Birdeye vs. Commun.it

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Birdeye
Score 8.6 out of 10
N/A
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
$299
per month
Commun.it
Score 7.6 out of 10
N/A
Commun.it is a social media management solution built around features such as analytics, automated insights through campaigns, and influencer marketing.N/A
Pricing
BirdeyeCommun.it
Editions & Modules
Standard
$299.00
per month
Professional
$399.00
per month
Premium
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
BirdeyeCommun.it
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BirdeyeCommun.it
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Birdeye
-
Ratings
Commun.it
6.1
5 Ratings
23% below category average
Boolean keyword searches00 Ratings6.92 Ratings
Filtering out noise/spam00 Ratings7.05 Ratings
Sentiment analysis00 Ratings5.44 Ratings
Broad channel coverage00 Ratings5.04 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Birdeye
-
Ratings
Commun.it
5.6
5 Ratings
34% below category average
Content planning and scheduling00 Ratings8.84 Ratings
Audience targeting00 Ratings6.34 Ratings
Content optimization00 Ratings4.04 Ratings
Workflow management00 Ratings3.44 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Birdeye
-
Ratings
Commun.it
6.9
4 Ratings
16% below category average
Automated routing and prioritization00 Ratings7.24 Ratings
Customer interaction histories00 Ratings7.24 Ratings
Bulk actions00 Ratings6.33 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Birdeye
-
Ratings
Commun.it
5.8
5 Ratings
28% below category average
Lead generation00 Ratings4.95 Ratings
Content marketing00 Ratings9.75 Ratings
Paid media management00 Ratings2.32 Ratings
Campaigns and promotions00 Ratings6.14 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Birdeye
-
Ratings
Commun.it
7.5
5 Ratings
13% below category average
Twitter00 Ratings9.85 Ratings
Facebook00 Ratings7.04 Ratings
LinkedIn00 Ratings6.92 Ratings
Instagram00 Ratings6.13 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Birdeye
-
Ratings
Commun.it
5.6
5 Ratings
33% below category average
Campaign success analytics00 Ratings7.85 Ratings
Real-time tracking00 Ratings4.94 Ratings
Competitor analysis00 Ratings4.03 Ratings
Account management
Comparison of Account management features of Product A and Product B
Birdeye
-
Ratings
Commun.it
5.6
3 Ratings
37% below category average
Role-based user permissions & privileges00 Ratings3.83 Ratings
Mobile access00 Ratings7.32 Ratings
Best Alternatives
BirdeyeCommun.it
Small Businesses
BrightLocal
BrightLocal
Score 7.8 out of 10
Publer
Publer
Score 9.8 out of 10
Medium-sized Companies
Brand24
Brand24
Score 8.6 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Enterprises
Brandwatch
Brandwatch
Score 8.3 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdeyeCommun.it
Likelihood to Recommend
8.5
(155 ratings)
7.0
(5 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Usability
9.0
(70 ratings)
-
(0 ratings)
Support Rating
8.2
(69 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
BirdeyeCommun.it
Likelihood to Recommend
Birdeye
I think Birdeye is great for businesses that use a CRM system that is able to integrate with Birdeye so that clients are automatically pulled into Birdeye and sent review requests. I would also say this is more suited for businesses that see multiple customers and clients weekly versus businesses that maybe only have one or two clients a month. Ex: Dentist offices get great returns, but contractors/real estate agents may not be as great.
Read full review
Commun.it Inc.
For a small business or individual Commun.it could be used to quickly and efficiently grow an audience. Using the featured hashtag functionality in particular means that, instead of wading through various searches on Twitter, all the information is at your finger-tips and you can act on it accordingly. I think it would have benefits for businesses of multiple sizes however a smaller business might find the price-point prohibitive.
Read full review
Pros
Birdeye
  • Their customer service is always very helpful and ready to give you the personal attention that you require.
  • They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
  • They are constantly innovating and improving their systems with real-time feedback from their customers.
Read full review
Commun.it Inc.
  • Commun.it recommends good content to Tweet if you provide the right hashtags or topics to search.
  • Commun.it makes it really easy to thank each now Twitter follower and to reach out to influencers that you may have neglected.
Read full review
Cons
Birdeye
  • The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
  • Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
  • Birdeye could have more built-in features to create digital content from the reviews.
  • Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
Read full review
Commun.it Inc.
  • Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
  • "Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
  • On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.
Read full review
Likelihood to Renew
Birdeye
Birdeye is extremely beneficial in generating new reviews for clients and there is a direct impact on their business from these reviews.
Read full review
Commun.it Inc.
No answers on this topic
Usability
Birdeye
I think it is very easy to figure out very quickly by just playing around in the dashboard. If you have a question you can reach out to our contacts and they do a very good job of figuring out if or what is the problem and getting back to us fast.
Read full review
Commun.it Inc.
No answers on this topic
Support Rating
Birdeye
The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.
Read full review
Commun.it Inc.
No answers on this topic
Implementation Rating
Birdeye
Let Birdeye do what they do
Read full review
Commun.it Inc.
No answers on this topic
Alternatives Considered
Birdeye
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs.
Read full review
Commun.it Inc.
Tweepsmap's audience and engagement tools aren't as powerful as Commun.it's, but they're far more trustworthy. I also like their tool for detecting inactive users (followed accounts who haven't tweeted in 2 or 6 months). I would actually consider shelling out for their paid tools, which sound quite useful (for instance, location-based statistics).
Read full review
Return on Investment
Birdeye
  • My clients have experienced very large increases to overall SEO and SEM traffic after reviews began coming in, this has increased CTR and conversions through ads to generate more revenue than ever before.
  • The old-school gated review processes were wonky and required way to much time with hands-on functionality. With BirdEye the software manages almost all the work, so we can spend less time manually managing reviews.
  • Being able to provide local SEO and reputation management as a service option has increased our overall retainers while driving more growth for our clients. It's a win/win for relatively low investment.
Read full review
Commun.it Inc.
  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
Read full review
ScreenShots