Bigin by Zoho CRM vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.3 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Oracle Siebel CRM
Score 6.5 out of 10
N/A
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
Pricing
Bigin by Zoho CRMOracle Siebel CRM
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
No answers on this topic
Offerings
Pricing Offerings
Bigin by Zoho CRMOracle Siebel CRM
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMOracle Siebel CRM
Top Pros
Top Cons
Features
Bigin by Zoho CRMOracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
33 Ratings
4% above category average
Oracle Siebel CRM
8.8
19 Ratings
14% above category average
Customer data management / contact management8.730 Ratings9.018 Ratings
Workflow management8.431 Ratings9.018 Ratings
Opportunity management8.731 Ratings9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)8.029 Ratings6.013 Ratings
Contract management5.68 Ratings9.413 Ratings
Interaction tracking8.831 Ratings10.014 Ratings
Territory management00 Ratings9.014 Ratings
Quote & order management00 Ratings8.712 Ratings
Channel / partner relationship management00 Ratings9.410 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
28 Ratings
9% above category average
Oracle Siebel CRM
7.9
13 Ratings
5% above category average
Lead management9.027 Ratings8.911 Ratings
Email marketing7.625 Ratings7.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
7.4
28 Ratings
2% below category average
Oracle Siebel CRM
8.5
14 Ratings
11% above category average
Task management8.328 Ratings8.713 Ratings
Reporting6.65 Ratings8.413 Ratings
Billing and invoicing management00 Ratings8.49 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
32 Ratings
6% above category average
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Pipeline visualization8.432 Ratings7.013 Ratings
Customizable reports7.728 Ratings7.015 Ratings
Forecasting00 Ratings8.012 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.6
32 Ratings
13% above category average
Oracle Siebel CRM
9.6
17 Ratings
24% above category average
Custom fields8.632 Ratings10.017 Ratings
Custom objects00 Ratings10.017 Ratings
Scripting environment00 Ratings8.214 Ratings
API for custom integration00 Ratings10.015 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
31 Ratings
2% above category average
Oracle Siebel CRM
10.0
16 Ratings
18% above category average
Single sign-on capability8.626 Ratings10.015 Ratings
Role-based user permissions8.430 Ratings10.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.8
18 Ratings
7% below category average
Oracle Siebel CRM
6.8
9 Ratings
7% below category average
Social data6.617 Ratings6.89 Ratings
Social engagement7.017 Ratings6.89 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.2
23 Ratings
14% above category average
Oracle Siebel CRM
10.0
12 Ratings
33% above category average
Marketing automation8.223 Ratings10.012 Ratings
Compensation management00 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.9
31 Ratings
17% above category average
Oracle Siebel CRM
5.0
11 Ratings
40% below category average
Mobile access8.931 Ratings5.011 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Oracle Siebel CRM
9.1
18 Ratings
19% above category average
Case management00 Ratings8.716 Ratings
Call center management00 Ratings10.014 Ratings
Help desk management00 Ratings8.712 Ratings
Best Alternatives
Bigin by Zoho CRMOracle Siebel CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMOracle Siebel CRM
Likelihood to Recommend
9.0
(33 ratings)
8.7
(21 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
8.0
(2 ratings)
Support Rating
5.9
(7 ratings)
3.0
(2 ratings)
User Testimonials
Bigin by Zoho CRMOracle Siebel CRM
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
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Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Likelihood to Renew
Zoho
Because it is good.
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Oracle
No answers on this topic
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
Zoho
  • Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation).
  • Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications.
  • The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account.
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

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