Likelihood to Recommend Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
Read full review It's well suited for music students' lessons. It's well suited for online coaching, primarily through places like Zoom and more. It helps simplify things for your clients, lets you program your schedule, and allows it all to go automatically! If you are working with a senior population, it may be a little tricky for them to sign up and then really hard for them to cancel lessons. There isn't a way to go to the site and cancel. You have to pull up the confirmed email and cancel from there, but people can lose emails.
Read full review Pros Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity. Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting. I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists. Read full review Sync with multiple calendar types so my schedule is always current. Integration with Zoom to schedule meetings, send invites, and populate my Zoom app accordingly. Automatic email communication to all parties with all relevant details in a clear format. Allowing team members to do the same in a way that I'm also notified of what meetings are taking place saves a lot of time in terms of coordinating to find out what other people are doing. Well-designed interface that simplifies everything down to its clearest expression. Language instruction and interaction are wonderfully simple and clear. Read full review Cons Booker has had some system failures recently that have caused a hard time for us. Sometimes Booker updates reset certain features which cause us to have to reset everything. The Booker app does not have the same features as the full site which sometimes does not make it easy for us. Read full review After a meeting is booked, having the ability to change the location without canceling the entire booking. Being able to offer 2 different locked in locations for certain time periods of the day within the same event. So you're not having to create 2 events for the same thing, only different locations. Giving users permission to create their own routing forms. We run an independent business model where our users like to have control over their subscriptions. Read full review Likelihood to Renew Because I'm so familiar with it. I'll definitely reconsider.
Read full review For all reasons like workflows, UI, and the way Calendly keeps all of us engaged through the Collective forum. It's indeed undeniable that no other product covers all business needs like Calendly does. On the other side, this has also reduced the workload by enabling us to focus more on other tasks for the day
Read full review Usability It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
Read full review I gave Calendly an 8 because overall I think it is very much user friendly even for someone who has never used anything similar. The only issue I have had with usability is what I already stated about how the settings are in sub categories making some things difficult to find at first.
Read full review Support Rating Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
Read full review I only reached out to Support once but they were very prompt and easy to work with. I had some questions about setting up the follow-up emails for after people would do the interview. They were very helpful and gave assistance and we solved the issue very fast. I would definitely recommend.
Read full review Implementation Rating As far as I know, implementing Booker into our business was fairly easy.
Read full review Alternatives Considered When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Read full review When I started using it, there were not many competitors in this space. I've seen some like
Mixmax that seem to work well for solopreneurs or where free version might be better than Calendly's free version. I use the paid version of Calendly and it's just kept serving us well so why change?
Read full review Return on Investment Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders. Increased employee / staff communication, they can now log in and see their schedules. Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute. Read full review Positive: When people want to meet, I can simply send my Calendly link and it takes less than 5 seconds to do. Positive: It integrates well with Zoom, which means that by default all my appointments include Zoom information for a remote call. Read full review ScreenShots