What users are saying about
31 Ratings
31 Ratings
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Score 8.2 out of 100
31 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Firebase Crashlytics is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Branch

80%
15 Ratings
8.5

Firebase Crashlytics

85%
7 Ratings

Likelihood to Renew

Branch

N/A
0 Ratings
10.0

Firebase Crashlytics

100%
1 Rating

Usability

10.0

Branch

100%
1 Rating

Firebase Crashlytics

N/A
0 Ratings

Support Rating

9.0

Branch

90%
2 Ratings

Firebase Crashlytics

N/A
0 Ratings

Likelihood to Recommend

Branch Metrics, Inc.

Branch well suited: Branch links are perfecting for embedding into our email service provider (SendGrid), paid media channels (Facebook, Google, ASA), organic media (Instagram, Facebook, content marketing, referral) and push notification platform (OneSignal) to be able to evaluate actions taken from users that clicked on those branch links. No matter the data from these links, they are accurate and are easily exported to our database and CRM to determine ROI, and find weak points in our major funnels.
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Google

Crashlytics is almost a defacto standard in the Android world for tracking crashes in the field. I've used it on the last 4 Android projects I've been on. It's not as helpful on iOS' stacktraces but I'm not sure if anything would be better because iOS stack traces are from ObjC code which is not as useful as Java stacktraces.
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Pros

Branch Metrics, Inc.

  • Click tracking: it integrated well with Facebook, Google, Clevertap, product, etc. to allow multiple stakeholders to use this one platform for tracking.
  • Sale attribution: it has a robust fraud detection and event deduplication in place to attribute sales correctly.
  • Smart URL: it offers different deeplinks to support basic user platforms, thus making the URL behavior smart and personalized for users.
  • Referrals: it's a ready-made platform to easily launch your refer and earn program, with all checks of fraud detection in place.
  • Social sharing: it offers various goats and cards for how a link will appear on various social media channels if shared, which is particularly helpful for marketing teams.
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Google

  • Can get the device detail an actual state like RAM, Storage, Display Size, etc.
  • Can get the class name and line number where crash occur.
  • Its work in realtime so we can reduce the time of issue finding and resolution.
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Cons

Branch Metrics, Inc.

  • Multiplayers redirection is important feature. In our marketing process for [our] Ace Tutor app https://www.acetutor.io, we have a referral reward campaign for which we want to aggregate clicks from lower level links to higher level links. For example, we created unique Branch Links for 10 marketing interns, and each intern wanted to create Branch Links for their own 10 delegates, the clicks of the Branch Links from these delegates would be automatically rolled up to the right intern's Branch Link, so we can make payment following the aggregation paths. Currently, Branch Links do not support this kind of multiplayer or multi-layer redirections.
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Google

  • Sometimes UI of Firebase Crashlytics is quit difficult to understand for new users.
  • There can be a proper discretion for all the features that is offered.
  • There can be api crash report also.
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Pricing Details

Branch

Starting Price

Editions & Modules

Branch editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Our main platform is free to all. Some of the free products that most apps find useful are content sharing, custom onboarding, referrals and organic app search. We have specialized products (Journeys (Smart Banner), Deep Linked Email, Dynamic Ads and Data Integrations) which are typically priced by volume of a company.

    Firebase Crashlytics

    Starting Price

    Editions & Modules

    Firebase Crashlytics editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Branch Metrics, Inc.

      No answers on this topic

      Google

      Because its fulfilling our basic and necessary requirements that can be an only and enough reason to renew the subscription.
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      Usability

      Branch Metrics, Inc.

      It's very usable. Multiple teams in the company are using it, and it never takes more than 5 mins to explain to someone how to use this.
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      Google

      No answers on this topic

      Support Rating

      Branch Metrics, Inc.

      We have never had any issue with support response yet. In fact, they have a local POC in our city too, who routes the urgent matters to their escalation matrix.
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      Google

      No answers on this topic

      Alternatives Considered

      Branch Metrics, Inc.

      Branch's links are the most consistent in the mobile space. They work across desktop and mobile, where AppsFlyer and Deeplink's didn't consistently perform in both places. Branch's measurement is more consistent across all customer touch points as well, which gives our marketing and growth teams the answers they need without any struggle.
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      Google

      As mentioned previously, the only realistic competitor to Crashlytics is Instabug (backed by Y Combinator in the W16 class). While Crashlytics is focused on actual crashes, Instabug's main innovation is in collecting feedback from users for non-crash bugs. While non-crash bugs are a substantial category of bugs, Instabug's pricing is quite steep. As soon as you go beyond the most basic features your monthly bill spikes to $124 - $499 per month, whereas Crashlytics is 100% free (for all usage levels and all enterprise features). Based on this, I've never tried Instabug because the ROI just wasn't there.
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      Return on Investment

      Branch Metrics, Inc.

      • Branch had given a profound impact on the way our users share their content.
      • Users now have more easy access to content created.
      • Users feel more motivated in creating content because they know that it is easy to share and get their content in the eyes of the target public.
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      Google

      • Allows us to easily share crash data with clients.
      • Provides confidence to our developers and project teams by having trust in the data that is being reported.
      • Allows us to quickly and efficiently address fatal crashes.
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