What users are saying about
1187 Ratings
1187 Ratings
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Score 8.3 out of 100
5 Ratings
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Score 10 out of 100

Feature Set Ratings

    Project Management

    7.8

    Basecamp

    78%

    Personify Community

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 14/14 features

    Task Management

    8.4
    84%
    115 Ratings
    N/A
    0 Ratings

    Resource Management

    7.9
    79%
    96 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.2
    72%
    39 Ratings
    N/A
    0 Ratings

    Scheduling

    8.0
    80%
    92 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.7
    67%
    67 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.7
    87%
    115 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.6
    76%
    48 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Document Management

    7.8
    78%
    108 Ratings
    N/A
    0 Ratings

    Email integration

    8.0
    80%
    95 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.5
    85%
    94 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.3
    73%
    43 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.3
    73%
    54 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    7.6
    76%
    39 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.7

    Basecamp

    77%

    Personify Community

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 4/4 features

    Quotes/estimates

    8.0
    80%
    29 Ratings
    N/A
    0 Ratings

    Invoicing

    6.7
    67%
    25 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.2
    82%
    34 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.8
    78%
    27 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Basecamp is rated higher in 2 areas: Likelihood to Renew, Availability
    • Personify Community is rated higher in 6 areas: Likelihood to Recommend, Usability, Performance, Support Rating, Online Training, Implementation Rating

    Likelihood to Recommend

    8.5

    Basecamp

    85%
    141 Ratings
    9.1

    Personify Community

    91%
    3 Ratings

    Likelihood to Renew

    10.0

    Basecamp

    100%
    26 Ratings
    9.1

    Personify Community

    91%
    3 Ratings

    Usability

    7.8

    Basecamp

    78%
    15 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Availability

    10.0

    Basecamp

    100%
    10 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Performance

    7.3

    Basecamp

    73%
    8 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Support Rating

    8.6

    Basecamp

    86%
    55 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    In-Person Training

    Basecamp

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Online Training

    5.0

    Basecamp

    50%
    1 Rating
    8.2

    Personify Community

    82%
    1 Rating

    Implementation Rating

    7.7

    Basecamp

    77%
    8 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Configurability

    8.0

    Basecamp

    80%
    1 Rating

    Personify Community

    N/A
    0 Ratings

    Likelihood to Recommend

    Basecamp

    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Read full review

    Personify Corp

    You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
    support and services team that works collaboratively with us to make
    sure we are always getting what we need. They provide
    24x7 emergency support, online ticket support, email support, a client
    community, and the ability to call and talk to the same account manager or
    community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
    Read full review

    Pros

    Basecamp

    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Read full review

    Personify Corp

    • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
    • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
    • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
    • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
    Read full review

    Cons

    Basecamp

    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Read full review

    Personify Corp

    • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
    • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
    Read full review

    Pricing Details

    Basecamp

    Starting Price

    $99 per month

    Editions & Modules

    Basecamp editions and modules pricing
    EditionModules
    Basecamp PersonalFree1
    Basecamp Business992

    Footnotes

    1. Limited Capabilities
    2. Per Month [Unlimited Users]

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Personify Community

    Starting Price

    Editions & Modules

    Personify Community editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Basecamp

      When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
      Read full review

      Personify Corp

      From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
      Read full review

      Usability

      Basecamp

      Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
      Read full review

      Personify Corp

      There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
      Read full review

      Reliability and Availability

      Basecamp

      I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
      Read full review

      Personify Corp

      Uptime has never been an issue.
      Read full review

      Performance

      Basecamp

      No answers on this topic

      Personify Corp

      Speed is not an issue.
      Read full review

      Support Rating

      Basecamp

      For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
      Read full review

      Personify Corp

      The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
      Read full review

      In-Person Training

      Basecamp

      No answers on this topic

      Personify Corp

      In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
      Read full review

      Online Training

      Basecamp

      No answers on this topic

      Personify Corp

      Online training is through online webinar & how-to posts and videos in the client community.
      Read full review

      Implementation Rating

      Basecamp

      Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
      Read full review

      Personify Corp

      We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
      Read full review

      Alternatives Considered

      Basecamp

      Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
      Read full review

      Personify Corp

      We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
      Read full review

      Return on Investment

      Basecamp

      • It has saved me time when having to get the same message out to multiple restaurants
      • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
      • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
      Read full review

      Personify Corp

      • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
      • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
      • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
      Read full review

      Screenshots

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