What users are saying about
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Top Rated
36 Ratings
Top Rated
20 Ratings

BirdEye

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Top Rated
36 Ratings
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Score 8 out of 101
Top Rated
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Likelihood to Recommend

BirdEye

If you are looking for a better online presence with positive customer reviews, this is your product! BirdEye makes it so easy and your customers can choose to leave feedback at their convenience with a gentle reminder a day or so later. No more asking people face to face to please take the time to give you a review. Your staff is happy and your customers are happier by not being put on the spot.
Lynette Williams profile photo

SmileBack

Great for providing feedback on a ticket by ticket basis directly from our end users. We use it internally on overhead displays to let the techs see where they are compared to all of our other technicians. The area it is lacking is getting direct feedback from client executives or decision-makers.
No photo available

Pros

BirdEye

  • Reputation Management has never been better. By providing Gated Reviews, businesses can help catch bad customer experiences before the reviews hit the internet, giving the company a chance to fix any problems and win customers for life.
  • Easy-to-Integrate code displays your reviews on your website, and the schema markup helps those reviews to pass stars into Google. Win Win for SEO and SEM.
  • Citation management is an included piece of the pie, which also helps local businesses to make sure local clients can find them and see their reviews easily
Aaron Metzger profile photo

SmileBack

  • Charts and graphs that make it easy for us to share our results internally and also externally when meeting with clients and potential clients.
  • SmileBack provides a fun set of metrics that our techs can be proud of -- by measuring customer satisfaction and seeing these surveys (especially those with comments) - it really provides them with satisfaction of a job well done!
  • SmileBack makes it easy to search and filter by the client or by tech (agent) or date range.
No photo available

Cons

BirdEye

  • The Only Thing I can think of is the ability to easily determine whether or not a review was done through the platform or if the customer went direct to the Review Site. You do have to jump through hoops for this.
  • They could provide re-sellers more knowledge regarding strategies that seem to work better with different industries. What review source works best for Dental vs Restaurants? What tools are their direct clients using to get the reviews? IPads? Sign in Widget? What process gets the most reviews by Industry would be some great inside information.
  • If they could provide knowledge regarding the day and time people are more likely to respond to reviews by industry.
  • Easier step by step instructions for me to give my clients so they can upload phone numbers and emails. Currently they have a template, but if you change anything on the template, the entire process gets screwed up, so it takes some time before you learn what not to do.
Lynn Holloway-Mylton profile photo

SmileBack

  • Honestly, I can't find any room for improvement with SmileBack at this time. For what it is designed to do, it is simple, fast and convenient. Just what we were looking for so our customers can drop us a note and get back to making great beer!
Sarah Bergeron profile photo

Usability

BirdEye

BirdEye 9.1
Based on 1 answer
The product is outstanding
Lynette Williams profile photo

SmileBack

No score
No answers yet
No answers on this topic

Support

BirdEye

BirdEye 9.1
Based on 1 answer
Every question was answered quickly
Lynette Williams profile photo

SmileBack

SmileBack 8.9
Based on 6 answers
I can imagine that the support would be wonderful. We have never had any problems with SmileBack, so we haven't had to utilize the support features. However, every other aspect of the software is so well done that I am positive that the support will also be wonderful and helpful.
Alice Klink profile photo

Alternatives Considered

BirdEye

BirdEye was much easier to use and garnered much better and noticeable results. In addition, it was much less expensive as well. The customer service is excellent and they made sure we understood what we needed to do to our profile to be a success.
Kale Beyer profile photo

SmileBack

SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.
Alice Klink profile photo

Return on Investment

BirdEye

  • As marketers, we all know the value of a positive testimonial. People are very quick to leave negative comments regarding just about any situation. It's nice to have a forum that highlights many of the good things going on in a company.
  • Birdeye is also a positive tool in helping us maintain a high response rate to all quotes made, whether they be positive or negative. We address all quotes as part of our business practice, and the software makes it easy for us to do this in a timely and professional manner.
  • Overall, I feel the rates for Birdeye are a bit expensive. Since I have a number of facilities, it would be helpful for renewal purposes if they could have more discounts for multi-facility organizations.
Dawn Harsch profile photo

SmileBack

  • We send our clients executive summaries monthly - being able to show not just their KPIs but also the health of surveys to the main contact the reason they hired us and the CSAT scores/comments, it is nearly instant ROI each and every single month. Well worth it.
Ashley Wiedeman profile photo

Pricing Details

BirdEye

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmileBack

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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