BeyondTrust Remote Support (Legacy) vs SolarWinds Dameware Remote Everywhere (DRE) | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 195 reviews and ratings

Score 8.8 out of 10

Based on 26 reviews and ratings

Feature Rating Comparison

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
Remote access to the end point as long as they have internet access.
Administration, permissions in the setup are easy to follow, creating jump groups, policies.

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Randy MacFarland

Scada IT Analyst

H2O Power LPOil & Energy, 11-50 employees

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Works great with devices that are outside of the organization's network.
Console can be used via the app or web based.
DRE works with Windows, MAC, and Linux.

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Verified User

Manager in Information Technology

Oil & Energy Company, 501-1000 employees

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Cons

The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
The rep client software can be a little buggy. Some times it crashes or locks up when using it.
The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.

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Patrick Cranston

President, Cranston IT

FileMaker Inc., an Apple subsidiaryInformation Technology and Services, 1-10 employees

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Names of computers in DRE should mirror the actual computer name in AD and not have nicknames. We adjust laptop and desktop names according to their location. If the DRE name isn't manually updated, it can make a lot of confusion.

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Verified User

Manager in Information Technology

Information Technology & Services Company, 201-500 employees

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Likelihood to Renew

BeyondTrust Remote Support (Legacy) 10.0

Based on 64 answers

We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.

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PC Technician

Cape Fear Community CollegeHigher Education, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

BeyondTrust Remote Support (Legacy) 8.7

Based on 25 answers

Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

BeyondTrust Remote Support (Legacy) 8.8

Based on 18 answers

The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.

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Director of Information Technology

Luis Palau AssociationReligious Institutions, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

BeyondTrust Remote Support (Legacy) 8.4

Based on 14 answers

There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Support Rating

BeyondTrust Remote Support (Legacy) 9.7

Based on 54 answers

The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable

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Kathryn McTaggart

Administrative Assistant

MS State UniversityNon-Profit Organization Management, 51-200 employees

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SolarWinds Dameware Remote Everywhere (DRE) 8.1

Based on 13 answers

I haven't had to contact their support. However, SolarWinds in general has great customer support. I cannot imagine a specific product like this would be lacking.

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Verified User

Employee in Information Technology

Oil & Energy Company, 1001-5000 employees

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In-Person Training

BeyondTrust Remote Support (Legacy) 9.1

Based on 1 answer

we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Online Training

BeyondTrust Remote Support (Legacy) 8.8

Based on 3 answers

Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

BeyondTrust Remote Support (Legacy) 10.0

Based on 39 answers

It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first

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Desktop Support Manager

Boise State UniversityHigher Education, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best

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Verified User

Manager in Engineering

Hospitality Company, 51-200 employees

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SolarWinds Dameware Remote Everywhere tops Microsoft Remote Desktop Connection Manager and Remote Desktop Protocol. It's feature set far outweighs the competition and is infinitely more secure than RDP.SolarWinds Dameware Remote Everywhere also allows access to other operating systems on your network, allowing a single application for multiple functions.

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Verified User

C-Level Executive in Information Technology

Government Administration Company, 51-200 employees

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Scalability

BeyondTrust Remote Support (Legacy) 9.1

Based on 5 answers

Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.

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Incident and Service Manager

University of BedfordshireHigher Education, 1001-5000 employees

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Drives down costs on fuel for vehicle use.
Drives up billable time able to work on multiple issues at once for billable.

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IT Administrator

Data Cabling Communications LTD.Information Technology & Services, 11-50 employees

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Screenshots

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See All (7) SolarWinds Dameware Remote Everywhere (DRE) Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

BeyondTrust Remote Support (Legacy) Editions & Modules

Edition

Bomgar Connect	$49/mo per license

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SolarWinds Dameware Remote Everywhere (DRE) Editions & Modules

—

Additional Pricing Details

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Rating Summary

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

BeyondTrust Remote Support (Legacy)

SolarWinds Dameware Remote Everywhere (DRE)

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