What users are saying about
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62 Ratings
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Top Rated
551 Ratings

Bitrix24

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62 Ratings
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Score 7.8 out of 100

Box

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Top Rated
551 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Box

Box is well suited for syncing any type of files stored on your computer. It is good for creating backups for your data which can be accessed anywhere. The software has apps for the pc and mobile phones which lets you access files on the go. The only issue is that there is a file size limitation and the software won't let you sync your files from the computer if they exceed a size set by the software.
Saransh Dikshit | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Box
Task Management
Bitrix24
7.9
Box
Gantt Charts
Bitrix24
7.5
Box
Scheduling
Bitrix24
7.3
Box
Workflow Automation
Bitrix24
7.7
Box
Mobile Access
Bitrix24
6.9
Box
Search
Bitrix24
7.3
Box
Visual planning tools
Bitrix24
7.7
Box

Communication

Bitrix24
7.6
Box
Chat
Bitrix24
7.6
Box
Notifications
Bitrix24
7.6
Box
Discussions
Bitrix24
7.9
Box
Surveys
Bitrix24
8.3
Box
Internal knowledgebase
Bitrix24
7.5
Box
Integrates with GoToMeeting
Bitrix24
7.1
Box
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Box
Integrates with Outlook
Bitrix24
7.4
Box

File Sharing & Management

Bitrix24
7.6
Box
Versioning
Bitrix24
7.5
Box
Video files
Bitrix24
7.1
Box
Audio files
Bitrix24
7.5
Box
Document collaboration
Bitrix24
7.9
Box
Access control
Bitrix24
7.6
Box
Advanced security features
Bitrix24
7.3
Box
Integrates with Google Drive
Bitrix24
7.9
Box
Device sync
Bitrix24
8.0
Box

Enterprise Content Management

Bitrix24
Box
6.8
File sync, storage & archiving
Bitrix24
Box
6.4
Document management
Bitrix24
Box
8.2
Records management
Bitrix24
Box
8.2
Content search & retrieval
Bitrix24
Box
6.4
Enterprise content collaboration
Bitrix24
Box
4.5
Security, risk management & information governance
Bitrix24
Box
7.3
Integration
Bitrix24
Box
6.4

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Box

  • Helps to sync all the contents in cloud along with that of the Box installed. It integrates with file explorer on that of windows or macOS
  • Sharing of files is very seamless and easy task especially when there are multiple people involved in the organization or project to work.
  • This has a great feature of controlling the access of the files as well as folders and set appropriate privileges while sharing or collaborating with others.
  • Can be shared via link or email and can be managed when it comes to collaboration.
  • It has a great security feature enabled which has AES 256 bit encryption and also has the scope for full end to end encryption. This also has a 2 factor authentication enabled for additional security.
Anonymous | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Box

  • No ability to properly share (with write access) to external collaborators. This is a real show-stopper.
  • No good integration with users' own file system.
  • Difficult to deploy on a smaller scale, so one has to rely on organization-wide SSO, adding additional bureaucracy.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

Box

Box 8.0
Based on 12 answers
I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
Sam Montoya, CSM | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Box

Box 9.2
Based on 18 answers
Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
Tyler Grudowski | TrustRadius Reviewer

Reliability and Availability

Bitrix24

No score
No answers yet
No answers on this topic

Box

Box 10.0
Based on 10 answers
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
Anonymous | TrustRadius Reviewer

Performance

Bitrix24

No score
No answers yet
No answers on this topic

Box

Box 9.1
Based on 24 answers
The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly.The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
burt smith | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Box

Box 8.1
Based on 61 answers
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
Anonymous | TrustRadius Reviewer

In-Person Training

Bitrix24

No score
No answers yet
No answers on this topic

Box

Box 10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.
Anonymous | TrustRadius Reviewer

Online Training

Bitrix24

No score
No answers yet
No answers on this topic

Box

Box 10.0
Based on 3 answers
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

Box

Box 10.0
Based on 12 answers
Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Box

Both of these services are fine but they both seem to either be missing features or are much slower to do what needs to be done. Price might be the biggest difference since Google Drive is free but paying for Box is still worth it.
Brett Schenker | TrustRadius Reviewer

Scalability

Bitrix24

No score
No answers yet
No answers on this topic

Box

Box 10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.
Anonymous | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Box

  • Collaboration online through Box has required fewer in-person meetings to discuss project progress.
  • The most up-to-date information on each project and file can be reliably found in one location. Collaborators can easily view the most current progress and pick up where others have left off.
  • Project supervisors can be as involved as they need to be. Overseeing the progress of a project is easier than ever.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Box

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Box Editions & Modules

    Edition
    Starter$5.001
    Business Plus$25.001
    Business$15.001
    Enterprise$35.001
    1. per month
    Additional Pricing Details
    Box is available as an annual subscription. Many customers opt for either our Digital Workplace or Digital Business suite, which includes the baseline software plat (Box Enterprise) plus multiple additional features including Box Shield for data loss prevention and threat detection, Box Governance for retention management and legal holds, Box Relay for no-code workflow, and Premier Services. Customers are eligible for discounting beyond volume list prices, depending on a number of conditions.

    Rating Summary

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