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Top Rated
602 Ratings

BigCommerce

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Top Rated
602 Ratings
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Score 8.5 out of 100
42 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Very strong fit for mid-sized organizations that need more flexibility and customization as compared to canned or template-based offerings, but also want the efficiency and externalization that comes with a pre-existing, cloud-hosted platform (as compared to a full custom offering). Works well with a PIM and more mature catalog data in order to fully leverage the dynamic data capabilities.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.2
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.7
Product catalog & listings
BigCommerce
8.2
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.6
Product management
BigCommerce
8.5
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.7
Bulk product upload
BigCommerce
8.2
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.5
Branding
BigCommerce
7.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
9.0
Mobile storefront
BigCommerce
8.7
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
9.0
Product variations
BigCommerce
8.3
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
9.0
Website integration
BigCommerce
8.7
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.6
Visual customization
BigCommerce
8.2
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.7
CMS
BigCommerce
7.5
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.7

Online Shopping Cart

BigCommerce
8.6
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.9
Abandoned cart recovery
BigCommerce
8.5
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.9
Checkout user experience
BigCommerce
8.7
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
9.0

Online Payment System

BigCommerce
8.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.1
eCommerce security
BigCommerce
8.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.1

eCommerce Marketing

BigCommerce
7.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.4
Promotions & discounts
BigCommerce
8.4
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.5
Personalized recommendations
BigCommerce
7.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.7
SEO
BigCommerce
7.5
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.0

eCommerce Business Management

BigCommerce
8.1
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.8
Multi-site management
BigCommerce
7.8
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
9.0
Order processing
BigCommerce
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
9.0
Inventory management
BigCommerce
8.4
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.1
Shipping
BigCommerce
7.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
3.8
Custom functionality
BigCommerce
7.6
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.9

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times.
  • Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website.
  • Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.
Tim Hardy | TrustRadius Reviewer

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 9.5
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 8.2
Based on 2 answers
The administrative interface is largely intuitive and relatively easy to use. The complexity of business needs and ability to customize can affect this (i.e. you have to set up and develop with the user in mind), but the basic structure is largely solid. There are some areas of redundancy (such as Commerce Manager overlapping with other administrative areas) that can sometimes cause confusion or offer some functions in one place, whereas other related functions are managed on a completely different page.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 8.2
Based on 2 answers
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 2.7
Based on 2 answers
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.0
Based on 302 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.7

Likelihood to Renew

BigCommerce
9.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
4.6

Usability

BigCommerce
9.5
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.2

Reliability and Availability

BigCommerce
9.1
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Performance

BigCommerce
9.1
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Support Rating

BigCommerce
8.9
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.2

Online Training

BigCommerce
9.1
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Implementation Rating

BigCommerce
8.5
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
2.7

Scalability

BigCommerce
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

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