What users are saying about
66 Ratings
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Score 8.2 out of 100
116 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Oracle CRM On Demand ranks higher in 9 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.8

Oracle CRM On Demand

88%
Oracle CRM On Demand ranks higher in 9/9 features

Customer data management / contact management

8.6
86%
6 Ratings
9.4
94%
10 Ratings

Workflow management

7.6
76%
6 Ratings
8.9
89%
9 Ratings

Opportunity management

8.6
86%
5 Ratings
9.3
93%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
9.0
90%
7 Ratings

Interaction tracking

8.0
80%
6 Ratings
8.3
83%
9 Ratings

Territory management

N/A
0 Ratings
9.4
94%
9 Ratings

Contract management

N/A
0 Ratings
7.7
77%
9 Ratings

Quote & order management

N/A
0 Ratings
8.5
85%
9 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.3
83%
8 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
8.8

Oracle CRM On Demand

88%
Oracle CRM On Demand ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
8.9
89%
9 Ratings

Email marketing

6.6
66%
6 Ratings
8.8
88%
8 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
8.7

Oracle CRM On Demand

87%
Oracle CRM On Demand ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.3
83%
8 Ratings

Billing and invoicing management

N/A
0 Ratings
9.7
97%
8 Ratings

Reporting

N/A
0 Ratings
8.3
83%
8 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
8.4

Oracle CRM On Demand

84%
Oracle CRM On Demand ranks higher in 3/3 features

Pipeline visualization

8.0
80%
6 Ratings
8.6
86%
9 Ratings

Customizable reports

7.4
74%
6 Ratings
8.0
80%
9 Ratings

Forecasting

N/A
0 Ratings
8.7
87%
9 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
8.4

Oracle CRM On Demand

84%
Oracle CRM On Demand ranks higher in 4/4 features

Custom fields

7.3
73%
6 Ratings
8.9
89%
10 Ratings

Custom objects

N/A
0 Ratings
8.1
81%
10 Ratings

Scripting environment

N/A
0 Ratings
8.0
80%
8 Ratings

API for custom integration

N/A
0 Ratings
8.7
87%
9 Ratings

Security

8.4

Bigin by Zoho CRM

84%
9.4

Oracle CRM On Demand

94%
Oracle CRM On Demand ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
9.0
90%
8 Ratings

Role-based user permissions

8.1
81%
6 Ratings
9.9
99%
10 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
9.9

Oracle CRM On Demand

99%
Oracle CRM On Demand ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
9.8
98%
6 Ratings

Social engagement

6.8
68%
6 Ratings
9.9
99%
6 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
8.6

Oracle CRM On Demand

86%
Oracle CRM On Demand ranks higher in 2/2 features

Marketing automation

8.1
81%
5 Ratings
8.5
85%
9 Ratings

Compensation management

N/A
0 Ratings
8.8
88%
8 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
9.3

Oracle CRM On Demand

93%
Oracle CRM On Demand ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
9.3
93%
7 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
8.5

Oracle CRM On Demand

85%
Oracle CRM On Demand ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.5
85%
9 Ratings

Call center management

N/A
0 Ratings
8.7
87%
9 Ratings

Help desk management

N/A
0 Ratings
8.1
81%
9 Ratings

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 1 area: Likelihood to Recommend
  • Oracle CRM On Demand is rated higher in 1 area: Usability

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
8.2

Oracle CRM On Demand

82%
11 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
9.0

Oracle CRM On Demand

90%
1 Rating

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings

Oracle CRM On Demand

N/A
0 Ratings

Implementation Rating

Bigin by Zoho CRM

N/A
0 Ratings
10.0

Oracle CRM On Demand

100%
2 Ratings

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
Read full review

Oracle

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Read full review

Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

Oracle

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Read full review

Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Read full review

Oracle

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Oracle CRM On Demand

Starting Price

Editions & Modules

Oracle CRM On Demand editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    Oracle

    Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
    Read full review

    Support Rating

    Zoho Corporation

    Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
    Read full review

    Oracle

    No answers on this topic

    Implementation Rating

    Zoho Corporation

    No answers on this topic

    Oracle

    With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
    Read full review

    Alternatives Considered

    Zoho Corporation

    Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
    Read full review

    Oracle

    Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    Oracle

    • A single platform for tracking, reporting, and control of all data and clients records
    • Manageable outsourcing for development and support functions for the applications we need to use.
    • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
    Read full review

    Screenshots

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