What users are saying about
95 Ratings
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64 Ratings
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Mattermost

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64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

  • Mattermost ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.2

Bitrix24

82%
8.6

Mattermost

86%
Mattermost ranks higher in 5/7 features

Task Management

8.4
84%
19 Ratings
8.4
84%
21 Ratings

Gantt Charts

7.9
79%
15 Ratings
8.2
82%
13 Ratings

Scheduling

8.2
82%
16 Ratings
8.6
86%
14 Ratings

Workflow Automation

8.5
85%
16 Ratings
8.3
83%
15 Ratings

Mobile Access

7.9
79%
19 Ratings
9.0
90%
32 Ratings

Search

7.6
76%
17 Ratings
9.0
90%
31 Ratings

Visual planning tools

8.6
86%
17 Ratings
8.4
84%
15 Ratings

Communication

8.2

Bitrix24

82%
8.3

Mattermost

83%
Mattermost ranks higher in 5/8 features

Chat

8.6
86%
19 Ratings
9.4
94%
34 Ratings

Notifications

8.1
81%
19 Ratings
8.5
85%
34 Ratings

Discussions

8.5
85%
18 Ratings
9.2
92%
32 Ratings

Surveys

8.9
89%
13 Ratings
8.2
82%
18 Ratings

Internal knowledgebase

7.9
79%
16 Ratings
8.6
86%
19 Ratings

Integrates with GoToMeeting

7.9
79%
8 Ratings
7.3
73%
11 Ratings

Integrates with Gmail and Google Hangouts

7.7
77%
11 Ratings
7.9
79%
17 Ratings

Integrates with Outlook

8.2
82%
10 Ratings
7.3
73%
10 Ratings

File Sharing & Management

8.1

Bitrix24

81%
8.3

Mattermost

83%
Mattermost ranks higher in 6/8 features

Versioning

8.0
80%
16 Ratings
8.4
84%
18 Ratings

Video files

8.1
81%
14 Ratings
8.1
81%
27 Ratings

Audio files

7.7
77%
13 Ratings
8.3
83%
28 Ratings

Document collaboration

8.6
86%
20 Ratings
8.3
83%
25 Ratings

Access control

8.0
80%
18 Ratings
8.2
82%
27 Ratings

Advanced security features

7.7
77%
16 Ratings
8.1
81%
22 Ratings

Integrates with Google Drive

8.6
86%
15 Ratings
8.6
86%
17 Ratings

Device sync

8.6
86%
16 Ratings
8.3
83%
21 Ratings

Attribute Ratings

  • Bitrix24 is rated higher in 2 areas: Usability, Support Rating
  • Mattermost is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Bitrix24

82%
20 Ratings
9.0

Mattermost

90%
36 Ratings

Likelihood to Renew

Bitrix24

N/A
0 Ratings
10.0

Mattermost

100%
2 Ratings

Usability

8.2

Bitrix24

82%
7 Ratings
5.0

Mattermost

50%
4 Ratings

Support Rating

8.2

Bitrix24

82%
7 Ratings
7.2

Mattermost

72%
15 Ratings

Ease of integration

Bitrix24

N/A
0 Ratings
8.9

Mattermost

89%
16 Ratings

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time. If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Read full review

Mattermost

Overall, Mattermost is a great option for teams looking for an enterprise-grade solution. It's easy to set up and use, has plenty of integrations, and offers advanced security features. While it may not be the right choice for everyone, there are certainly some compelling reasons why you might want to give this project management tool a try.
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Pros

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Read full review

Mattermost

  • Project Management- Its very easy to manage different projects with different teams as the tool is very user-friendly and comes with a lot of features which serves the purpose.
  • Channel Communication- This is a very helpful feature that lets you create multiple channels for specific purposes and makes communication across the teams fast & efficient. You can also make the channel private or public.
  • User management- Its user management and directory integration feature is really ahead of other tools like slack.
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Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
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Mattermost

  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
Read full review

Pricing Details

Bitrix24

Starting Price

$49 per month 5 Users

Editions & Modules

Bitrix24 editions and modules pricing
EditionModules
BASIC$49.001
STANDARD$99.002
PROFESSIONAL$199.003
Enterprise$399.004
Enterprise 250$399.005
Enterprise 500$639.006
Enterprise 1000$799.007

Footnotes

  1. per month 5 Users
  2. per month 50 Users
  3. per month 100 Users
  4. per month 250 Users
  5. per month 250 Users
  6. per month 500 Users
  7. per month 1000 Users

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Price per month when paying for 1 year.

Mattermost

Starting Price

$0 per month per user

Editions & Modules

Mattermost editions and modules pricing
EditionModules
Starter01
Professional$102
EnterpriseContact Us3

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Info

Likelihood to Renew

Bitrix24

No answers on this topic

Mattermost

Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
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Usability

Bitrix24

This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
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Mattermost

It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
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Support Rating

Bitrix24

It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
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Mattermost

We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
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Alternatives Considered

Bitrix24

We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
Read full review

Mattermost

Mattermost is possibly the opportunities of cloud against any of the workplace communication software, especially for developers. DevOps integrations make it easier for users to use it with multiple tools like Github, Zendesk, and Zoom. The peer community support is well enough to help you if you face any issues while running the open-source software in production.
Read full review

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
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Mattermost

  • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
  • It has reduced email flow as well, which requires less management by Mail Administrators
  • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
Read full review

Screenshots

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