What users are saying about
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
707 Ratings
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Box

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
707 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Project Management

    8.1

    Bitrix24

    81%

    Box

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 7/7 features

    Task Management

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    15 Ratings
    N/A
    0 Ratings

    Scheduling

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.5
    85%
    16 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Search

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.5
    85%
    17 Ratings
    N/A
    0 Ratings

    Communication

    8.2

    Bitrix24

    82%

    Box

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Chat

    8.5
    85%
    19 Ratings
    N/A
    0 Ratings

    Notifications

    8.0
    80%
    19 Ratings
    N/A
    0 Ratings

    Discussions

    8.4
    84%
    18 Ratings
    N/A
    0 Ratings

    Surveys

    8.9
    89%
    13 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.7
    77%
    11 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.1

    Bitrix24

    81%

    Box

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Versioning

    8.0
    80%
    16 Ratings
    N/A
    0 Ratings

    Video files

    8.0
    80%
    14 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    13 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    20 Ratings
    N/A
    0 Ratings

    Access control

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.5
    85%
    15 Ratings
    N/A
    0 Ratings

    Device sync

    8.5
    85%
    16 Ratings
    N/A
    0 Ratings

    Enterprise Content Management

    Bitrix24

    Feature Set Not Supported
    N/A
    8.9

    Box

    89%
    Box ranks higher in 13/13 features

    Content capture & imaging

    N/A
    0 Ratings
    9.2
    92%
    30 Ratings

    File sync, storage & archiving

    N/A
    0 Ratings
    9.4
    94%
    32 Ratings

    Document management

    N/A
    0 Ratings
    9.3
    93%
    29 Ratings

    Records management

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Content search & retrieval

    N/A
    0 Ratings
    9.2
    92%
    31 Ratings

    Enterprise content collaboration

    N/A
    0 Ratings
    9.2
    92%
    31 Ratings

    Content publishing & creation

    N/A
    0 Ratings
    8.3
    83%
    16 Ratings

    Security, risk management & information governance

    N/A
    0 Ratings
    9.3
    93%
    32 Ratings

    Contract lifecycle management

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Automated workflows

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Artificial intelligence

    N/A
    0 Ratings
    7.6
    76%
    13 Ratings

    Mobile support

    N/A
    0 Ratings
    9.1
    91%
    32 Ratings

    Integration

    N/A
    0 Ratings
    9.4
    94%
    31 Ratings

    Attribute Ratings

    • Box is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.2

    Bitrix24

    82%
    20 Ratings
    8.5

    Box

    85%
    163 Ratings

    Likelihood to Renew

    Bitrix24

    N/A
    0 Ratings
    8.0

    Box

    80%
    12 Ratings

    Usability

    8.2

    Bitrix24

    82%
    7 Ratings
    9.0

    Box

    90%
    18 Ratings

    Availability

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    10 Ratings

    Performance

    Bitrix24

    N/A
    0 Ratings
    9.1

    Box

    91%
    24 Ratings

    Support Rating

    8.2

    Bitrix24

    82%
    7 Ratings
    8.4

    Box

    84%
    57 Ratings

    In-Person Training

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    1 Rating

    Online Training

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    3 Ratings

    Implementation Rating

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    12 Ratings

    Configurability

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    1 Rating

    Ease of integration

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    1 Rating

    Product Scalability

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    1 Rating

    Vendor post-sale

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    1 Rating

    Vendor pre-sale

    Bitrix24

    N/A
    0 Ratings
    10.0

    Box

    100%
    1 Rating

    Likelihood to Recommend

    Bitrix24

    One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time. If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
    Read full review

    Box

    Very likely to use it. It gives you the comfort that all the files are being stored in [the] same places from different team members. It is easy to organize in folders and also very useful by adding time stamps. [With] an easy setup u can have and box extension installed on your laptop and use it directly. So you can sync files easily.
    Read full review

    Pros

    Bitrix24

    • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
    • The ability to write letters directly from the system with the help of a binding for working mail.
    • The presence of an application for Android. This helps to get access anywhere.
    Read full review

    Box

    • File security - Box makes file storage, sharing[,] and collaboration very [secure]. Its modular features such as encryption, data privacy[,] etc make Box one of the best cloud file storage programs when it comes to adhering to file security protocols.
    • Electronic signature provisions, which [make] it easier to append signatures to critical business documents.
    • Integrations with [day-to-day] applications, which helps us ensure content consistency across different applications we use.
    Read full review

    Cons

    Bitrix24

    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Read full review

    Box

    • The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
    • Sometimes there are some syncing issues in the background.
    • The product has very limited functionality in some areas which could be a bit frustrating at times.
    Read full review

    Pricing Details

    Bitrix24

    Starting Price

    $49 per month 5 Users

    Editions & Modules

    Bitrix24 editions and modules pricing
    EditionModules
    BASIC$49.001
    STANDARD$99.002
    PROFESSIONAL$199.003
    Enterprise$399.004
    Enterprise 250$399.005
    Enterprise 500$639.006
    Enterprise 1000$799.007

    Footnotes

    1. per month 5 Users
    2. per month 50 Users
    3. per month 100 Users
    4. per month 250 Users
    5. per month 250 Users
    6. per month 500 Users
    7. per month 1000 Users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Price per month when paying for 1 year.

    Box

    Starting Price

    $7 per month per user (minimum of 3 users)

    Editions & Modules

    Box editions and modules pricing
    EditionModules
    Starter$60.001
    Business Plus$300.002
    Business$180.003
    Enterprise$4204

    Footnotes

    1. per year per user (minimum of 3 users)
    2. per year per user (minimum of 3 users)
    3. per year per user (minimum of 3 users)
    4. per year per user (minimum of 3 users)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Box is available as an annual subscription. Many customers opt for either the Digital Workplace or Digital Business suite, which includes the baseline software plat (Box Enterprise) plus multiple additional features including Box Shield for data loss prevention and threat detection, Box Governance for retention management and legal holds, Box Relay for no-code workflow, and Premier Services. Customers are eligible for discounting beyond volume list prices, depending on a number of conditions.

    Likelihood to Renew

    Bitrix24

    No answers on this topic

    Box

    I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
    Read full review

    Usability

    Bitrix24

    This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
    Read full review

    Box

    Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
    Read full review

    Reliability and Availability

    Bitrix24

    No answers on this topic

    Box

    Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
    Read full review

    Performance

    Bitrix24

    No answers on this topic

    Box

    The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly. The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
    Read full review

    Support Rating

    Bitrix24

    It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
    Read full review

    Box

    I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
    Read full review

    In-Person Training

    Bitrix24

    No answers on this topic

    Box

    The in person training was done in house and I helped with the training, people seem to respond well.
    Read full review

    Online Training

    Bitrix24

    No answers on this topic

    Box

    The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
    Read full review

    Implementation Rating

    Bitrix24

    No answers on this topic

    Box

    Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
    Read full review

    Alternatives Considered

    Bitrix24

    We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
    Read full review

    Box

    Most of these cloud storage platforms have a simple interface and provide a feature of drag and drop to easily upload a file to the online drive with little or no expert knowledge. However, Box goes a step further to store data across redundant servers so that even if one of the data centers collapses, our data is still managed by the other data centers, and it's entirely impossible to lose data.
    Read full review

    Scalability

    Bitrix24

    No answers on this topic

    Box

    It's great, as we put more files on there it's done very well.
    Read full review

    Return on Investment

    Bitrix24

    • It definitely has a positive impact as it helps with collaboration and improves data health.
    • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
    • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
    Read full review

    Box

    • Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
    • Box reduces the risk of sharing a sensitive document to the wrong person via email.
    • Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.
    Read full review

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