What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 9 reviews and ratings
77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 77 reviews and ratings
Feature Set Ratings
Project Management
9.4
Backlog
94%
Pivotal Tracker
Feature Set Not Supported
N/A
Backlog ranks higher in 8/8 features
Backlog ranks higher in 8/8 features
Task Management
10.0
100%
2 Ratings
N/A
0 Ratings
Gantt Charts
9.0
90%
2 Ratings
N/A
0 Ratings
Scheduling
9.9
99%
2 Ratings
N/A
0 Ratings
Team Collaboration
9.9
99%
2 Ratings
N/A
0 Ratings
Support for Waterfall Methodology
7.9
79%
2 Ratings
N/A
0 Ratings
Document Management
9.0
90%
2 Ratings
N/A
0 Ratings
Email integration
9.9
99%
2 Ratings
N/A
0 Ratings
Mobile Access
9.9
99%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Backlog is rated higher in 1 area: Likelihood to Recommend
- Backlog and Pivotal Tracker are tied in 1 area: Support Rating
Likelihood to Recommend
9.9
Backlog
99%
2 Ratings
8.1
Pivotal Tracker
81%
32 Ratings
Likelihood to Renew
Backlog
N/A
0 Ratings
10.0
Pivotal Tracker
100%
1 Rating
Usability
Backlog
N/A
0 Ratings
6.0
Pivotal Tracker
60%
1 Rating
Support Rating
8.0
Backlog
80%
2 Ratings
8.0
Pivotal Tracker
80%
18 Ratings
Likelihood to Recommend
Backlog
The user interface is very good. It is more intuitive in nature. It is easy to use and robust in operation. The dashboard is designed on modernized UI and the interface is also intuitive. I can easily navigate things on my own.
Software Engineering Manager
Third Bridge Group LimitedInformation Services, 501-1000 employees
Pivotal Tracker
The UI of the Pivotal tracker is really beautiful and amazing, which looks trivial, but we have it open all the time, so it's nice for us. In Pivotal tracker for me its very Easy to create tasks or stories anytime without facing any problems. Pivotal tracker provides us a ton of features to track the tasks and manage a team and the projects. Pivotal tracker allows for a entire team to be on the same page of the tool in regards to where is the project right now, right status of every task, what is being worked on and by whom.

Verified User
Engineer in Information Technology
Computer Software Company, 10,001+ employeesPros
Backlog
- Gantt chart
- Github support
RPA Consultant
Self employedInformation Technology and Services, 11-50 employees
Pivotal Tracker
- It's great for tracking milestones and reporting team velocity per sprint.
- Maintaining a prioritized backlog that is sharable with different members of your team is relatively simple.
- There's a free version of the product for up to 3 collaborators working on 2 projects and the starting price for larger packages is relatively low.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employeesCons
Backlog
- The biggest drawback that I want Backlog to fix as soon as possible is that is does not provide any place to explain the problem or bug virtually.
- There is a need for a tab or space to attach screenshot or video to easily explain the bug or problem in the project.
Software Engineering Manager
Third Bridge Group LimitedInformation Services, 501-1000 employees
Pivotal Tracker
- In-story task management is still a weak point. The ability to @mention users in tasks and mark tasks as 'in-progress' would go a long way.
- Epics do not span projects. This becomes troublesome when scaling Pivotal Tracker's agile methodology to multiple teams.
- Splitting stories is often confusing for team members as there is no concept of a 'parent' story with child stories that have split off of it. There are only two levels: Epic & Story.
Project Manager II
Moffitt Cancer CenterHospital & Health Care, 5001-10,000 employees
Pricing Details
Backlog
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Pivotal Tracker
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Backlog
No score
No answers yet
No answers on this topic
Pivotal Tracker
Pivotal Tracker 10.0
Based on 1 answer
I love the simplicity, non-configurability, and price/performance of this tool. Hands down my favorite project management tool for agile.

Verified User
Project Manager in Information Technology
Information Technology and Services Company, 11-50 employeesUsability
Backlog
No score
No answers yet
No answers on this topic
Pivotal Tracker
Pivotal Tracker 6.0
Based on 1 answer
It works good enough. I didn't have many problems with that. The user interface is a bit confusing though. The team took some time to understand where some configurations were.
Backend Engineer
DoistInternet, 51-200 employees
Support Rating
Backlog
Backlog 8.0
Based on 2 answers
I would give 9 but one less because of the high price.
RPA Consultant
Self employedInformation Technology and Services, 11-50 employees
Pivotal Tracker
Pivotal Tracker 8.0
Based on 18 answers
We've never had to request support in the 5 years I have been using it. A solid solution! Everything I have had questions about is on the website. New features are in their newsletter with more details on their website. Often I am using the new features within a few minutes of reading the article.
Director of Systems Development
Dark Horse ComicsPublishing, 51-200 employees
Alternatives Considered
Backlog
Backlog has all of the top-notch features to increase productivity, visibility, and project tracking. Backlog is easy to use. I first just logged in to the platform and it was [ready] to go. I easily started working on it and it started giving me the bugs’ details on our project. Always available for queries. Listen to the queries very attentively and try to give a solution on the go if applicable. Otherwise, take some time and respond with the advanced workable solution in the limited time frame.
Software Engineering Manager
Third Bridge Group LimitedInformation Services, 501-1000 employees
Pivotal Tracker
We have had employees in the past look at Drupal, and other open source project management tools to assist in our needs. Unfortunately each solution took too much time to implement, design and configure that we could not stop the work we were doing for clients to complete a full set up of a project tracker. Thankfully Pivotal is a predefined solution with no configuration needed. Simply input your projects, design your Stories with Tasks and begin your tracking.
Director of Technology
Systems 24-7Computer Software, 11-50 employees
Return on Investment
Backlog
- Software interns get easily used to this tool.
- One who works in the SDLC gets recognized and it's easy to track rank board.
RPA Consultant
Self employedInformation Technology and Services, 11-50 employees
Pivotal Tracker
- Time is money with development and a lot of things can fall through the cracks. Having a good system for making sure you're building the most relevant product for customers is really important so it was well worth it for us.
- The process we used worked for us and it helped us streamline our development which reduced a lot of things falling through the cracks and headaches. I'm sure there are other products that can do the same job just as effectively but Pivotal Tracker worked well for us.
Co-Founder
DropliiComputer Software, 1-10 employees