Bright Pattern Contact Center vs. RingCentral Contact Center
Bright Pattern Contact Center vs. RingCentral Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software that can be deployed quickly. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers advanced omnichannel cloud platform with | $70 Monthly | |
RingCentral Contact Center | N/A | RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced analytics and real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. The vendor does not disclose pricing information on their… | N/A |
Bright Pattern Contact Center | RingCentral Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | RingCentral Contact Center | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | RingCentral Contact Center | |
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Likelihood to Recommend | 9.4 (11 ratings) | 8.1 (14 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.4 (11 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.2 (11 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Configurability | 10.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 10.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | RingCentral Contact Center | |
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Likelihood to Recommend | Bright Pattern, Inc.
| RingCentral
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Pros | Bright Pattern, Inc.
| RingCentral
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Cons | Bright Pattern, Inc.
| RingCentral
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Usability | Bright Pattern, Inc.
| RingCentral No answers on this topic |
Reliability and Availability | Bright Pattern, Inc.
| RingCentral No answers on this topic |
Support Rating | Bright Pattern, Inc.
| RingCentral No answers on this topic |
In-Person Training | Bright Pattern, Inc.
| RingCentral No answers on this topic |
Online Training | Bright Pattern, Inc.
| RingCentral No answers on this topic |
Implementation Rating | Bright Pattern, Inc.
| RingCentral No answers on this topic |
Alternatives Considered | Bright Pattern, Inc.
| RingCentral
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Return on Investment | Bright Pattern, Inc.
| RingCentral
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