What users are saying about
24 Ratings
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Score 8.6 out of 100
88 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
Oracle Siebel CRM
8.3
Customer data management / contact management
Bigin by Zoho CRM
10.0
Oracle Siebel CRM
9.1
Workflow management
Bigin by Zoho CRM
9.0
Oracle Siebel CRM
9.4
Opportunity management
Bigin by Zoho CRM
9.5
Oracle Siebel CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
Oracle Siebel CRM
7.5
Interaction tracking
Bigin by Zoho CRM
9.5
Oracle Siebel CRM
7.8
Territory management
Bigin by Zoho CRM
Oracle Siebel CRM
8.4
Contract management
Bigin by Zoho CRM
Oracle Siebel CRM
8.1
Quote & order management
Bigin by Zoho CRM
Oracle Siebel CRM
7.8
Channel / partner relationship management
Bigin by Zoho CRM
Oracle Siebel CRM
6.9

Marketing Automation

Bigin by Zoho CRM
9.5
Oracle Siebel CRM
7.9
Lead management
Bigin by Zoho CRM
10.0
Oracle Siebel CRM
8.8
Email marketing
Bigin by Zoho CRM
9.0
Oracle Siebel CRM
6.9

CRM Project Management

Bigin by Zoho CRM
9.5
Oracle Siebel CRM
8.0
Task management
Bigin by Zoho CRM
9.5
Oracle Siebel CRM
9.0
Billing and invoicing management
Bigin by Zoho CRM
Oracle Siebel CRM
7.6
Reporting
Bigin by Zoho CRM
Oracle Siebel CRM
7.6

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
Oracle Siebel CRM
8.3
Pipeline visualization
Bigin by Zoho CRM
9.5
Oracle Siebel CRM
8.5
Customizable reports
Bigin by Zoho CRM
10.0
Oracle Siebel CRM
7.7
Forecasting
Bigin by Zoho CRM
Oracle Siebel CRM
8.6

Customization

Bigin by Zoho CRM
9.0
Oracle Siebel CRM
8.2
Custom fields
Bigin by Zoho CRM
9.0
Oracle Siebel CRM
8.4
Custom objects
Bigin by Zoho CRM
Oracle Siebel CRM
8.4
Scripting environment
Bigin by Zoho CRM
Oracle Siebel CRM
8.2
API for custom integration
Bigin by Zoho CRM
Oracle Siebel CRM
8.0

Security

Bigin by Zoho CRM
9.8
Oracle Siebel CRM
8.2
Single sign-on capability
Bigin by Zoho CRM
9.5
Oracle Siebel CRM
8.0
Role-based user permissions
Bigin by Zoho CRM
10.0
Oracle Siebel CRM
8.4

Social CRM

Bigin by Zoho CRM
10.0
Oracle Siebel CRM
6.8
Social data
Bigin by Zoho CRM
10.0
Oracle Siebel CRM
6.8
Social engagement
Bigin by Zoho CRM
10.0
Oracle Siebel CRM
6.8

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
Oracle Siebel CRM
6.5
Marketing automation
Bigin by Zoho CRM
9.0
Oracle Siebel CRM
6.8
Compensation management
Bigin by Zoho CRM
Oracle Siebel CRM
6.2

Platform

Bigin by Zoho CRM
9.5
Oracle Siebel CRM
6.5
Mobile access
Bigin by Zoho CRM
9.5
Oracle Siebel CRM
6.5

Customer Service & Support

Bigin by Zoho CRM
Oracle Siebel CRM
9.6
Case management
Bigin by Zoho CRM
Oracle Siebel CRM
9.7
Call center management
Bigin by Zoho CRM
Oracle Siebel CRM
9.6
Help desk management
Bigin by Zoho CRM
Oracle Siebel CRM
9.6

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Screenshots

Oracle Siebel CRM

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.0
Oracle Siebel CRM
8.5

Usability

Bigin by Zoho CRM
9.5
Oracle Siebel CRM
9.0

Support Rating

Bigin by Zoho CRM
9.5
Oracle Siebel CRM
9.0

Add comparison