Boomi vs. SetSail vs. Xactly

Dell Boomi is well-suited as a middleware to talk between systems. I am a personal fan of Dell's products and I enjoy this service. Dell Boomi is very easy to use, even to the less technically-inclined user. It is less appropriate to use in one system alone, but users would still find it functional in one system alone because it helps manage the system's metadata and allows that system to be integrated with other systems in the future.

Incentivized

SetSail is perfect for a mid to large sized sales organization that would like to spark a greater sense of competition amongst their sales team. If your sales team isn't that size then it would seem fairly redundant to use this software with your reps as there will not be as much competition driving the results that SetSail is intended for.

Incentivized

Xactly has helped us recognize where our sales incentive plans are overly complicated and find ways to make them more functional and easy-to-understand for the sales reps who are expected to be motivated by them. Having data in Xactly allows us to more quickly identify outliers and communicate potential challenges to our stakeholders. Xactly also has reduced the number of errors in the incentive process (from quota and credit data received to getting those payments to payroll) and reduced the amount of time it takes to do that. It has also allowed us to make sure consistent practices are being used across 100+ sites in the US and Canada. My biggest complaints about Xactly are about the navigation within various objects - sometimes it can be time-consuming to switch between periods (especially in different years) and that can be frustrating. We're still figuring out the new reporting tools, but I see the value in the newly released tools.

Incentivized

• Pre-built connectors to almost anything which greatly reduce time to release of your integration needs.
• Easy to use development platform with drag&drop features. Non-technical people could build simple integration processes in no time.
• Great user community where you can get quick help if needed. Boomi people hang around there a lot.

Incentivized

• View which opps are connected
• See engagement with customers
• Look at multiple reps engagement

Incentivized

• Xactly Incent allows quick feed changes with Connect.
• Xactly Incent allows intuitive plan design so that quick changes can be made with plan changes.
• Document Management allows quick disbursement of plans to reps as well as record management of the plans.
• Xactly Incent allows visibility to the reps at any time so that they do not have to wonder what their commissions are.

Incentivized

• More from a development perspective. It is always difficult to use the properties features. It takes a while to understand how the data/variables can be used across an integration.
• Dell Boomi should also invest more on API Management and not just seen as a ETL,ESB tool.
• Should roll out features more often based on users reviews.

Incentivized

• SetSail can track general customer engagement
• Help with adding contact roles
• Looks at who is getting in touch with prospects that aren't opps yet

Incentivized

• It doesn't provide real-time results after updates are made that require recalculation. You have to wait for a refresh time to pass.
• The ability to edit the Draw section, so that you can identify and/or distinguish the difference between Recoverable and Non-Recoverable Draws.
• Customizing the rare and out of the ordinary situations. It can be done, but typically requires the aid of Support.

Incentivized

Dell Boomi has provided us with the ability to connect our campus together using our various existing platforms. There are many supported features and have yet to run into something that we cannot do. Its user interface is very intuitive which would allow users to begin developing fairly easily. There is a myriad of resources available

Incentivized

We have been using Xactly as a primary application to calculate the commissions payout on a daily basis and would continue the same as Xactly Incent meets our requirement. It keeps the process automated and reduces the manual effort to calculate commissions.

Incentivized

First of all, as a service (cloud service), we don't need to care about server maintenance any more, no worries about incorrect configurations, about down time. Second, for maintaining, we don't need a large team to do it. And of course, using Dell Boomi instead of manual transaction could help us to avoid people mistake while inputting data or doing transactions.

Incentivized

From an admin perspective, the software's usability is high. The different components are organized in a way that is easy to figure out, for example, all elements of a plan are under the Plan Design section. There are some areas where searching within the system is a bit cumbersome because after clicking into a result and back out it clears your filter. I found the software easy to navigate when I first started and the amount of documentation and helpful videos they have on the community and within the University make the system even easier to learn.

Incentivized

In general the system is nearly always available. But the daily achievement calculation takes a hugh amount of time. therefore it was in the past month sometimes only from midday onwards completely updated and usable for Sales employees. Xactly support was and still is working hard to get it available early mornings. Availablility time has increased a lot. It's now down to around 10 am in the moring

I would rate Dell Boomi as highly performant. We have used it for 4+ years and have not had any major issues with availability or speed. We also have not observed performance degradation when connecting it with other software solutions.

Incentivized

Xactly is a very helpful tool ensuring appropriate and correct data is used when calculating commissions. The interface loads timely, but it is not intuitive to use. The learning curve to be proficient in Xactly takes a significant amount of time.

Incentivized

Boomi support was responsive and knowledgable, however being a closed cloud service, it doesn't have good community support. We found the learning curve to be steep and there aren't avenues like google, forums, or blogs that provide community driven insight into the product or how to go about designing solutions using the tool

Incentivized

They take the time to understand the system. They keep us updated on the status of our cases. Finally, their continued follow up ensuring the initial issue was resolved is very nice. They will not close the case out until they have confirmed that our issue has been completely resolved and fixed.

Incentivized

It was great, good explanations and good training material provided, we were able to get a really good idea of how to use the system. I also think that it was enough time to learn how to setup the system.

Incentivized

Xactly offers training on new releases on a monthly basis and training on basic principles regularly via registration. My experience with both is that they do not provide the in-depth knowledge necessary to truly master the system and advanced courses still do not go to the level needed to autonomously manage the system and plans. Professional services are a large part of any cloud based service such as Xactly and I feel a reliance on such paid consulting services is a great money-maker for Xactly.

Go into implementation knowing how you will handle churn, if there are claw backs, treatment for every type of commission payment (i.e. new business, renewals, etc.) and know your average customer life. You'll also want details by customer for as far back as you can go (within reason).

Incentivized

MuleSoft and Boomi are built on totally different frameworks. Mulesoft is an API-led network whereas Boomi is an ETL middleware approach. In easy words, Mulesoft can connect to several apps and business units, can create and reuse multiple components. Boomi offers only on-premise and on-cloud integration solutions whereas MuleSoft is capable of providing on-premise, on-cloud as well as hybrid solutions. We can say that MuleSoft is much more flexible and offers multiple integration solutions.

Yes we work with a few different tools including setsail, outreach and ZoomInfo. There are many other tools but we haven't considered too many to look at a t all. Not sure if these tools are directly go against setsail but they work hand in hand with our salesforce application

Incentivized

We've also looked at Lattice, which is a compensation management software, but we found that it was lacking in terms of integration with Salesforce as well as inefficiency. Updates it usually takes a longer time for sales and Salesforce to translate to Lattice, and we find that with Xactly it usually takes about one business day, which is always beneficial to have things updated quicker.

Incentivized

It's very flexible. In most cases it can be adapted to your needs by programming which may cost extra money. We have a lot of different complans and close to 1.000 employees using Xactly in EMEA. It's mainly used by Sales and Finance

• ROI was flat. Coding directly in apps we were knowledgable in would have been faster, but maintenance higher.
• It brought good process to the integration team that was new, however I wouldn't say it was a huge gain monetarily. It is a valid path out of many paths for integration, but doesn't rule them all.

Incentivized

• Much more data to see into opps
• ability to see engagement
• improvement on forecasting

Incentivized

• Being about to see their progress towards goals is motivating participants to do more.
• Stack ranking reports allow participants to see how they are performing compared to their peers. Creating some competition among the sales team.
• More accountability of sales team to perform. No more excuse of I didn't know I was behind goal.

Incentivized