Braze vs. Kustomer
Braze vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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Braze | N/A | Braze is a comprehensive customer engagement platform that enables relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels so as to deliver value quickly and continuously. The vendor states they were named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and recognized as one of Inc Magazine's… | N/A | |
Kustomer | N/A | Kustomer is a CRM built on customer service intended to be a one stop shop for support across several platforms, including online chat, phone, email and social media. By using AI automation for self service options and matching customers with agents based on their needs, Kustomer aims to make resolution faster and easier for everyone. | $89 per month per user |
Braze | Kustomer | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
Braze | Kustomer | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Braze | Kustomer | |
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Small Businesses | OneSignal Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Flurry Analytics Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Flurry Analytics Score 9.0 out of 10 | LiveChat Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Braze | Kustomer | |
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Likelihood to Recommend | 9.1 (26 ratings) | 9.0 (37 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 9.9 (3 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | 8.2 (40 ratings) | 10.0 (11 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (4 ratings) |
Ease of integration | - (0 ratings) | 7.2 (4 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (4 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (4 ratings) |
Braze | Kustomer | |
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Likelihood to Recommend | Braze
| Meta Platforms Inc
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Pros | Braze
| Meta Platforms Inc
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Cons | Braze
| Meta Platforms Inc
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Likelihood to Renew | Braze No answers on this topic | Meta Platforms Inc
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Usability | Braze No answers on this topic | Meta Platforms Inc
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Reliability and Availability | Braze No answers on this topic | Meta Platforms Inc
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Performance | Braze No answers on this topic | Meta Platforms Inc
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Support Rating | Braze
| Meta Platforms Inc
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In-Person Training | Braze No answers on this topic | Meta Platforms Inc
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Online Training | Braze No answers on this topic | Meta Platforms Inc
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Implementation Rating | Braze No answers on this topic | Meta Platforms Inc
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Alternatives Considered | Braze
| Meta Platforms Inc
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Scalability | Braze No answers on this topic | Meta Platforms Inc
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Return on Investment | Braze
| Meta Platforms Inc
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ScreenShots | Kustomer Screenshots |