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Top Rated
2676 Ratings
19 Ratings
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Score 7.6 out of 100

Salesforce

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Top Rated
2676 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.
Maurice Samuels | TrustRadius Reviewer

Salesforce

For large sales organizations the analytics and reporting must be so valuable that it overshadows the difficulty of the end user to use the product. I've used several CRM's that are simple to navigate, easy to use and much more forgiving in terms of being able to make a mistake and quickly learn how to correct it. [SalesForce.com] does not fit into that category. I've used it at two organizations now and had the same experience. I do like that it has a clean look and I like the visualization elements in terms of tracking to goal.
Jason Carlage | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.0
Customer data management / contact management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.9
Workflow management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.8
Territory management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.9
Opportunity management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.5
Integration with email client (e.g., Outlook or Gmail)
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.1
Contract management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.8
Quote & order management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.3
Interaction tracking
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.2
Channel / partner relationship management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.6

Customer Service & Support

Azure Bot Service (Microsoft Bot Framework)
Salesforce
8.5
Case management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
9.0
Call center management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
8.4
Help desk management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
8.3

Marketing Automation

Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.9
Lead management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.2
Email marketing
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.6

CRM Project Management

Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.0
Task management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.8
Billing and invoicing management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.7
Reporting
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.5

CRM Reporting & Analytics

Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.8
Forecasting
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.4
Pipeline visualization
Azure Bot Service (Microsoft Bot Framework)
Salesforce
8.0
Customizable reports
Azure Bot Service (Microsoft Bot Framework)
Salesforce
8.1

Customization

Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.3
Custom fields
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.7
Custom objects
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.3
Scripting environment
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.8
API for custom integration
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.4

Security

Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.6
Single sign-on capability
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.4
Role-based user permissions
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.8

Social CRM

Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.6
Social data
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.9
Social engagement
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.4

Integrations with 3rd-party Software

Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.6
Marketing automation
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.8
Compensation management
Azure Bot Service (Microsoft Bot Framework)
Salesforce
6.4

Platform

Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.4
Mobile access
Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.4

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
Francis Banda | TrustRadius Reviewer

Salesforce

  • Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
  • Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
  • The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.
Anonymous | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • Azure documentation still needs some improvement.
Anonymous | TrustRadius Reviewer

Salesforce

  • When you use custom objects, it can get really slow.
  • Reporting is great, but rely on Report Types and you can work with up to 3 objects at the same time.
  • Customer Support could be better for the cost of the license in the Professional Tier.
Sebastian Pereira | TrustRadius Reviewer

Likelihood to Renew

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 5.7
Based on 44 answers
Salesforce is overpriced, has bad support, and is not very easy to customize. It is not user friendly like the more modern applications people are used to such as Google Meet, Google Sheets, Google Slides, Google Drive etc. Salesforce is constantly trying to sell you another module rather than making their current offering better. And there charges for data storage are absurd. Very easy for your bills to increase.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 7.3
Based on 3 answers
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.
Maurice Samuels | TrustRadius Reviewer

Salesforce

Salesforce 5.4
Based on 41 answers
It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.
Anonymous | TrustRadius Reviewer

In-Person Training

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Francis Banda | TrustRadius Reviewer

Salesforce

The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized system, but very difficult for small or even medium sized firms without help from a 3rd party. We developed everything 100% in house. It has been quite a learning curve, but ultimately we preferred this method to farming out the work.
Jeff Fralick | TrustRadius Reviewer

Scalability

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • High impact on time savings.
  • Database independent support.
Anonymous | TrustRadius Reviewer

Salesforce

  • It's impossible to calculate an exact ROI because of the nature for which we use Salesforce. However, it has made reporting on income incredibly easy. I can pull reports on board member donations, or foundations, or corporate money. This allows us to see how our new strategies and campaigns are performing and adjust accordingly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)
7.7
Salesforce
7.8

Likelihood to Renew

Azure Bot Service (Microsoft Bot Framework)
Salesforce
10.0

Usability

Azure Bot Service (Microsoft Bot Framework)
Salesforce
5.7

Reliability and Availability

Azure Bot Service (Microsoft Bot Framework)
Salesforce
9.8

Performance

Azure Bot Service (Microsoft Bot Framework)
Salesforce
9.0

Support Rating

Azure Bot Service (Microsoft Bot Framework)
7.3
Salesforce
5.4

In-Person Training

Azure Bot Service (Microsoft Bot Framework)
Salesforce
7.9

Online Training

Azure Bot Service (Microsoft Bot Framework)
Salesforce
9.1

Implementation Rating

Azure Bot Service (Microsoft Bot Framework)
Salesforce
9.4

Scalability

Azure Bot Service (Microsoft Bot Framework)
Salesforce
10.0

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