195 Ratings
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Score 8.8 out of 100
26 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

BeyondTrust Remote Support (Legacy)

I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation.It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Billy Votta | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

BeyondTrust Remote Support (Legacy)
8.8
SolarWinds Dameware Remote Everywhere (DRE)
7.3
Screen sharing
BeyondTrust Remote Support (Legacy)
9.6
SolarWinds Dameware Remote Everywhere (DRE)
8.5
File transfer
BeyondTrust Remote Support (Legacy)
8.7
SolarWinds Dameware Remote Everywhere (DRE)
8.6
Instant message
BeyondTrust Remote Support (Legacy)
7.7
SolarWinds Dameware Remote Everywhere (DRE)
7.3
Secure remote access with Smart Card authentication
BeyondTrust Remote Support (Legacy)
9.0
SolarWinds Dameware Remote Everywhere (DRE)
Access to sleeping/powered-off computers
BeyondTrust Remote Support (Legacy)
7.5
SolarWinds Dameware Remote Everywhere (DRE)
6.9
Over-the-Internet remote session
BeyondTrust Remote Support (Legacy)
9.6
SolarWinds Dameware Remote Everywhere (DRE)
7.7
Initiate remote control from mobile
BeyondTrust Remote Support (Legacy)
8.6
SolarWinds Dameware Remote Everywhere (DRE)
6.0
Remote management of servers & workstations
BeyondTrust Remote Support (Legacy)
9.6
SolarWinds Dameware Remote Everywhere (DRE)
8.4
Remote Active Directory® management
BeyondTrust Remote Support (Legacy)
9.3
SolarWinds Dameware Remote Everywhere (DRE)
Centralized management dashboard
BeyondTrust Remote Support (Legacy)
9.1
SolarWinds Dameware Remote Everywhere (DRE)
8.0
Session record
BeyondTrust Remote Support (Legacy)
9.1
SolarWinds Dameware Remote Everywhere (DRE)
7.2
Annotations
BeyondTrust Remote Support (Legacy)
9.3
SolarWinds Dameware Remote Everywhere (DRE)
6.2
Monitoring and Alerts
BeyondTrust Remote Support (Legacy)
8.9
SolarWinds Dameware Remote Everywhere (DRE)
5.9
Multi-platform remote control
BeyondTrust Remote Support (Legacy)
7.9
SolarWinds Dameware Remote Everywhere (DRE)
6.6

Pros

BeyondTrust Remote Support (Legacy)

  • Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
  • Remote access to the end point as long as they have internet access.
  • Administration, permissions in the setup are easy to follow, creating jump groups, policies.
Randy MacFarland | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Works great with devices that are outside of the organization's network.
  • Console can be used via the app or web based.
  • DRE works with Windows, MAC, and Linux.
Anonymous | TrustRadius Reviewer

Cons

BeyondTrust Remote Support (Legacy)

  • The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
  • The rep client software can be a little buggy. Some times it crashes or locks up when using it.
  • The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.
Patrick Cranston | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Names of computers in DRE should mirror the actual computer name in AD and not have nicknames. We adjust laptop and desktop names according to their location. If the DRE name isn't manually updated, it can make a lot of confusion.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 10.0
Based on 64 answers
We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
Kevin Baldwin | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Usability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.7
Based on 25 answers
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
D. SKye Hodges | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Reliability and Availability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.8
Based on 18 answers
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
Tracy Roberts | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Performance

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.4
Based on 14 answers
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
D. SKye Hodges | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Support Rating

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.7
Based on 54 answers
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
Kathryn McTaggart | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere (DRE) 8.1
Based on 13 answers
I haven't had to contact their support. However, SolarWinds in general has great customer support. I cannot imagine a specific product like this would be lacking.
Anonymous | TrustRadius Reviewer

In-Person Training

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.1
Based on 1 answer
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
D. SKye Hodges | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Online Training

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.8
Based on 3 answers
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
D. SKye Hodges | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Implementation Rating

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 10.0
Based on 39 answers
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
Peter Jurhs | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Alternatives Considered

BeyondTrust Remote Support (Legacy)

Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere tops Microsoft Remote Desktop Connection Manager and Remote Desktop Protocol. It's feature set far outweighs the competition and is infinitely more secure than RDP.SolarWinds Dameware Remote Everywhere also allows access to other operating systems on your network, allowing a single application for multiple functions.
Anonymous | TrustRadius Reviewer

Scalability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.1
Based on 5 answers
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
D. SKye Hodges | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Return on Investment

BeyondTrust Remote Support (Legacy)

  • Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
  • Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
  • Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.
Stevie Watson | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Drives down costs on fuel for vehicle use.
  • Drives up billable time able to work on multiple issues at once for billable.
Tyler Gibb | TrustRadius Reviewer

Screenshots

BeyondTrust Remote Support (Legacy)

Pricing Details

BeyondTrust Remote Support (Legacy)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BeyondTrust Remote Support (Legacy) Editions & Modules

Edition
Bomgar Connect$49/mo per license
    Additional Pricing Details

    SolarWinds Dameware Remote Everywhere (DRE)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    SolarWinds Dameware Remote Everywhere (DRE) Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    BeyondTrust Remote Support (Legacy)
    8.9
    SolarWinds Dameware Remote Everywhere (DRE)
    8.2

    Likelihood to Renew

    BeyondTrust Remote Support (Legacy)
    10.0
    SolarWinds Dameware Remote Everywhere (DRE)

    Usability

    BeyondTrust Remote Support (Legacy)
    8.7
    SolarWinds Dameware Remote Everywhere (DRE)

    Reliability and Availability

    BeyondTrust Remote Support (Legacy)
    8.8
    SolarWinds Dameware Remote Everywhere (DRE)

    Performance

    BeyondTrust Remote Support (Legacy)
    8.4
    SolarWinds Dameware Remote Everywhere (DRE)

    Support Rating

    BeyondTrust Remote Support (Legacy)
    9.7
    SolarWinds Dameware Remote Everywhere (DRE)
    8.1

    In-Person Training

    BeyondTrust Remote Support (Legacy)
    9.1
    SolarWinds Dameware Remote Everywhere (DRE)

    Online Training

    BeyondTrust Remote Support (Legacy)
    8.8
    SolarWinds Dameware Remote Everywhere (DRE)

    Implementation Rating

    BeyondTrust Remote Support (Legacy)
    10.0
    SolarWinds Dameware Remote Everywhere (DRE)

    Scalability

    BeyondTrust Remote Support (Legacy)
    9.1
    SolarWinds Dameware Remote Everywhere (DRE)

    Add comparison