What users are saying about
4 Ratings
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Top Rated
168 Ratings
4 Ratings
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Score 8.7 out of 100

Gusto

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Top Rated
168 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

BrightHR

BrightHR is great at showing who is on holiday, who is in the office or working from home; which team and who reports to who. It is great at setting up new employees and it is very intuitive with setting the new employees up.You can add all HR documents to individual employee folders and you can give permission to those employees to view documents or you can turn that off. You can set reminders for reviews and PDRs as well as you receive reminders from Bright HR letting you know if the information is missing; for if someone needs holiday/TOIL approval.I find the fact that documents cannot be viewed in the application frustrating as sometimes I do not want to download the document to my laptop.
Ella Malin | TrustRadius Reviewer

Gusto

I would definitely recommend Gusto for employers that have 50 or fewer employees. I can see Gusto becoming a little cumbersome above that many employees. It is also best for employers who only have employees in the US. As an international company, we have to use a separate system for our international employees. However, Gusto makes payroll and benefits management so easy! And employee onboarding is a breeze!
Sarah Young (She/Her) | TrustRadius Reviewer

Feature Rating Comparison

Leave and Attendance Management

BrightHR
8.0
Gusto
Approval workflow
BrightHR
8.0
Gusto
Balance details
BrightHR
8.0
Gusto

Employee Self Service

BrightHR
8.3
Gusto
Update personal information
BrightHR
8.0
Gusto
View company policy documentation
BrightHR
8.5
Gusto

Payroll Management

BrightHR
Gusto
8.3
Pay calculation
BrightHR
Gusto
7.8
Support for external payroll vendors
BrightHR
Gusto
8.5
Benefit plan administration
BrightHR
Gusto
6.9
Direct deposit files
BrightHR
Gusto
8.7
Salary revision and increment management
BrightHR
Gusto
8.4
Reimbursement management
BrightHR
Gusto
9.5

Pros

BrightHR

  • Holiday management
  • HR storage
  • Absence reporting
  • Track vacation
Ella Malin | TrustRadius Reviewer

Gusto

  • Simple, clean, and accessible layout for both management and employees
  • Multiple other services and features offered including early pay, benefits, vacation, and owners draw options
  • Super fast direct deposit options even for a small business like mine that isn’t making huge numbers. This was so helpful.
  • Extremely friendly and prompt customer service
Josh Bicknell | TrustRadius Reviewer

Cons

BrightHR

  • none that I can think of
Barbara Boyle | TrustRadius Reviewer

Gusto

  • One issue that we've run into with Gusto are some limitations around certain kinds of withholdings from contractor pay. We've had to employ some manual work arounds.
  • When we switched from semi-monthly to an every 2 week payroll, we experienced an issue with Gusto where the payroll days are slightly out of sync. This is another minor issue that we manually work around.
Ed Hart | TrustRadius Reviewer

Likelihood to Renew

BrightHR

No score
No answers yet
No answers on this topic

Gusto

Gusto 1.0
Based on 2 answers
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Lauri Paxton | TrustRadius Reviewer

Usability

BrightHR

No score
No answers yet
No answers on this topic

Gusto

Gusto 10.0
Based on 1 answer
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Christopher Cantrall | TrustRadius Reviewer

Support Rating

BrightHR

No score
No answers yet
No answers on this topic

Gusto

Gusto 6.3
Based on 23 answers
In rare times that we had to reach out to support they are fast and friendly and always eager to assist. Says a lot of software when you do not have to reach out to support very often. Quick and easy access to support channels makes it pain-free when you do encounter an issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BrightHR

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office.Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.
Ella Malin | TrustRadius Reviewer

Gusto

Gusto had a few more features than other competitors for their price. For example, with ADP if we wanted time tracking that synced with Payroll, we'd probably have to pay double what we are paying for Gusto.We did have a free payroll provider for a while, but they were actually not very good. We had to go through several steps to complete payroll that ended up wasting time and they didn't complete our annual filings, whereas Gusto will do those for us.
McKay Salisbury | TrustRadius Reviewer

Return on Investment

BrightHR

  • Saved admin time in filing and then searching for documents.
  • Saved admin time in chasing for managers' approvals for holiday requests.
  • Saved admin time in chasing managers/employees to update their profiles.
Ella Malin | TrustRadius Reviewer

Gusto

  • It seems like Gusto helps our management team easily track and manage payroll.
  • It cuts down on our HR team having to send us various documents that we may need. We can now just login to Gusto to get those.
  • Gusto's email surveys are a great way for our management team to collect employee feedback to improve the culture and management of the company.
Jared DeLong | TrustRadius Reviewer

Screenshots

Pricing Details

BrightHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BrightHR Editions & Modules

Additional Pricing Details
Prices start at £3.00 (per employee/per month)

Gusto

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Gusto Editions & Modules

Edition
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.$149/month1
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work$39/month1
Core: Refreshingly easy payroll so you can get back to what matters most.$39/month2
Basic$19/month2
  1. $12 per employee/contractor
  2. $6 per employee/contractor
Additional Pricing Details
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

Rating Summary

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