A Google Hangouts Chat notification blinks at the top of your web browser when you're viewing a different tab. It catches your eye and alerts you to check your messages.
  • Not only can you send messages on Google Hangouts Chat, you can also send weblinks and photos through the app. This is helpful to my team when we need to send each other more detailed information for a team member to access.
  • Google Hangouts Chat allows you to create "rooms" for your entire team to discuss information in one thread.
Isabel Moreno | TrustRadius Reviewer

Cons

Axero

  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
Col Fink | TrustRadius Reviewer

Google Chat

  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axero

Axero 9.1
Based on 2 answers
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Chuck Vigeant | TrustRadius Reviewer

Google Chat

Google Chat 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Axero

Axero 8.2
Based on 1 answer
This rating has a caveat - there is always room for improvement, and this team gets it.You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research.Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want.The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Chuck Vigeant | TrustRadius Reviewer

Google Chat

Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Reliability and Availability

Axero

Axero 9.1
Based on 2 answers
Never any problems. Quite impressed
Chuck Vigeant | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Performance

Axero

Axero 9.1
Based on 2 answers
Works in real time.
Chuck Vigeant | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Support Rating

Axero

Axero 9.0
Based on 4 answers
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Anonymous | TrustRadius Reviewer

Google Chat

Google Chat 7.0
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Implementation Rating

Axero

Axero 9.1
Based on 4 answers
I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Rebecca Verhoeff | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Alternatives Considered

Axero

We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Teresa Miller | TrustRadius Reviewer

Google Chat

Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Anonymous | TrustRadius Reviewer

Return on Investment

Axero

  • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
Art Aughey, FDN | TrustRadius Reviewer

Google Chat

  • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
  • I hope we can make it on our own choice of colors to heightened workers vibe
  • It is connected to your email
Vianne Marie Abulucion | TrustRadius Reviewer

Screenshots

Pricing Details

Axero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Google Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axero
9.0
Google Chat
8.9

Likelihood to Renew

Axero
9.1
Google Chat
10.0

Usability

Axero
8.2
Google Chat
8.0

Reliability and Availability

Axero
9.1
Google Chat

Performance

Axero
9.1
Google Chat

Support Rating

Axero
9.0
Google Chat
7.0

Implementation Rating

Axero
9.1
Google Chat

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