What users are saying about
5 Ratings
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Score 10 out of 100
13 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Bright Pattern

Being as Bright Pattern is a hosted and highly scalable platform, it is well suited for most contact centers. I have implemented Bright Pattern for both PCI and non-PCI customers. There aren't many scenarios where I would not recommend it as a platform offering to someone who is looking. Possibly for someone looking for an on-premises solution where certain technologies are not allowed within the scope, I might suggest something different. It has worked well for many mortgage companies, city/government services, technology companies, educational institutions, law firms, recruiting firms, medical facilities/payments, debt collection, and more. Offering secure payment IVR and a secure payment live agent as a PCI solution is a huge benefit.
Anonymous | TrustRadius Reviewer

RingCentral Contact Center

RingCentral Contact Center is very well suited for our company. Again, we are a 24/7 call center so our phone system is the most important thing to us. I am a customer service rep so it's always important that my phone is working and easy to access. Being in this environment it can be frustrating as a caller to have to wait or be on hold due to my technical issues with my phone.
kiana lane | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Bright Pattern
9.8
RingCentral Contact Center
9.6
Agent dashboard
Bright Pattern
9.0
RingCentral Contact Center
10.0
Validate callers
Bright Pattern
10.0
RingCentral Contact Center
10.0
Outbound response
Bright Pattern
10.0
RingCentral Contact Center
9.5
Call forwarding
Bright Pattern
10.0
RingCentral Contact Center
9.5
Click-to-call (CTC)
Bright Pattern
10.0
RingCentral Contact Center
Warm transfer
Bright Pattern
10.0
RingCentral Contact Center
10.0
Predictive dialing
Bright Pattern
9.0
RingCentral Contact Center
10.0
Interactive voice response
Bright Pattern
9.0
RingCentral Contact Center
REST APIs
Bright Pattern
10.0
RingCentral Contact Center
Call scripts
Bright Pattern
10.0
RingCentral Contact Center
9.0
Call tracking
Bright Pattern
10.0
RingCentral Contact Center
8.0
Multichannel integration
Bright Pattern
10.0
RingCentral Contact Center
10.0
CRM software integration
Bright Pattern
10.0
RingCentral Contact Center
10.0

Workforce Optimization (WFO)

Bright Pattern
9.4
RingCentral Contact Center
8.8
Inbound call routing
Bright Pattern
10.0
RingCentral Contact Center
10.0
Omnichannel inbound routing
Bright Pattern
9.0
RingCentral Contact Center
10.0
Recording
Bright Pattern
10.0
RingCentral Contact Center
9.0
Quality management
Bright Pattern
9.0
RingCentral Contact Center
8.5
Call analytics
Bright Pattern
10.0
RingCentral Contact Center
8.5
Historical reporting
Bright Pattern
9.0
RingCentral Contact Center
8.0
Live reporting
Bright Pattern
9.0
RingCentral Contact Center
9.0
Customer surveys
Bright Pattern
10.0
RingCentral Contact Center
9.5
Customer interaction analytics
Bright Pattern
9.0
RingCentral Contact Center
7.0

Pros

Bright Pattern

  • Enables contact centers to make changes without complex languages and frameworks.
  • Omni-channel functionality for all needs.
  • Integrates well to a number of third party products.
  • It isn't cumbersome. Easy to learn and manage.
Anonymous | TrustRadius Reviewer

RingCentral Contact Center

  • Call Handling
  • Call Recording
  • Integration with Salesforce ERP
Donald Mascola | TrustRadius Reviewer

Cons

Bright Pattern

  • Tenant configuration backups from within admin would be nice for archiving.
  • Agent screen recording exports to AWS S3.
Anonymous | TrustRadius Reviewer

RingCentral Contact Center

  • better popups for calls
  • messaging system
  • option to answer quickly
kiana lane | TrustRadius Reviewer

Alternatives Considered

Bright Pattern

Obviously, customer experience is key but contact center staff enablement is one of the most important factors. What good is a multi-million dollar implementation on a platform if your hands are tied from admin or developer turnover? I have seen with many platforms where the platform remained dormant after the loss of the last experienced staff member. It isn't that way with Bright Pattern. Easy to train and easy to learn. Their support has been great. I will continue to promote and use Bright Pattern as a platform and I am excited to see where it takes us next.
Anonymous | TrustRadius Reviewer

RingCentral Contact Center

Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RengCentral a great improvement especially from a Salesforce integration standpoint
Donald Mascola | TrustRadius Reviewer

Return on Investment

Bright Pattern

  • Lowered support costs over time by enabling the contact center to manage itself and the call flow.
  • Increased customer satisfaction by enabling personalized experiences.
Anonymous | TrustRadius Reviewer

RingCentral Contact Center

  • better call stats
  • helping call volume stay steady and frequent
  • quicker call flow
kiana lane | TrustRadius Reviewer

Screenshots

RingCentral Contact Center

Pricing Details

Bright Pattern

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Bright Pattern Editions & Modules

Edition
Voice Select$701
Professional$1001
Premium$1401
EnterpriseCall for Info1
  1. Monthly
Additional Pricing Details
One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer

RingCentral Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Contact Center Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bright Pattern
10.0
RingCentral Contact Center
9.5

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