What users are saying about
1187 Ratings
29 Ratings
1187 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100

Feature Set Ratings

  • Basecamp ranks higher in 2 feature sets: Project Management, Professional Services Automation

Project Management

7.8

Basecamp

78%
7.7

Redmine

77%
Redmine ranks higher in 9/14 features

Task Management

8.4
84%
115 Ratings
9.0
90%
12 Ratings

Resource Management

7.9
79%
96 Ratings
7.0
70%
11 Ratings

Gantt Charts

7.2
72%
39 Ratings
8.0
80%
11 Ratings

Scheduling

8.0
80%
92 Ratings
8.0
80%
10 Ratings

Workflow Automation

6.7
67%
67 Ratings
5.8
58%
8 Ratings

Team Collaboration

8.6
86%
115 Ratings
8.0
80%
11 Ratings

Support for Agile Methodology

7.6
76%
48 Ratings
6.9
69%
10 Ratings

Support for Waterfall Methodology

7.8
78%
44 Ratings
8.0
80%
10 Ratings

Document Management

7.8
78%
108 Ratings
8.0
80%
10 Ratings

Email integration

8.0
80%
95 Ratings
9.1
91%
9 Ratings

Mobile Access

8.5
85%
94 Ratings
5.5
55%
9 Ratings

Timesheet Tracking

7.3
73%
43 Ratings
7.5
75%
10 Ratings

Change request and Case Management

7.3
73%
54 Ratings
8.0
80%
11 Ratings

Budget and Expense Management

7.6
76%
39 Ratings
8.5
85%
10 Ratings

Professional Services Automation

7.7

Basecamp

77%
7.5

Redmine

75%
Basecamp ranks higher in 2/4 features

Quotes/estimates

8.0
80%
29 Ratings
7.3
73%
3 Ratings

Invoicing

6.7
67%
25 Ratings
7.8
78%
2 Ratings

Project & financial reporting

8.2
82%
34 Ratings
7.0
70%
5 Ratings

Integration with accounting software

7.8
78%
27 Ratings
7.9
79%
2 Ratings

Attribute Ratings

  • Basecamp is rated higher in 1 area: Support Rating
  • Redmine is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.5

Basecamp

85%
141 Ratings
9.0

Redmine

90%
12 Ratings

Likelihood to Renew

10.0

Basecamp

100%
26 Ratings

Redmine

N/A
0 Ratings

Usability

7.8

Basecamp

78%
15 Ratings
8.0

Redmine

80%
1 Rating

Availability

10.0

Basecamp

100%
10 Ratings

Redmine

N/A
0 Ratings

Performance

7.3

Basecamp

73%
8 Ratings

Redmine

N/A
0 Ratings

Support Rating

8.6

Basecamp

86%
55 Ratings
6.5

Redmine

65%
6 Ratings

Online Training

5.0

Basecamp

50%
1 Rating

Redmine

N/A
0 Ratings

Implementation Rating

7.7

Basecamp

77%
8 Ratings

Redmine

N/A
0 Ratings

Configurability

8.0

Basecamp

80%
1 Rating

Redmine

N/A
0 Ratings

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Read full review

Open Source

Redmine is a perfect solution for businesses that are looking for a FREE and open source solution for project management. It is great for teams that are managing numerous tasks or projects at one time. Redmine is easy to set up and is fairly self-explanatory for anyone who is semi tech-savvy.
Read full review

Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Read full review

Open Source

  • Issue Tracker - Redmine allows in-depth issue tracking complete with workflows and customization.
  • Release Tracker - Redmine allows releases to be tracked by milestones, collecting relevant issues in each milestone.
  • Agile Management - With a few free or low-cost add-ons, Redmine becomes a great tool for Agile project management
Read full review

Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Read full review

Open Source

  • The design and user-interface are a little outdated. It looks like a product that was designed ten years ago and doesn't have a polished look and feel like newer apps have.
  • It's not particularly designed to support agile-based project management methodologies such as Scrum.
Read full review

Pricing Details

Basecamp

Starting Price

$99 per month

Editions & Modules

Basecamp editions and modules pricing
EditionModules
Basecamp PersonalFree1
Basecamp Business992

Footnotes

  1. Limited Capabilities
  2. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Redmine

Starting Price

Editions & Modules

Redmine editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Basecamp

    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review

    Open Source

    No answers on this topic

    Usability

    Basecamp

    Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
    Read full review

    Open Source

    Redmine is a great product to have in an organization. It's extremely flexible, costs much less to maintain than other alternatives, and as a tool, it is relatively fast to get experienced with. The primary advantages of working with Redmine are: flexible platform, API, open-source and highly configurable, stability.
    Read full review

    Reliability and Availability

    Basecamp

    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Read full review

    Open Source

    No answers on this topic

    Support Rating

    Basecamp

    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Read full review

    Open Source

    Redmine is free, easy to use and it's everything you could want in a free project management program. The fact that it has wiki integration and that it can track on such a granular level is amazing. Assigning tasks to other users, such as our development team, is fantastic and ensures we are always up-to-date on where we are what - on what projects.
    Read full review

    Implementation Rating

    Basecamp

    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review

    Open Source

    No answers on this topic

    Alternatives Considered

    Basecamp

    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Read full review

    Open Source

    Jira is a great project management tool for software product life cycle management for an agile environment based on agile methodologies. Jira is an intuitive and modernized user interface design compared with Redmine but Redmine is a lightweight and affordable project management and task tracking solution with its essential features and functionalities.
    Read full review

    Return on Investment

    Basecamp

    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Read full review

    Open Source

    • Customers receive updates on all progress made for their issues -- this results in an informed customer who is being given transparency on all steps of our process.
    • Customers have responded well from being able to not have to track down emails and instead come to a central place for requests.
    Read full review

    Add comparison