Breezy HR vs. Trustpilot

I have never really run into an issue where Breezy was not appropriate to use. I would think more companies would use it as an ATS to contain candidates because of the ease of use. It is very easy to use Breezy to load candidates and to also import the resumes from the websites we use, as well as from our website when applicants apply to positions.

Incentivized

Unfortunately, Trustpilot's disingenuous pricing habits and communication methods are the reason we ultimately ended our 3 year relationship with the company. In 2023, we signed a 1 year agreement for their basic plan (product reviews, Q&A, etc) at $3,800/year... Fair enough. In 2024, the price jumps to $5,040/year... Okay, steep - but we're still seeing good use of the tools, sort of justified? For 2025 it skyrockets to $8,976/year (+78% from prior)... But, after a month of haggling and threats to cancel, they 'graciously' drop it to $7,569/year. Now for 2026, Trustpilot is demanding $9,576/year for the EXACT SAME PLAN. That's a 152% increase since we started, with zero added value.

• It makes high performance analysis of all resumes sent to our platform, so that it evaluates, through artificial intelligence tools, which are the best options that have been presented so far and with which you could get better results in terms of employment, or which have important health conditions.
• Breezy HR makes it possible to make reference checking for each candidate a quick process, requiring nothing more than the contact information of those references, and that information can be automatically stored within the platform, so that in the event of a problem, it can be used as an emergency number.
• Breezy HR fully manages human resources internally, which makes the work of HHRR managers much more minimized, implementing artificial intelligence functions to know which are the best performing employees, who could be prospects to be promoted to higher positions, and which are not working well.
• We are pleased that Breezy HR meets its usability features so well, as demonstrated when performing employee tracking schedules. The usability of the service is so good that there are no problems working from different platforms, as the results can be kept equally extensive.
• The technical support team provided by Breezy HR has met our expectations for quality of service, as they have been able to accommodate our situation and provide us with quality solutions, which means we will continue to communicate with them to resolve issues.

Incentivized

• Completing the review for the customer is a simple process which enables us to receive more feedback.
• The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
• The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.

Incentivized

• Indeed makes life difficult for them. If you have another Indeed account, you want to make sure it is all the way gone before you sign up. Otherwise, your positions won't show up. Indeed won't tell you this; instead, you have to sift through what information you do have and hope to close the account yourself. Breezy was there to help in this process, but it took some time (from Indeed) to get a clear answer.
• Cost. If you want all of the options, cost will hit you hard - especially if you are a small business. There are pricing tiers, but - again - if you want the whole package, it is a bit pricey.
• I wish I could click outside of the opened box and not have what I'm working on go away...

Incentivized

• Allow you to highlight sections of the review and respond
• Stop reviews from unverified purchasers
• Searching for a review can sometimes be hit or miss

Incentivized

It's no fuss and does what we need at a very reasonable price, so I can't imagine why I'd switch.

It's expensive and customer service is not the best.

Incentivized

Me ayuda muchisimo es 100% redituable todos los días trabajo con breezy y ahi puedo programar entrevistas enviar y ver reporte de evaluaciones administrar la bolsa de empleo sin duda es muy completo y muy funcional. Todos podemos interactuar con un candidato y de acuerdo a los permisos involucrarnos, los candidatos estan en seguimeinto gracias a correos programados.

Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!

Incentivized

The support is very frustrating. They don't research any issues and give you explanations that don't make sense, don't solve the issue, and don't make them seem trustworthy. The service levels are the most frustrating part of Breezy. The company gets defensive and upset if you tell them there's something in their software that needs to be fixed. It's constant and it's so exhausting to deal with them and their emotions. It's bizarre and it's so unprofessional.

I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.

Incentivized

It was really easy to get up and running, and the few questions I did have were answered nearly immediately via the in-app chat.

I liked that Breezy HR had an option to try it out before we committed. I also preferred the User interface of Breezy HR to other options we looked into. The pricing was very attractive as well. Plus it included more features than most competitors we demo-ed did

Incentivized

Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.

Incentivized

• Breezy HR has cut our recruitment work load by about 30%. Breezy HR automates a lot of the process and cuts out a ton of manual work. This has allowed our recruiters to focus on the more important parts of the process thus resulting in higher quality hires.

Incentivized

• Helps us to determine what our customers care about.
• We have been able to modify our marketing points based on what customers seemed confused about or the aspects of our business that they appreciate.

Incentivized