TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bandwidth

    Score8.4 out of 10
    N/ABandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

    $0.01

    per message

    Bird

    Score8.5 out of 10
    N/ABird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.

    $45

    per month 3000 monthly contacts

    Plivo

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number rental services. Benefits of choosing Plivo include: • Supports sending messages and making voice calls to 190+ countries. • Enterprise-ready Premium Communication Network boasts an uptime…

    $0

    per SMS recieved

    Pricing
    BandwidthBirdPlivo
    Editions & Modules
    Outbound Messaging
    $0.01
    per message
    Inbound Calling
    $0.01
    per minute
    Outbound Calling
    $0.01
    per minute
    Phone Number
    $0.35
    per line/per month
    Inbound Messaging
    Free
    per message
    API Pricing - WhatsApp
    $0.01
    per message
    API Pricing - Voice
    $0.01
    per minute
    API Pricing - SMS
    $0.01
    per message
    API Pricing - Numbers
    $1
    per month
    Pro
    $50
    per month
    Pro Plus
    $150
    per month
    Start Up
    Free
    Custom Plan
    Contact sales team
    SMS API Platform
    $0
    per SMS recieved
    Zentrunk - SIP Trunking
    $0
    per call recieved/per minute
    SMS API Platform
    $0.01
    per SMS sent
    Zentrunk - SIP Trunking
    $0.01
    per call made/per minute
    Voice API Platform
    $0.01
    per call recieved/per minute
    Voice API Platform
    $0.01
    per call made/per minute
    Local Numbers
    $0.50
    per month
    Toll Free Numbers
    $1
    per month
    Short Code
    $500
    per month
    Offerings
    Pricing Offerings
    BandwidthBirdPlivo
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeOptional
    Additional Details
    More Pricing Information
    Best Alternatives
    BandwidthBirdPlivo
    Small Businesses
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    Medium-sized Companies
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    Enterprises
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    Telegram
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BandwidthBirdPlivo
    Likelihood to Recommend
    1.5
    (7 ratings)
    5.3
    (3 ratings)
    6.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    BandwidthBirdPlivo
    Likelihood to Recommend
    Bandwidth
    Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
    Incentivized
    Read full review
    Plivo
    If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.
    Incentivized
    Read full review
    Pros
    Bandwidth
    • Bandwidth has great customer service. They are all friendly and super helpful.
    • They are innovative and constantly updating their APIs, UIs, and products they offer.
    • Their UI and API are user friendly and intuitive.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    • Call reminders and follow up incl reviews
    • Easy for the client to access the call without needing to download software
    • Customizable branding
    Incentivized
    Read full review
    Plivo
    • Easy integration
    • Customer service is good
    • Services are prompt
    Incentivized
    Read full review
    Cons
    Bandwidth
    • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
    • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
    • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    • SMS authentication is pricey (like other players)
    • Lack dedicated SMS phone numbers for Brazil
    Incentivized
    Read full review
    Plivo
    • Customer support
    • Response times
    • Account transparency
    Read full review
    Usability
    Bandwidth
    No answers on this topic
    Bird (formerly MessageBird)
    No answers on this topic
    Plivo
    They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.
    Incentivized
    Read full review
    Support Rating
    Bandwidth
    No answers on this topic
    Bird (formerly MessageBird)
    No answers on this topic
    Plivo
    • It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable.
    • Even a non-techy can use Plivo and integrate the services if required.
    • You have all the APIs available at a single place for your ready reference. Things are manageable and easy.
    Incentivized
    Read full review
    Alternatives Considered
    Bandwidth
    Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
    Incentivized
    Read full review
    Plivo
    • Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
    • Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.
    Incentivized
    Read full review
    Return on Investment
    Bandwidth
    • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
    • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
    • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
    Incentivized
    Read full review
    Plivo
    • None now that they no longer support their product
    Read full review
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