What users are saying about
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1147 Ratings
7 Ratings

Basecamp

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1147 Ratings
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Score 8.4 out of 100
7 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • Basecamp ranks higher in 1 feature set: Project Management

Project Management

7.8

Basecamp

78%
4.9

Flowdock

49%
Basecamp ranks higher in 14/16 features

Task Management

8.2
82%
112 Ratings
6.7
67%
2 Ratings

Resource Management

7.8
78%
93 Ratings
N/A
0 Ratings

Gantt Charts

7.2
72%
38 Ratings
3.0
30%
1 Rating

Scheduling

8.3
83%
89 Ratings
4.0
40%
1 Rating

Workflow Automation

6.6
66%
66 Ratings
2.0
20%
1 Rating

Team Collaboration

8.6
86%
112 Ratings
N/A
0 Ratings

Support for Agile Methodology

7.5
75%
46 Ratings
N/A
0 Ratings

Support for Waterfall Methodology

8.0
80%
42 Ratings
N/A
0 Ratings

Document Management

7.8
78%
106 Ratings
N/A
0 Ratings

Email integration

7.9
79%
93 Ratings
N/A
0 Ratings

Mobile Access

8.6
86%
91 Ratings
7.2
72%
2 Ratings

Timesheet Tracking

7.1
71%
42 Ratings
N/A
0 Ratings

Change request and Case Management

7.4
74%
52 Ratings
N/A
0 Ratings

Budget and Expense Management

7.8
78%
38 Ratings
N/A
0 Ratings

Search

N/A
0 Ratings
5.7
57%
2 Ratings

Visual planning tools

N/A
0 Ratings
6.0
60%
1 Rating

Professional Services Automation

7.6

Basecamp

76%

Flowdock

Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features

Quotes/estimates

7.9
79%
29 Ratings
N/A
0 Ratings

Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings

Project & financial reporting

8.2
82%
33 Ratings
N/A
0 Ratings

Integration with accounting software

7.7
77%
27 Ratings
N/A
0 Ratings

Communication

Basecamp

Feature Set Not Supported
N/A
3.8

Flowdock

38%
Flowdock ranks higher in 8/8 features

Chat

N/A
0 Ratings
8.9
89%
2 Ratings

Notifications

N/A
0 Ratings
7.7
77%
2 Ratings

Discussions

N/A
0 Ratings
7.7
77%
2 Ratings

Surveys

N/A
0 Ratings
2.0
20%
1 Rating

Internal knowledgebase

N/A
0 Ratings
1.0
10%
1 Rating

Integrates with GoToMeeting

N/A
0 Ratings
1.0
10%
1 Rating

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
1.0
10%
1 Rating

Integrates with Outlook

N/A
0 Ratings
1.0
10%
1 Rating

File Sharing & Management

Basecamp

Feature Set Not Supported
N/A
7.8

Flowdock

78%
Flowdock ranks higher in 5/5 features

Video files

N/A
0 Ratings
8.0
80%
1 Rating

Audio files

N/A
0 Ratings
8.0
80%
1 Rating

Document collaboration

N/A
0 Ratings
8.0
80%
1 Rating

Access control

N/A
0 Ratings
8.0
80%
1 Rating

Advanced security features

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • Basecamp is rated higher in 1 area: Likelihood to Recommend
  • Basecamp and Flowdock are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.4

Basecamp

84%
139 Ratings
6.6

Flowdock

66%
2 Ratings

Likelihood to Renew

10.0

Basecamp

100%
27 Ratings
10.0

Flowdock

100%
1 Rating

Usability

7.8

Basecamp

78%
15 Ratings

Flowdock

N/A
0 Ratings

Availability

10.0

Basecamp

100%
10 Ratings

Flowdock

N/A
0 Ratings

Performance

7.3

Basecamp

73%
8 Ratings

Flowdock

N/A
0 Ratings

Support Rating

8.6

Basecamp

86%
55 Ratings

Flowdock

N/A
0 Ratings

Online Training

5.0

Basecamp

50%
1 Rating

Flowdock

N/A
0 Ratings

Implementation Rating

7.7

Basecamp

77%
8 Ratings

Flowdock

N/A
0 Ratings

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Andrea Hester | TrustRadius Reviewer

Flowdock

Flowdock is well suited for small teams and to environments that doesn't need too much reliability. I think it has some management problems that can make your life difficult if you have to manage a big amount of users. If you want just a tool communication with basic features (without using any integration or robust features) it can be suitable for you. You should try Flowdock using its free version for a small team and compare with others similar products. Flowdock delivers team chat and collaboration features, but is not necessarily the best product. Maybe some usability problems that disturb me won't be so relevant to you.
Vinicius Lima | TrustRadius Reviewer

Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Anonymous | TrustRadius Reviewer

Flowdock

  • Mobile app experience
  • Software integrations
  • Notifications
Kyle Golembiewski | TrustRadius Reviewer

Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Heather Miller | TrustRadius Reviewer

Flowdock

  • One thing a little bit annoying is that a lot of links to others Flowdock sections (preferences, external services, etc) will open a new window/tab. Each click may take you to a new window and you can get lost easily.
  • There isn't a quick access list to members of your organization to start a private chat. I took a while to find how to do that. The interface and usability could be better.
  • There isn't an app for Windows Phone.
  • Sometimes you try to load some conversation and it doesn't show anything. It is not frequently but happens sometimes.
Vinicius Lima | TrustRadius Reviewer

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per month

Basecamp Editions & Modules

Edition
Basecamp PersonalFree1
Basecamp Business$992
  1. Limited Capabilities
  2. Per Month [Unlimited Users]
Additional Pricing Details

Flowdock

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Flowdock Editions & Modules

Additional Pricing Details

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Anonymous | TrustRadius Reviewer

Flowdock

Flowdock 10.0
Based on 1 answer
I go with the flow because I'm a newer employee and Flowdock works as advertised. If it were my decision to choose a team communciator for the organization, I'd recommend we go with Slack for its robust features and ever-changing/evolving software integrations. Slack is the outright innovator in the space and will continue to hold that role for some time.
Kyle Golembiewski | TrustRadius Reviewer

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Anonymous | TrustRadius Reviewer

Flowdock

No score
No answers yet
No answers on this topic

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 10 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

Flowdock

No score
No answers yet
No answers on this topic

Support Rating

Basecamp

Basecamp 8.6
Based on 55 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Anthony Burke | TrustRadius Reviewer

Flowdock

No score
No answers yet
No answers on this topic

Implementation Rating

Basecamp

Basecamp 7.7
Based on 8 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

Flowdock

No score
No answers yet
No answers on this topic

Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Blake Baron | TrustRadius Reviewer

Flowdock

Slack is a similar software.
Private chat or channels are well implemented in both softwares and both are also very easy to setup.
Besides of some usability problemas I think Flowdock is still better than Slack in this user experience and design.
The second point is the price. Flowdock is half price of Slack ($3/month). If you are a student or a non-profit organization, you are able to get some special license.
Vinicius Lima | TrustRadius Reviewer

Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Elizabeth Hyman | TrustRadius Reviewer

Flowdock

  • Our company uses it by default.
  • I enjoy the ability to communicate outside of text messages...keeps the conversation on in it's own bucket.
Kyle Golembiewski | TrustRadius Reviewer

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