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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BIGContacts

    Score9.6 out of 10
    N/ABigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

    $9.99

    per month per user

    SAP Commerce Cloud

    Score8.3 out of 10
    N/ASAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
    Pricing
    BIGContactsSAP Commerce Cloud
    Editions & Modules
    Business Plan
    $9.99
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    BIGContactsSAP Commerce Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BIGContactsSAP Commerce Cloud
    Considered Both Products
    ProProfs
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    10 Answers
    97%
    Would buy again
    95 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    93%
    Delivers good value for the price
    80 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    10 Answers
    95%
    Happy with the feature set
    93 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    90%
    Lived up to sales and marketing promises
    63 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    91%
    Implementation went as expected
    77 Answers
    Features
    BIGContactsSAP Commerce Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.6
    7 Ratings
    20% above category average
    SAP Commerce Cloud
    -
    Ratings
    Customer data management / contact management9.87 Ratings00 Ratings
    Workflow management9.57 Ratings00 Ratings
    Territory management9.46 Ratings00 Ratings
    Opportunity management9.47 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.57 Ratings00 Ratings
    Contract management9.67 Ratings00 Ratings
    Quote & order management9.76 Ratings00 Ratings
    Interaction tracking9.75 Ratings00 Ratings
    Channel / partner relationship management9.75 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.7
    7 Ratings
    23% above category average
    SAP Commerce Cloud
    -
    Ratings
    Case management9.86 Ratings00 Ratings
    Call center management9.56 Ratings00 Ratings
    Help desk management9.86 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.5
    6 Ratings
    21% above category average
    SAP Commerce Cloud
    -
    Ratings
    Lead management9.76 Ratings00 Ratings
    Email marketing9.36 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.9
    6 Ratings
    25% above category average
    SAP Commerce Cloud
    -
    Ratings
    Task management10.06 Ratings00 Ratings
    Billing and invoicing management9.86 Ratings00 Ratings
    Reporting9.96 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.5
    4 Ratings
    22% above category average
    SAP Commerce Cloud
    -
    Ratings
    Forecasting9.34 Ratings00 Ratings
    Pipeline visualization9.64 Ratings00 Ratings
    Customizable reports9.74 Ratings00 Ratings
    Customization
    Comparison of Customization features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.3
    4 Ratings
    20% above category average
    SAP Commerce Cloud
    -
    Ratings
    Custom fields10.04 Ratings00 Ratings
    Custom objects9.44 Ratings00 Ratings
    Scripting environment9.04 Ratings00 Ratings
    API for custom integration8.74 Ratings00 Ratings
    Security
    Comparison of Security features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.8
    3 Ratings
    15% above category average
    SAP Commerce Cloud
    -
    Ratings
    Single sign-on capability9.53 Ratings00 Ratings
    Role-based user permissions10.03 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.7
    3 Ratings
    25% above category average
    SAP Commerce Cloud
    -
    Ratings
    Social data10.03 Ratings00 Ratings
    Social engagement9.53 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.0
    3 Ratings
    18% above category average
    SAP Commerce Cloud
    -
    Ratings
    Marketing automation8.53 Ratings00 Ratings
    Compensation management9.53 Ratings00 Ratings
    Platform
    Comparison of Platform features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    9.5
    3 Ratings
    22% above category average
    SAP Commerce Cloud
    -
    Ratings
    Mobile access9.53 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    -
    Ratings
    SAP Commerce Cloud
    7.9
    112 Ratings
    1% above category average
    Product catalog & listings00 Ratings8.7107 Ratings
    Product management00 Ratings8.2107 Ratings
    Bulk product upload00 Ratings8.2104 Ratings
    Branding00 Ratings7.598 Ratings
    Mobile storefront00 Ratings7.498 Ratings
    Product variations00 Ratings8.099 Ratings
    Website integration00 Ratings8.0104 Ratings
    Visual customization00 Ratings7.8101 Ratings
    CMS00 Ratings7.2101 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    -
    Ratings
    SAP Commerce Cloud
    8.1
    102 Ratings
    6% above category average
    Abandoned cart recovery00 Ratings8.014 Ratings
    Checkout user experience00 Ratings8.2101 Ratings
    Online Payment System
    Comparison of Online Payment System features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    -
    Ratings
    SAP Commerce Cloud
    7.7
    86 Ratings
    8% below category average
    eCommerce security00 Ratings7.786 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    -
    Ratings
    SAP Commerce Cloud
    7.9
    98 Ratings
    3% above category average
    Promotions & discounts00 Ratings7.691 Ratings
    Personalized recommendations00 Ratings8.287 Ratings
    SEO00 Ratings7.986 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of BIGContacts and SAP Commerce Cloud
    Feature
    BIGContacts
    -
    Ratings
    SAP Commerce Cloud
    8.0
    102 Ratings
    1% below category average
    Multi-site management00 Ratings8.093 Ratings
    Order processing00 Ratings8.398 Ratings
    Inventory management00 Ratings7.987 Ratings
    Shipping00 Ratings8.087 Ratings
    Custom functionality00 Ratings8.195 Ratings
    Best Alternatives
    BIGContactsSAP Commerce Cloud
    Small Businesses
    Salesflare
    Score10 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BIGContactsSAP Commerce Cloud
    Likelihood to Recommend
    9.6
    (10 ratings)
    8.2
    (112 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (5 ratings)
    Usability
    9.4
    (9 ratings)
    8.1
    (46 ratings)
    Support Rating
    9.4
    (9 ratings)
    7.0
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.6
    (48 ratings)
    Product Scalability
    -
    (0 ratings)
    9.6
    (48 ratings)
    User Testimonials
    BIGContactsSAP Commerce Cloud
    Likelihood to Recommend
    ProProfs
    BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
    Read full review
    SAP
    SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
    Incentivized
    Read full review
    Pros
    ProProfs
    • easy to track the performance of email campaigns with the help of detailed reports and analytics
    • BigContacts also allows us to define custom triggers for delivering emails
    Read full review
    SAP
    • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
    • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
    Incentivized
    Read full review
    Cons
    ProProfs
    • There have been some issues with the speed of the software after the upgrade.
    • Looking up contacts could be made easier.
    Read full review
    SAP
    • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
    • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
    Incentivized
    Read full review
    Likelihood to Renew
    ProProfs
    No answers on this topic
    SAP
    SAP Commerce and Spartacus together becomes one of the omnichannel powerhouse of commerce application. It also comes with edge advantage with out of the box integrations with many SAP applications and also non-SAP applciations which gives it edge advantage over other tools. The main reason being the integration becomes easier as SAP shares the common data schema and model across all its product line and new feature releases are compatible with all the SAP product line.
    Incentivized
    Read full review
    Usability
    ProProfs
    BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
    Read full review
    SAP
    More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
    Incentivized
    Read full review
    Support Rating
    ProProfs
    . By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
    Read full review
    SAP
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    Incentivized
    Read full review
    Implementation Rating
    ProProfs
    No answers on this topic
    SAP
    Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
    Incentivized
    Read full review
    Alternatives Considered
    ProProfs
    As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
    Read full review
    SAP
    SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
    Incentivized
    Read full review
    Scalability
    ProProfs
    No answers on this topic
    SAP
    The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
    Incentivized
    Read full review
    Return on Investment
    ProProfs
    • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
    Read full review
    SAP
    • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
    • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
    • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
    • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
    • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
    • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
    Incentivized
    Read full review
    ScreenShots

    SAP Commerce Cloud Screenshots

    Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts