Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bandwidth
Score 8.5 out of 10
N/A
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
$0.01
per message
eVoice
Score 9.0 out of 10
N/A
For business owners, eVoice is presented as an affordable, reliable and flexible phone system, by J2 Global / Ziff Davis. eVoice now includes services from the former Onebox, which was also a J2 Global brand.N/A
Google Voice
Score 7.9 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Pricing
BandwidtheVoiceGoogle Voice
Editions & Modules
Outbound Messaging
$0.01
per message
Inbound Calling
$0.01
per minute
Outbound Calling
$0.01
per minute
Phone Number
$0.35
per line/per month
Inbound Messaging
Free
per message
No answers on this topic
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
BandwidtheVoiceGoogle Voice
Free Trial
YesNoNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BandwidtheVoiceGoogle Voice
Features
BandwidtheVoiceGoogle Voice
Call Management
Comparison of Call Management features of Product A and Product B
Bandwidth
-
Ratings
eVoice
8.8
1 Ratings
5% above category average
Google Voice
8.4
67 Ratings
1% above category average
Answering rules00 Ratings9.01 Ratings8.546 Ratings
Call recording00 Ratings9.01 Ratings8.352 Ratings
Call park00 Ratings8.01 Ratings6.422 Ratings
Call screening00 Ratings9.01 Ratings10.060 Ratings
Message alerts00 Ratings9.01 Ratings9.065 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Bandwidth
-
Ratings
eVoice
8.8
1 Ratings
9% above category average
Google Voice
7.5
44 Ratings
7% below category average
Video conferencing00 Ratings9.01 Ratings6.222 Ratings
Audio conferencing00 Ratings9.01 Ratings7.839 Ratings
Video screen sharing00 Ratings8.01 Ratings8.014 Ratings
Instant messaging00 Ratings9.01 Ratings8.027 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Bandwidth
-
Ratings
eVoice
9.0
1 Ratings
11% above category average
Google Voice
7.0
63 Ratings
14% below category average
Mobile app for iOS00 Ratings9.01 Ratings6.745 Ratings
Mobile app for Android00 Ratings9.01 Ratings7.351 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Bandwidth
-
Ratings
eVoice
-
Ratings
Google Voice
5.2
53 Ratings
43% below category average
Hosted PBX00 Ratings00 Ratings6.025 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings00 Ratings3.027 Ratings
User templates00 Ratings00 Ratings1.419 Ratings
Call reports00 Ratings00 Ratings6.846 Ratings
Directory of employee names00 Ratings00 Ratings9.027 Ratings
Best Alternatives
BandwidtheVoiceGoogle Voice
Small Businesses
Telegram
Telegram
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
Telegram
Telegram
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Telegram
Telegram
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
BandwidtheVoiceGoogle Voice
Likelihood to Recommend
1.5
(7 ratings)
9.0
(2 ratings)
9.0
(71 ratings)
Likelihood to Renew
-
(0 ratings)
-
(0 ratings)
9.3
(7 ratings)
Usability
-
(0 ratings)
-
(0 ratings)
9.0
(9 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
7.0
(35 ratings)
Implementation Rating
-
(0 ratings)
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
-
(0 ratings)
7.0
(1 ratings)
Professional Services
-
(0 ratings)
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
BandwidtheVoiceGoogle Voice
Likelihood to Recommend
Bandwidth
Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
Read full review
Ziff Davis Inc
If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
Read full review
Google
I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
Read full review
Pros
Bandwidth
  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.
Read full review
Ziff Davis Inc
  • Low Pricing.
  • Ease of use.
  • Professional voicemail.
Read full review
Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Cons
Bandwidth
  • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
  • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
  • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
Read full review
Ziff Davis Inc
  • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
  • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
  • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
Read full review
Google
  • There has not been much innovation since the initial release.
  • It doesn't handle SMS well.
  • It does not natively integrate with CRM without legacy complication
  • It is not supported by Google as it once was
  • Call Recording is non-existent
  • Call-Tree or Virtual Auto-Attendant needs are not available
Read full review
Likelihood to Renew
Bandwidth
No answers on this topic
Ziff Davis Inc
No answers on this topic
Google
Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
Read full review
Usability
Bandwidth
No answers on this topic
Ziff Davis Inc
No answers on this topic
Google
I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
Read full review
Support Rating
Bandwidth
No answers on this topic
Ziff Davis Inc
No answers on this topic
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Read full review
Implementation Rating
Bandwidth
No answers on this topic
Ziff Davis Inc
No answers on this topic
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Read full review
Alternatives Considered
Bandwidth
Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
Read full review
Ziff Davis Inc
I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
Read full review
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Read full review
Contract Terms and Pricing Model
Bandwidth
No answers on this topic
Ziff Davis Inc
No answers on this topic
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
Read full review
Professional Services
Bandwidth
No answers on this topic
Ziff Davis Inc
No answers on this topic
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
Read full review
Return on Investment
Bandwidth
  • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
Read full review
Ziff Davis Inc
  • Value for money.
  • Great option regarding ROI.
  • It creates a better way to connect.
Read full review
Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
ScreenShots