BrightHR vs Gusto | TrustRadius

Likelihood to Recommend

BrightHR is great at showing who is on holiday, who is in the office or working from home; which team and who reports to who. It is great at setting up new employees and it is very intuitive with setting the new employees up.You can add all HR documents to individual employee folders and you can give permission to those employees to view documents or you can turn that off. You can set reminders for reviews and PDRs as well as you receive reminders from Bright HR letting you know if the information is missing; for if someone needs holiday/TOIL approval.I find the fact that documents cannot be viewed in the application frustrating as sometimes I do not want to download the document to my laptop.

Read full review

Ella Malin

Business Support Manager

Lely Atlantic Ltd.Machinery, 11-50 employees

View all 2 answers on this topic

I would definitely recommend Gusto for employers that have 50 or fewer employees. I can see Gusto becoming a little cumbersome above that many employees. It is also best for employers who only have employees in the US. As an international company, we have to use a separate system for our international employees. However, Gusto makes payroll and benefits management so easy! And employee onboarding is a breeze!

Read full review

Sarah Young (She/Her)

Program Operations Manager

RoofrComputer Software, 11-50 employees

View all 63 answers on this topic

Feature Rating Comparison

BrightHR

Gusto

Approval workflow

Balance details

BrightHR

Gusto

Update personal information

View company policy documentation

BrightHR

Gusto

Pay calculation

Support for external payroll vendors

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Pros

Holiday management
HR storage
Absence reporting
Track vacation

Read full review

Ella Malin

Business Support Manager

Lely Atlantic Ltd.Machinery, 11-50 employees

View all 2 answers on this topic

Simple, clean, and accessible layout for both management and employees
Multiple other services and features offered including early pay, benefits, vacation, and owners draw options
Super fast direct deposit options even for a small business like mine that isn’t making huge numbers. This was so helpful.
Extremely friendly and prompt customer service

Read full review

Josh Bicknell

Self Employed

Next Generation EnglishE-Learning, 1-10 employees

View all 63 answers on this topic

Cons

none that I can think of

Read full review

Barbara Boyle

Buyer

WineMasonWholesale, 1-10 employees

View all 2 answers on this topic

One issue that we've run into with Gusto are some limitations around certain kinds of withholdings from contractor pay. We've had to employ some manual work arounds.
When we switched from semi-monthly to an every 2 week payroll, we experienced an issue with Gusto where the payroll days are slightly out of sync. This is another minor issue that we manually work around.

Read full review

Ed Hart

Chief Marketing Officer

South CypressRetail, 11-50 employees

View all 63 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Gusto 1.0

Based on 2 answers

While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern

Read full review

Lauri Paxton

Owner

Paxton Bookkeeping and Tax ServicesAccounting, 1-10 employees

View all 2 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Gusto 10.0

Based on 1 answer

The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.

Read full review

Christopher Cantrall

Vice President - General Counsel

New Orleans PerspectivesMarket Research, 1-10 employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Gusto 6.3

Based on 23 answers

In rare times that we had to reach out to support they are fast and friendly and always eager to assist. Says a lot of software when you do not have to reach out to support very often. Quick and easy access to support channels makes it pain-free when you do encounter an issue.

Read full review

Verified User

C-Level Executive in Corporate

Accounting Company, 1-10 employees

View all 23 answers on this topic

Alternatives Considered

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office.Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.

Read full review

Ella Malin

Business Support Manager

Lely Atlantic Ltd.Machinery, 11-50 employees

View all 2 answers on this topic

Gusto had a few more features than other competitors for their price. For example, with ADP if we wanted time tracking that synced with Payroll, we'd probably have to pay double what we are paying for Gusto.We did have a free payroll provider for a while, but they were actually not very good. We had to go through several steps to complete payroll that ended up wasting time and they didn't complete our annual filings, whereas Gusto will do those for us.

Read full review

McKay Salisbury

General Manager

Five Star CommerceMarketing and Advertising, 1-10 employees

View all 63 answers on this topic

Return on Investment

Saved admin time in filing and then searching for documents.
Saved admin time in chasing for managers' approvals for holiday requests.
Saved admin time in chasing managers/employees to update their profiles.

Read full review

Ella Malin

Business Support Manager

Lely Atlantic Ltd.Machinery, 11-50 employees

View all 2 answers on this topic

It seems like Gusto helps our management team easily track and manage payroll.
It cuts down on our HR team having to send us various documents that we may need. We can now just login to Gusto to get those.
Gusto's email surveys are a great way for our management team to collect employee feedback to improve the culture and management of the company.

Read full review

Jared DeLong

Customer Success Manager

KindfulComputer Software, 11-50 employees

View all 63 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

BrightHR Editions & Modules

—

Additional Pricing Details

Prices start at £3.00 (per employee/per month)

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Gusto Editions & Modules

Edition

Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.	$149/month¹
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work	$39/month¹
Core: Refreshingly easy payroll so you can get back to what matters most.	$39/month²
Basic	$19/month²

$12 per employee/contractor
$6 per employee/contractor

Additional Pricing Details

Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

Rating Summary

BrightHR

Gusto

BrightHR

Gusto

BrightHR

Gusto

BrightHR

Gusto

Likelihood to Recommend

BrightHR

Gusto

Feature Rating Comparison

Approval workflow

Balance details

Update personal information

View company policy documentation

Pay calculation

Support for external payroll vendors

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Pros

BrightHR

Gusto

Cons

BrightHR

Gusto

Likelihood to Renew

BrightHR

Gusto

Usability

BrightHR

Gusto

Support Rating

BrightHR

Gusto

Alternatives Considered

BrightHR

Gusto

Return on Investment

BrightHR

Gusto

Screenshots

BrightHR

Gusto

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

BrightHR Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Gusto Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison