What users are saying about
67 Ratings
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Score 8.2 out of 100
101 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 2 feature sets: CRM Reporting & Analytics, Platform
  • Oracle Siebel CRM ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security, Social CRM, Integrations with 3rd-party Software

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.9

Oracle Siebel CRM

89%
Oracle Siebel CRM ranks higher in 8/9 features

Customer data management / contact management

8.6
86%
6 Ratings
9.0
90%
17 Ratings

Workflow management

7.6
76%
6 Ratings
9.0
90%
17 Ratings

Opportunity management

8.6
86%
5 Ratings
9.0
90%
16 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
6.0
60%
13 Ratings

Interaction tracking

7.9
79%
6 Ratings
10.0
100%
13 Ratings

Territory management

N/A
0 Ratings
9.0
90%
13 Ratings

Contract management

N/A
0 Ratings
9.5
95%
13 Ratings

Quote & order management

N/A
0 Ratings
9.0
90%
12 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.5
95%
10 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
7.9

Oracle Siebel CRM

79%
Oracle Siebel CRM ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
8.9
89%
10 Ratings

Email marketing

6.6
66%
6 Ratings
7.0
70%
12 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
8.7

Oracle Siebel CRM

87%
Oracle Siebel CRM ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
9.0
90%
12 Ratings

Billing and invoicing management

N/A
0 Ratings
8.5
85%
9 Ratings

Reporting

N/A
0 Ratings
8.5
85%
12 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
7.3

Oracle Siebel CRM

73%
Bigin by Zoho CRM ranks higher in 2/3 features

Pipeline visualization

8.0
80%
6 Ratings
7.0
70%
12 Ratings

Customizable reports

7.4
74%
6 Ratings
7.0
70%
14 Ratings

Forecasting

N/A
0 Ratings
8.0
80%
11 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
9.5

Oracle Siebel CRM

95%
Oracle Siebel CRM ranks higher in 4/4 features

Custom fields

7.3
73%
6 Ratings
10.0
100%
16 Ratings

Custom objects

N/A
0 Ratings
10.0
100%
16 Ratings

Scripting environment

N/A
0 Ratings
8.2
82%
13 Ratings

API for custom integration

N/A
0 Ratings
10.0
100%
14 Ratings

Security

8.4

Bigin by Zoho CRM

84%
10.0

Oracle Siebel CRM

100%
Oracle Siebel CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
10.0
100%
14 Ratings

Role-based user permissions

8.1
81%
6 Ratings
10.0
100%
14 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
6.8

Oracle Siebel CRM

68%
Oracle Siebel CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
6.8
68%
8 Ratings

Social engagement

6.8
68%
6 Ratings
6.8
68%
8 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
10.0

Oracle Siebel CRM

100%
Oracle Siebel CRM ranks higher in 2/2 features

Marketing automation

8.1
81%
5 Ratings
10.0
100%
11 Ratings

Compensation management

N/A
0 Ratings
10.0
100%
8 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
5.0

Oracle Siebel CRM

50%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
5.0
50%
11 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
9.3

Oracle Siebel CRM

93%
Oracle Siebel CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
9.0
90%
15 Ratings

Call center management

N/A
0 Ratings
10.0
100%
13 Ratings

Help desk management

N/A
0 Ratings
9.0
90%
11 Ratings

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 2 areas: Usability, Support Rating
  • Oracle Siebel CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
9.0

Oracle Siebel CRM

90%
18 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
8.0

Oracle Siebel CRM

80%
2 Ratings

Support Rating

7.6

Bigin by Zoho CRM

76%
6 Ratings
3.0

Oracle Siebel CRM

30%
3 Ratings

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
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Oracle

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

Oracle

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Read full review

Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Read full review

Oracle

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Oracle Siebel CRM

Starting Price

Editions & Modules

Oracle Siebel CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    Oracle

    Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
    Read full review

    Support Rating

    Zoho Corporation

    Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
    Read full review

    Oracle

    We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
    Read full review

    Alternatives Considered

    Zoho Corporation

    Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
    Read full review

    Oracle

    We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    Oracle

    • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
    • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
    • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
    Read full review

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