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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bitrix24

    Score6.7 out of 10
    N/ABitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

    $61

    per month up to 5 users

    Mattermost

    Score8.7 out of 10
    Enterprise companies (1,001+ employees)
    Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

    $0

    per month per user

    Pricing
    Bitrix24Mattermost
    Editions & Modules
    Basic
    $61
    per month up to 5 users
    Standard
    $124
    per month up to 50 users
    Professional
    $249
    per month up to 100 users
    Enterprise 250
    $399.00
    per month 250 Users
    Enterprise
    $499
    per month up to 250 Users
    Enterprise 500
    $639.00
    per month 500 Users
    Enterprise 1000
    $799.00
    per month 1000 Users
    Free Self-Hosted
    $0
    per month per user
    Professional
    $10
    per month per user
    Enterprise
    Contact Us
    per month per user
    Offerings
    Pricing Offerings
    Bitrix24Mattermost
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsPrice per month when paying for 1 year.—
    More Pricing Information
    Community Pulse
    Bitrix24Mattermost
    Considered Both Products
    Bitrix24
    No answer on this topic
    Mattermost
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    10 Answers
    94%
    Would buy again
    46 Answers
    Delivers good value for the price
    83%
    Delivers good value for the price
    10 Answers
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    83%
    Happy with the feature set
    10 Answers
    98%
    Happy with the feature set
    48 Answers
    Lived up to sales and marketing promises
    82%
    Lived up to sales and marketing promises
    9 Answers
    100%
    Lived up to sales and marketing promises
    21 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    10 Answers
    100%
    Implementation went as expected
    34 Answers
    Features
    Bitrix24Mattermost
    Project Management
    Comparison of Project Management features of Bitrix24 and Mattermost
    Feature
    Bitrix24
    8.8
    24 Ratings
    13% above category average
    Mattermost
    8.4
    49 Ratings
    9% above category average
    Task Management8.024 Ratings8.637 Ratings
    Gantt Charts8.118 Ratings7.59 Ratings
    Scheduling9.921 Ratings7.69 Ratings
    Workflow Automation8.921 Ratings8.929 Ratings
    Mobile Access9.823 Ratings8.745 Ratings
    Search8.221 Ratings8.824 Ratings
    Visual planning tools9.022 Ratings8.511 Ratings
    Communication
    Comparison of Communication features of Bitrix24 and Mattermost
    Feature
    Bitrix24
    8.5
    24 Ratings
    7% above category average
    Mattermost
    8.4
    52 Ratings
    6% above category average
    Chat9.023 Ratings8.752 Ratings
    Notifications9.924 Ratings8.352 Ratings
    Discussions8.023 Ratings8.749 Ratings
    Surveys7.917 Ratings9.032 Ratings
    Internal knowledgebase8.121 Ratings9.335 Ratings
    Integrates with GoToMeeting8.38 Ratings7.78 Ratings
    Integrates with Gmail and Google Hangouts9.012 Ratings8.012 Ratings
    Integrates with Outlook8.011 Ratings7.58 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Bitrix24 and Mattermost
    Feature
    Bitrix24
    8.5
    25 Ratings
    6% above category average
    Mattermost
    8.9
    28 Ratings
    10% above category average
    Versioning8.021 Ratings7.911 Ratings
    Video files8.018 Ratings9.322 Ratings
    Audio files8.417 Ratings9.322 Ratings
    Document collaboration8.025 Ratings7.918 Ratings
    Access control9.823 Ratings9.922 Ratings
    Advanced security features8.921 Ratings9.019 Ratings
    Integrates with Google Drive7.016 Ratings8.212 Ratings
    Device sync9.821 Ratings10.016 Ratings
    Best Alternatives
    Bitrix24Mattermost
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Bitrix24Mattermost
    Likelihood to Recommend
    8.9
    (25 ratings)
    8.6
    (54 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.9
    (10 ratings)
    Usability
    8.0
    (12 ratings)
    7.2
    (8 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (9 ratings)
    8.0
    (9 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.6
    (39 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Bitrix24Mattermost
    Likelihood to Recommend
    Bitrix24
    Bitrix24 is a unified platform with all features in one place. It has a smooth deployment and implementation process. The software boosts teams' productivity and ensures flawless collaboration. Pricing of the software is incredibly affordable. It is highly customizable and a scalable CRM solution.
    Read full review
    Mattermost
    I used Mattermost on a full remote company and it perfectly suited our collaboration and communication culture. The company dealt with privileged and personal information of a huge data base of users, so it was a significant advantage for our need to comply with industry regulations.
    Incentivized
    Read full review
    Pros
    Bitrix24
    • Real-Time Collaboration: Bitrix24 facilitates instant communication through features like instant messaging, group chats, and video conferencing. This enables teams to connect and share information in real time, promoting effective collaboration and timely decision-making.
    • Task Management: Bitrix24 offers comprehensive task management capabilities, allowing teams to assign tasks, establish deadlines, and monitor progress. This ensures that team members are aligned, promoting organization and focus on project objectives.
    • Social Intranet: Bitrix24 provides a social intranet platform that serves as a centralized space for employees to interact, exchange updates, and collaborate on projects. This fosters a collaborative environment, promotes knowledge sharing, and enhances teamwork across the organization.
    Read full review
    Mattermost
    • Easy intergration to our main CRM (Monday.com)
    • I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
    • The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.
    Incentivized
    Read full review
    Cons
    Bitrix24
    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Incentivized
    Read full review
    Mattermost
    • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
    • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
    Incentivized
    Read full review
    Likelihood to Renew
    Bitrix24
    It has become the central nervous system of the business and has constantly proven to be of value. We are not just renewing but might even upgrade to advanced Bitrix24 plans and will be adding more user licenses in the next 3 months. Bitrix24 has a sharper learning curve initially. However once it is surpassed, it opens doors to a range of creative deployment strategies
    Incentivized
    Read full review
    Mattermost
    Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
    Incentivized
    Read full review
    Usability
    Bitrix24
    It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
    Incentivized
    Read full review
    Mattermost
    Since it helps track all the things at one place and the bots can be made which helps to automate many tasks. We use it in our security incident tracking in which there are pre defined tasks like adding people, creating groups, launching bots. All these things make the work easier and oraganized
    Incentivized
    Read full review
    Reliability and Availability
    Bitrix24
    I can't recall any instance of unplanned outages over the past 1 year of use. Likewise for application errors. However note that, advanced users will have a learning curve
    Incentivized
    Read full review
    Mattermost
    No answers on this topic
    Performance
    Bitrix24
    Technical performance is 10/10 so far. Cannot comment about integrations since we currently haven't tested those
    Incentivized
    Read full review
    Mattermost
    No answers on this topic
    Support Rating
    Bitrix24
    The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
    Read full review
    Mattermost
    We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
    Incentivized
    Read full review
    Online Training
    Bitrix24
    Overall the training was very comprehensive. The trainer did provider necessary additional reading materials as well. However the general approach at Bitrix24 is to divert users to self-help documentation and videos. It is recommended that atleast 1-2 personnel in the organization be "Bitrix24 experts" so that lower phases of training requirements are covered internally itself. Also the best part about Bitrix24 is that not all users need to go very deep while using it. We have multiple counsellors who started using it on day 2 without any major hiccups
    Incentivized
    Read full review
    Mattermost
    No answers on this topic
    Implementation Rating
    Bitrix24
    No answers on this topic
    Mattermost
    This went as expected. No surprises or major hurdles.
    Incentivized
    Read full review
    Alternatives Considered
    Bitrix24
    The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
    Incentivized
    Read full review
    Mattermost
    I feel slack is a bit more difficult to use overall than Mattermost. Mattermost makes the tasks of communicating across departments and team members easier, as well as giving the ability to share information via hyper links, attachments, and other forms of communication among every body here. Also, easier user interface
    Incentivized
    Read full review
    Scalability
    Bitrix24
    The scalability and reliability is almost 9.5/10 to be honest. We istarted with Bitrix24 for just 2 functions and now have expanded its usage to 2 more. In terms of users, every full-time employee (FTE) now uses Bitrix24 without fail. We are also working on giving limited/partial access to external service providers
    Incentivized
    Read full review
    Mattermost
    No answers on this topic
    Return on Investment
    Bitrix24
    • Bitrix24 simplifies our collaboration needs thereby making teamwork easy.
    • By supporting remote work, Bitrix24 enables our business to maintain a functional hybrid team, which saves us money.
    • It ensures smooth project management and progress tracking, besides offering amazing communication features, making it a must-have and a worthy tool.
    Read full review
    Mattermost
    • Improved Communication Efficiency by consolidating all the variety of messaging apps etc
    • real-time communication and collaboration has improved the orgs ability to address issues and implement changes rapidly.
    • Accelerated decision-making processes, reducing the time required for team approvals and discussions which used to be in back and forth emails.
    Incentivized
    Read full review
    ScreenShots

    Bitrix24 Screenshots

    Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Product screenshot

    Mattermost Screenshots

    Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.