What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
15 Ratings

BirdEye

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

SmileBack

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

BirdEye

Great for brick and mortar or online-only businesses alike. Build your SEO by piling on the reviews from all your happy customers, and quickly address issues from unhappy customers. We have found that surveying customers through Birdeye has helped us to discover issues we needed to fix in our business processes, and also diffused unhappy customers before they flamed us online. That is GOLD.If your business already has more than 1,000 online reviews, you might not need this tool.
Tim Berman profile photo

SmileBack

SmileBack is well suited to gather customer feedback at the end of a process or project. Whether it's the final step before closing out a project, at the end of various stages or once a ticket is solved, it allows internal teams to find out what they did well, if a customer felt neutral about the service provided, or if there is room for improvement. In any data-driven company, SmileBack is a key tool to leverage for reporting and department KPIs.
Sarah Bergeron profile photo

Pros

BirdEye

  • Reputation Management has never been better. By providing Gated Reviews, businesses can help catch bad customer experiences before the reviews hit the internet, giving the company a chance to fix any problems and win customers for life.
  • Easy-to-Integrate code displays your reviews on your website, and the schema markup helps those reviews to pass stars into Google. Win Win for SEO and SEM.
  • Citation management is an included piece of the pie, which also helps local businesses to make sure local clients can find them and see their reviews easily
Aaron Metzger profile photo

SmileBack

  • The simplicity of the feedback mechanism increases the chance of our clients leaving it, which gives us more chance to improve the service we provide.
  • The integration with ConnectWise links it all together so we can see the full record, the feedback, and any actions taken after it was recieved.
David Garwood profile photo

Cons

BirdEye

  • The Only Thing I can think of is the ability to easily determine whether or not a review was done through the platform or if the customer went direct to the Review Site. You do have to jump through hoops for this.
  • They could provide re-sellers more knowledge regarding strategies that seem to work better with different industries. What review source works best for Dental vs Restaurants? What tools are their direct clients using to get the reviews? IPads? Sign in Widget? What process gets the most reviews by Industry would be some great inside information.
  • If they could provide knowledge regarding the day and time people are more likely to respond to reviews by industry.
  • Easier step by step instructions for me to give my clients so they can upload phone numbers and emails. Currently they have a template, but if you change anything on the template, the entire process gets screwed up, so it takes some time before you learn what not to do.
Lynn Holloway-Mylton profile photo

SmileBack

  • Nothing I can think of
Gavin Stone profile photo

Usability

BirdEye

BirdEye 9.1
Based on 1 answer
The product is outstanding
Lynette Williams profile photo

SmileBack

No score
No answers yet
No answers on this topic

Support

BirdEye

BirdEye 9.1
Based on 1 answer
Every question was answered quickly
Lynette Williams profile photo

SmileBack

No score
No answers yet
No answers on this topic

Alternatives Considered

BirdEye

We did look at another, I can't remember the name off-hand but it just couldn't compare to what BirdEye is offering.
Ronnie Gerard profile photo

SmileBack

I reviewed two other tools and quickly chose this based solely on the the ease of implementation, end user interface, and the management portal.
No photo available

Return on Investment

BirdEye

  • BirdEye has taken us from a 2.5 rating to a 4.9!
  • Easy website to manage all of your online reviews!
Jeremy Medinac profile photo

SmileBack

  • We have only been using it a few months now and have not had any tangible ROI to date.
No photo available

Pricing Details

BirdEye

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmileBack

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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