AxisCare Home Care Software vs. PointClickCare Core EHR Platform

AxisCare organizes clock-in and clock-out events well for caregivers with nice options for ADLs and daily notes. Caregivers appreciate the simplicity of the mobile application. The support of Oregon EVV data reporting is partially complete but does require some manual data processing. A large number of pre-configured reports are available and the option to create custom reports from available data is well designed. The cloud based approach for data collection, storage, and reporting is thoughtfully designed and in our experience uptime for this system has been excellent. Phone (and other support options) are available but sometimes issues need several follow up calls for resolution.

PointClickCare Core EHR Platform is an excellent platform for monitoring patient data. The ability to generate customizable reports is extremely helpful when it comes to analyzing various kinds of data (e.g administration record reports, action summary reports, detailed census reports). The platform really does a great job organizing patient data in a way that is intuitive and easy to interpret.

Incentivized

• Creating clients schedules
• How easy it is for staff to see their schedules and clock in and out
• How easy it is to run billing
• The app is very user friendly

• Ease of documentation for Activities of Daily Living (ADL)
• In system Insurance Eligibility
• In system IRM (CRM)
• Full clinical chart that speaks to the financial application

• Please add features that allow block days (for clients) that don't require service on a particular day(s)... similar to availability blocks for staff profile
• Please do not remove the old Billing/Payroll reporting
• Please add more range of days on (or add custom range) to Date Options under Real Time view under Scheduling
• Please add a feature where an automated message to all staff that are messaging after hours/weekends/holidays to our organization and its proxies. For example, when a staff calls in sick on a Saturday shift, the AxisCare messaging should prompt a message stating, "Caring Touch Home Health Care Inc. is open Mon-Fri from 9AM - 5PM, and closed on Statutory Holidays. If you're messaging due to emergency sick call or running late, and/or medical emergencies pertaining to an existing client, please call xxx-xxx-xxxx and leave a detailed message, AxisCare messaging does not immediately notify CTHHC managers afterhours."

Incentivized

• It would be interesting to allow for a "post cash" aging view, whereby those who post cash can see what the aging will look like once a cash batch is posted. Otherwise, I have no immediate items which could benefit from imporvements.

Im satified with the system and the support team it offers

It is easy to navigate.

Overall great product. Reporting could be much better and they are working on that.

We had no issues with the availability of the system, it has been reliable so far, the only issues were geo location at some point due to staff being in rural areas, geo location will fail to pick up.

I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.

Some of the pages load slowly and there's issues with the downloads

I love the support team. Each time I had any problems or questions, they solved the issues quickly, and they called me back promptly if requested.

If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.

The training was easy to implement and understand. We had no issues completing all the training offered by the Axis staff. They were all very knowledgeable of the product and walked us through every step until the go-live day. We did the hand-holding until the end, our staff was very pleased with the patience of our trainers and thankful for their understanding

The training was thorough and easy to understand. Trainers were very detailed and helpful during the transition. They answered any concerns or issues we had, and it was very easy to set up the new system and implement any training our staff needed to start using the Axis system and App we did not encounter many issues but when we did they helped us figure them out until all was working as it should have.

Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.

Axis Care has significantly streamlined our home care operations. The user-friendly interface makes it easy for both caregivers and administrators to navigate the system. The real-time view is particularly impressive, eliminating the need for constant screen refreshes. This allows me to stay on top of client and caregiver updates instantaneously, ensuring a more efficient workflow. Additionally, the system boasts impressive responsiveness with fast loading times, which is crucial when managing a busy schedule. I'd also like to commend Axis Care's commitment to user training. The comprehensive library of training videos has been an invaluable resource throughout the years. These videos not only provided initial onboarding support but also serve as a great reference for ongoing learning and familiarization with new features. This commitment to user education has demonstrably improved our team's efficiency and overall satisfaction with the software.

Incentivized

PointClickCare Core EHR Platform was selected because it is organized much more cleanly than MatrixCare. In PointClickCare Core EHR Platform, patient EHRs are laid out in such a way that accessing different kinds of information is a lot quicker than it is in MatrixCare. In PointClickCare Core EHR Platform, all of the tabs (profile, census, DX list, progress notes, assessments, etc.) are easily accessible with just one click. In MatrixCare this is not the case, as you must first click into another menu before being able to access other tabs. Also the overall look of PointClickCare Core EHR Platform is more professional and streamlined.

Incentivized

Very affordable

The system offered what we needed.

• AxisCare data is critical to our company profitability, growth, and efficiency. The ability to utilize data effectively provides us with the means to grow and expand responsibly.
• Our projections for business growth suggest we will double our new client setup labor (AxisCare setup) for the same amount of profit stream. Only with the efficiency of AxisCare will it be possible to support the added labor required for this effort.
• End of month reports, quarterly reports, progress notes, and billing data are supported well by AxisCare. These items could be streamlined to further reduce our data processing labor.
• AxisCare is missing client associated protocol plans and other risk assessment documents. These should be available to the client and caregiver as associated with the needs of that client.

• The platform has helped to increase productivity within our organization.
• Increased workflow efficiency leading to less hours spending time compiling data.
• Allowed our organization to expand the number of business opportunities -- the increased workload is manageable due to PointClickCare Core EHR Platform's usability.

Incentivized