26 Ratings
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Score 8.8 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
Bigin by Zoho CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
Bigin by Zoho CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
Bigin by Zoho CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
Bigin by Zoho CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
Bigin by Zoho CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

Bigin by Zoho CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
Bigin by Zoho CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

Bigin by Zoho CRM
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
Bigin by Zoho CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

Bigin by Zoho CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
Bigin by Zoho CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
Bigin by Zoho CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
Bigin by Zoho CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Screenshots

Oracle Siebel Enterprise Marketing Suite (discontinued)

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

Bigin by Zoho CRM
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

Usability

Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Support Rating

Bigin by Zoho CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Add comparison