Bright Pattern Contact Center vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Bright Pattern provides an AI-powered omnichannel contact center software that can be deployed quickly. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers advanced omnichannel cloud platform with
$70
Monthly
RingCentral Contact Center
Score 8.1 out of 10
N/A
RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced analytics and real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. The vendor does not disclose pricing information on their…N/A
Pricing
Bright Pattern Contact CenterRingCentral Contact Center
Editions & Modules
Voice Select
$70
Monthly
Professional
$100
Monthly
Premium
$140
Monthly
Enterprise
Call for Info
Monthly
No answers on this topic
Offerings
Pricing Offerings
Bright Pattern Contact CenterRingCentral Contact Center
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOne-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer
More Pricing Information
Community Pulse
Bright Pattern Contact CenterRingCentral Contact Center
Top Pros
Top Cons
Features
Bright Pattern Contact CenterRingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Bright Pattern Contact Center
8.9
11 Ratings
RingCentral Contact Center
8.4
14 Ratings
Agent dashboard8.511 Ratings8.612 Ratings
Validate callers9.211 Ratings8.011 Ratings
Outbound response8.811 Ratings8.512 Ratings
Call forwarding8.811 Ratings8.412 Ratings
Click-to-call (CTC)8.69 Ratings8.48 Ratings
Warm transfer8.911 Ratings8.512 Ratings
Predictive dialing8.89 Ratings6.85 Ratings
Interactive voice response9.310 Ratings8.97 Ratings
REST APIs8.910 Ratings8.47 Ratings
Call scripts8.77 Ratings8.19 Ratings
Call tracking9.210 Ratings8.312 Ratings
Multichannel integration8.98 Ratings9.47 Ratings
CRM software integration8.510 Ratings9.47 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Bright Pattern Contact Center
8.9
10 Ratings
RingCentral Contact Center
8.4
14 Ratings
Inbound call routing9.310 Ratings8.913 Ratings
Omnichannel inbound routing9.19 Ratings8.79 Ratings
Recording9.110 Ratings9.012 Ratings
Quality management8.89 Ratings8.211 Ratings
Call analytics8.58 Ratings8.412 Ratings
Historical reporting9.19 Ratings8.611 Ratings
Live reporting9.010 Ratings8.09 Ratings
Customer surveys8.79 Ratings7.96 Ratings
Customer interaction analytics8.17 Ratings8.15 Ratings
User Ratings
Bright Pattern Contact CenterRingCentral Contact Center
Likelihood to Recommend
9.4
(11 ratings)
8.1
(14 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.4
(11 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.2
(11 ratings)
-
(0 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Online Training
7.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Bright Pattern Contact CenterRingCentral Contact Center
Likelihood to Recommend
Bright Pattern, Inc.
Bright Pattern is an extremely powerful communication software that is simple to use, quick to deploy, and easy to manage. The strength of their voice connection is strong, not brittle like other providers. Bright Pattern has all the tools you need to provide remarkable customer service.
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RingCentral
RingCentral Contact Center has been one of the best contact center software that I've used. The calling feature is probably one of the easiest to use. The recordings are very easy to access. Also, it is very easy to host meetings but I hardly ever used that feature because it is not something that is widely used by our prospects. However, it was great when we wanted to connect with fellow colleagues.
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Pros
Bright Pattern, Inc.
  • AI platform integration - IBM Watson, Google Dialogflow, for example
  • Quality Management - out of the box sentiment anlysis
  • Unified agent desktop - ability to see all channels in one pane of glass
  • Robust analytic widgets that can also drive wall boards
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RingCentral
  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
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Cons
Bright Pattern, Inc.
  • Over the past 5 to 6 months I have not had any issues with the contact center, and the staff are very pleasant.
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RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
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Usability
Bright Pattern, Inc.
Most of Bright Pattern Contact Center's features are fairly straightforward. Anything my agents may need is set in categories that are easy to search through. Switching through different interactions is as simple as clicking on a new tab. I am able to organize my phone trees and the agent queues to allow calls and chats to route to the correct team and cut down on the need for our agents to act as triage.
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RingCentral
No answers on this topic
Reliability and Availability
Bright Pattern, Inc.
It is always on. The only outage to date that I have experienced was with an upstream telco provider. The inbound leg telco was hit by a DDOS attack which led to delays in routing calls to the platform. This was not the fault of the Bright Pattern platform but the telco provider.
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RingCentral
No answers on this topic
Support Rating
Bright Pattern, Inc.
The support received from Bright Pattern is great, they are always willing to provide support assistance with queries and are very knowledgeable on the product, the back end developers always adding new features and functionality, and these are always explained in detail so end-users and partners are able to make full use of these developments.
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RingCentral
No answers on this topic
In-Person Training
Bright Pattern, Inc.
In-person and virtual training was great, but Bright Pattern could use some online training videos similar to other platforms. I would welcome online training videos to keep the steady flow of new agents up to date. Admin training is one of the largest areas that need video. The static documentation is great. It is pretty easy to follow and configure your contact center as you progress through each step. The documentation is available online on an easy to use knowledgebase or wiki style site. You do not need a user account to access the help docs, meaning that users at any level can freely access the materials to learn about the platform.
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RingCentral
No answers on this topic
Online Training
Bright Pattern, Inc.
Online training is documentation based only. It is thorough and step by step, but no videos.
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RingCentral
No answers on this topic
Implementation Rating
Bright Pattern, Inc.
I have done a few of these now for a multiple number of our contact centers. It has been really smooth. It is a fun platform to work with. I enjoy building new ideas within the scenario builder. Because I enjoy it, I am not afraid to try something new and innovative.
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RingCentral
No answers on this topic
Alternatives Considered
Bright Pattern, Inc.
Bright Pattern prides itself on providing out-of-the-box functionality. Unlike many of the other platforms listed, there is no need to subscribe to additional options for increased feature functionality nor is there a need to implement additional plugins to get to a desired level of operability. Much of what is needed to build a world-class contact center platform is a part of the solution on day one.
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RingCentral
The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, the training required for the team and the support agents is also not much required.
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Return on Investment
Bright Pattern, Inc.
  • We were able to automate features such as information change requests and W-2 reprint requests which cut down up to 4,000 agent interactions a day during the W-2 season.
  • With training features and the ability to specify skills, new agents are able to jump in quickly and build up their level of support gradually as they become ready to handle more interactions at once.
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RingCentral
  • The business is able to take on clients that need after hours assistance because we have a way to communicate
  • We are able to offer multiple forms of communication, which may attract more clients to our office
  • We don't have to purchase separate call recording technology as each user has a built in call recording system that all users can monitor for each other
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