What users are saying about
1008 Ratings
7 Ratings
1008 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Basecamp

Basecamp is great for the organization of design or copy comps and sharing progression of the project. It is not meant to be only a file share site, but integrates well with box, dropbox, and Google Drive for larger files. It allows for client sharing, so that only certain messages and files are seen by your clients, but requires a bit of training within your team to function properly.
Heather Miller | TrustRadius Reviewer

ZenHub

If you have more than 2 developers this thing is basically a requirement within github to manage sprints if you use agile methodology. Why use a different website entirely when you can run your entire board right from github itself? I've tried other solutions but basing everything on github issues makes it so no duplicate work has to take place. If the UX quirks and mobile were fixed this would be 10/10 for me!If you're only one or two devs on a team it may be overkill to use, but if you're going to scale it's better to put the process in early.
Matthew Gardner | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Basecamp
7.8
ZenHub
7.9
Task Management
Basecamp
8.4
ZenHub
9.8
Resource Management
Basecamp
7.4
ZenHub
7.0
Gantt Charts
Basecamp
7.3
ZenHub
Scheduling
Basecamp
7.3
ZenHub
8.8
Workflow Automation
Basecamp
7.0
ZenHub
6.9
Team Collaboration
Basecamp
8.7
ZenHub
9.8
Support for Agile Methodology
Basecamp
7.0
ZenHub
10.0
Support for Waterfall Methodology
Basecamp
7.5
ZenHub
1.0
Document Management
Basecamp
7.6
ZenHub
5.1
Email integration
Basecamp
8.2
ZenHub
8.3
Mobile Access
Basecamp
8.1
ZenHub
7.8
Timesheet Tracking
Basecamp
7.8
ZenHub
10.0
Change request and Case Management
Basecamp
8.4
ZenHub
9.7
Budget and Expense Management
Basecamp
8.1
ZenHub

Professional Services Automation

Basecamp
7.8
ZenHub
9.0
Quotes/estimates
Basecamp
8.6
ZenHub
10.0
Invoicing
Basecamp
7.8
ZenHub
Project & financial reporting
Basecamp
7.7
ZenHub
8.0
Integration with accounting software
Basecamp
7.0
ZenHub

Pros

Basecamp

  • Ease of use meaning that non-technical users can be onboarded with minimal training required
  • Range of features meaning that you can use Basecamp as your core project management platform and don't need to rely on other tools in conjunction
  • Good collaborative features to encourage adoption and management of end-to-end process on Basecamp
Anonymous | TrustRadius Reviewer

ZenHub

  • Integration with GitHub.
  • Great Kanban board functionality.
Kurt Martin | TrustRadius Reviewer

Cons

Basecamp

  • I use Basecamp V2 because the newer V3 misses some functionality of V2. It seems it was built for a slightly different purpose. Unfortunately, V2 is not seeing feature updates as often as V3
  • Integration with other platforms would be nice. For example, I'd love to see my personal calendar or my business Outlook calendar overlaid on the Basecamp calendar, but this is not a possibility currently.
  • I can subscribe to Basecamp's iCal to show the Basecamp calendar on my personal calendar, which is handy, but it is quite limited. I can't see any detail about the task aside from the title. None of the description or information on what project or task list the task is attached to.
Nicholas Kouvatsos | TrustRadius Reviewer

ZenHub

  • The software seems to at times have hiccups, and is not accessible
  • The software sometimes throws errors that it can't do something, or save, and you can't determine why, and typically need to start over
  • The admin type functions/entering values, codes, projects, releases, those sorts of things, do not seem to be logically located
Amy Sternin | TrustRadius Reviewer

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Anonymous | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Anonymous | TrustRadius Reviewer

ZenHub

ZenHub 9.0
Based on 2 answers
ZenHub is one of the best GitHub repo-management software integrating the usage of work-boards and task management, with the ability to integrate several team members to the work table. This method makes the team more organized since everyone can keep track of their time and tasks of themselves and also others, so you can see how fast your teammates are working or if they need any help with something they're working on.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 6 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Support Rating

Basecamp

Basecamp 8.5
Based on 28 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Anthony Burke | TrustRadius Reviewer

ZenHub

ZenHub 8.6
Based on 2 answers
Support is good, but quite honestly, I haven't needed any support since 2015. As I remember, I was required to open a ticket and had to wait a few days for resolution. I give it a rating of 8 because of the lag in getting a solid resolution, but it was resolved adequately.
Kurt Martin | TrustRadius Reviewer

Implementation Rating

Basecamp

Basecamp 7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Basecamp

I have used Jira in past roles with different organizations, and I find Basecamp to be much more user-friendly and better at the more complex conversations that need to be had around product features. Basecamp knows what it does well, and sticks to that, instead of trying to be a more all-around product development tool like Jira. In my experience, Jira's interface was much more confusing, and contained a lot of functionality that my team didn't use.
Anonymous | TrustRadius Reviewer

ZenHub

I have used Workfront in the past, which in my experience, is best with a traditional waterfall methodology, similar to Microsoft Project and the other more traditional project management software projects. ZenHub is truly designed around the agile methodology. Other products that claim they are agile oriented seem to just be adjusting and tweaking their traditional product to include a few agile features.
Amy Sternin | TrustRadius Reviewer

Return on Investment

Basecamp

  • We have far less meetings! Which is great. I think this has made us far more efficient, wasting time with meetings and getting more done.
  • We are able to keep track of notes and progress on a project much more easily. I feel like things stay on track much better than before we had Basecamp.
  • I think timelines and deadlines are kept very clear and everyone has clear expectations. This means people know exactly what they need to work on at any given time (and know what they will be working on next too). As bad as it sounds to say, I think before we had Basecamp, deadlines and timelines weren't very clear sometimes.
Jessica Meadows Rich | TrustRadius Reviewer

ZenHub

  • Saving dev time, making it easier to create a process they enjoy and use without issue (intangible)
  • Making conversations between developers and product teams/easy to facilitate (intangible)
  • Sped up the entire process (intangible)
Matthew Gardner | TrustRadius Reviewer

Screenshots

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Basecamp Editions & Modules

Edition
Basecamp PersonalFree1
Basecamp Business$992
  1. Limited Capabilities
  2. Per Month [Unlimited Users]
Additional Pricing Details

ZenHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$10*

* per user

ZenHub Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison