BlackBerry UEM vs. JumpTrack vs. Scalefusion

BlackBerry UEM is well-suited if you are looking for an all-in-one mobile security management platform. From the initial rollout and install of the software onto a device, to the deactivation and removal off the network, it works well and is easy to maintain. The one area where it could still use improvement is working with iOS devices, due to the non-native app functionality.

Incentivized

Because of its overall ease of use, new drivers hardly need any training. This product makes a seamless entry into the digital delivery world. With handheld devices and immediate tracking, small businesses can join the big boys like FedEx and UPS. It also saves paper and storage space as it sends signed copies back to our point of sale system for immediate viewing or sending for proof of delivery. I love it.

Incentivized

I mostly used it for content management and it is very useful

• Separates your mobile device into a personal and work environments
• It does not allow corporate data to be accessed by social media or other 3rd party apps like Facebook and WhatsApp unless specified.
• It allows a company to securely expand the services offered within its network to mobile devices.

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• Provides historical data for staff to ensure customer receives proper service
• Allows the drivers to sort their route and essentially have a map to each location
• Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPlus

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• Working on cloud. No physical device needed.
• Supports big number of devices.

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• Licensing costs could be streamlined and easier to manage
• Functionality could be improved with iOS devices

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• Route optimization is not always available or working.
• Customer addresses are not always found in google maps.
• Does not have the ability to reopen a signed invoice.
• Does not have the ability to "redeliver" if items are missing.
• Route optimization often needs (every day) human input to make it right.
• Route tracking does not update often enough to show accurate driving route. Will show straight line from one point to another if it misses some time between gps points.

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• Deploying applications sometimes stuck and get time.

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If given a choice, I would like to access office emails directly using Microsoft Exchange. Entering login passwords every five minutes seems painful and syncing of emails is not done in real time.

We would be lost without it! I would never get rid of the efficiency it has created for our company

Incentivized

We need this type of software, Scalefusion although clunky, it does function. And their prices are good compared to the competition. Note I have not tried the competitions software, just looked at their prices.

Overall it's pretty simple but there are bugs, and they are glaring. losing data and functionality midway through the day is a major detriment. The map/navigation function is effectively useless. Piece counts should be shown on the 'in transit' list instead of having to click all the way through to the individual invoices to see how many pieces you have

Incentivized

Installation is easy. There is a steep learning curve of what the software can and cannot do. It is also quite comprehensive, so the is much to absorb. The user interface is not intuitive, many setting are buried very deep.

If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.

Incentivized

I have never contacted customer support. Your question clearly states " If you have never contacted support for this product, please skip this question. "When attempting to skip, I get an error "Explanation required Please provide a response." For this reason alone, I have given a rating of 1.

Incentivized

The support is quite good, usually you can get a response answer within an hour, however many issues take quite a while to resolve.

skip this question

Incentivized

When I compared Black BerryUEM (formerly Good) with MaaS360 and AirWatch at the time, BlackBerry UEM (formerly Good) offered better integration into the network as well as better mobile clients to execute work. Access to 3rd party apps that can be used e.g., ability to synchronize and edit notes. This, however, may have changed in recent years.

Incentivized

JumpTrack is made by the same company so we try and integrate them as much as possible. JumpTrack allows you to be more granular with orders and gives more insight on driver productivity. It is honestly best to use both of them together since they work well together and come from the same business ecosystem. We weren't using a product before to track POD and instead relied on UPS to provide proof the products were delivered.

Incentivized

• Increased employee efficiency because email and calendar data is accessible anytime, anywhere
• Possibility for missed emails or late replies over a period of time because the app does not automatically refresh on a normal schedule

• It helps us to prove deliveries were made saves us money if a customer claims they did not receive their item we can show picture and signature proof.
• It helps us route our deliveries in the best order
• It helps us to not only have a name of who accepted the delivery but also a picture of where it was left.

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• Once we set up our device through Scalefusion we manage our devices from end to end. That's why it's cost friendly and easy to manage our environment.

Incentivized