What users are saying about
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1147 Ratings
8 Ratings

Basecamp

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1147 Ratings
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Score 8.4 out of 100
8 Ratings
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Score 8 out of 100

Feature Set Ratings

  • ZenHub ranks higher in 2 feature sets: Project Management, Professional Services Automation

Project Management

7.8

Basecamp

78%
7.9

ZenHub

79%
Basecamp ranks higher in 7/14 features

Task Management

8.2
82%
112 Ratings
9.9
99%
5 Ratings

Resource Management

7.8
78%
93 Ratings
7.3
73%
4 Ratings

Gantt Charts

7.2
72%
38 Ratings
N/A
0 Ratings

Scheduling

8.3
83%
89 Ratings
9.1
91%
3 Ratings

Workflow Automation

6.6
66%
66 Ratings
6.4
64%
2 Ratings

Team Collaboration

8.6
86%
112 Ratings
9.9
99%
5 Ratings

Support for Agile Methodology

7.5
75%
46 Ratings
10.0
100%
5 Ratings

Support for Waterfall Methodology

8.0
80%
42 Ratings
1.0
10%
1 Rating

Document Management

7.8
78%
106 Ratings
5.4
54%
3 Ratings

Email integration

7.9
79%
93 Ratings
8.3
83%
3 Ratings

Mobile Access

8.6
86%
91 Ratings
7.9
79%
3 Ratings

Timesheet Tracking

7.1
71%
42 Ratings
10.0
100%
1 Rating

Change request and Case Management

7.4
74%
52 Ratings
9.7
97%
2 Ratings

Budget and Expense Management

7.8
78%
38 Ratings
N/A
0 Ratings

Professional Services Automation

7.6

Basecamp

76%
9.0

ZenHub

90%
Basecamp ranks higher in 3/4 features

Quotes/estimates

7.9
79%
29 Ratings
10.0
100%
1 Rating

Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings

Project & financial reporting

8.2
82%
33 Ratings
8.0
80%
1 Rating

Integration with accounting software

7.7
77%
27 Ratings
N/A
0 Ratings

Attribute Ratings

  • Basecamp is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • ZenHub is rated higher in 1 area: Usability

Likelihood to Recommend

8.4

Basecamp

84%
139 Ratings
8.1

ZenHub

81%
5 Ratings

Likelihood to Renew

10.0

Basecamp

100%
27 Ratings

ZenHub

N/A
0 Ratings

Usability

7.8

Basecamp

78%
15 Ratings
9.0

ZenHub

90%
2 Ratings

Availability

10.0

Basecamp

100%
10 Ratings

ZenHub

N/A
0 Ratings

Performance

7.3

Basecamp

73%
8 Ratings

ZenHub

N/A
0 Ratings

Support Rating

8.6

Basecamp

86%
55 Ratings
8.3

ZenHub

83%
4 Ratings

Online Training

5.0

Basecamp

50%
1 Rating

ZenHub

N/A
0 Ratings

Implementation Rating

7.7

Basecamp

77%
8 Ratings

ZenHub

N/A
0 Ratings

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Andrea Hester | TrustRadius Reviewer

ZenHub

If you have more than 2 developers this thing is basically a requirement within github to manage sprints if you use agile methodology. Why use a different website entirely when you can run your entire board right from github itself? I've tried other solutions but basing everything on github issues makes it so no duplicate work has to take place. If the UX quirks and mobile were fixed this would be 10/10 for me!If you're only one or two devs on a team it may be overkill to use, but if you're going to scale it's better to put the process in early.
Matthew Gardner | TrustRadius Reviewer

Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Anonymous | TrustRadius Reviewer

ZenHub

  • Integration with GitHub.
  • Great Kanban board functionality.
Kurt Martin | TrustRadius Reviewer

Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Heather Miller | TrustRadius Reviewer

ZenHub

  • The software seems to at times have hiccups, and is not accessible
  • The software sometimes throws errors that it can't do something, or save, and you can't determine why, and typically need to start over
  • The admin type functions/entering values, codes, projects, releases, those sorts of things, do not seem to be logically located
Amy Sternin | TrustRadius Reviewer

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per month

Basecamp Editions & Modules

Edition
Basecamp PersonalFree1
Basecamp Business$992
  1. Limited Capabilities
  2. Per Month [Unlimited Users]
Additional Pricing Details

ZenHub

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$10

Starting Price

$7.95 per month per user

ZenHub Editions & Modules

On-premise Edition
GROWTH7.951
ENTERPRISE12.451
FREE$01
  1. per month per user
SaaS Edition
GROWTH7.951
ENTERPRISE12.451
  1. per month per user
Additional Pricing Details
The listed prices are per user, per month when billed annually.

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Anonymous | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Anonymous | TrustRadius Reviewer

ZenHub

ZenHub 9.0
Based on 2 answers
ZenHub is one of the best GitHub repo-management software integrating the usage of work-boards and task management, with the ability to integrate several team members to the work table. This method makes the team more organized since everyone can keep track of their time and tasks of themselves and also others, so you can see how fast your teammates are working or if they need any help with something they're working on.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 10 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Support Rating

Basecamp

Basecamp 8.6
Based on 55 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Anthony Burke | TrustRadius Reviewer

ZenHub

ZenHub 8.3
Based on 4 answers
Support is good, but quite honestly, I haven't needed any support since 2015. As I remember, I was required to open a ticket and had to wait a few days for resolution. I give it a rating of 8 because of the lag in getting a solid resolution, but it was resolved adequately.
Kurt Martin | TrustRadius Reviewer

Implementation Rating

Basecamp

Basecamp 7.7
Based on 8 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Blake Baron | TrustRadius Reviewer

ZenHub

I have used Workfront in the past, which in my experience, is best with a traditional waterfall methodology, similar to Microsoft Project and the other more traditional project management software projects. ZenHub is truly designed around the agile methodology. Other products that claim they are agile oriented seem to just be adjusting and tweaking their traditional product to include a few agile features.
Amy Sternin | TrustRadius Reviewer

Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Elizabeth Hyman | TrustRadius Reviewer

ZenHub

  • Saving dev time, making it easier to create a process they enjoy and use without issue (intangible)
  • Making conversations between developers and product teams/easy to facilitate (intangible)
  • Sped up the entire process (intangible)
Matthew Gardner | TrustRadius Reviewer

Screenshots

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