BrightHR vs Paycor

• Holiday management
• HR storage
• Absence reporting
• Track vacation

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• Their payroll and HRIS system is very easy to learn
• The applicant tracking system is easy to use and has a lot of neat features
• The mobile app is easy
• Their system is able to handle our weird vacation system
• Their assistance with writing new and updating handbooks was very easy to use

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• none that I can think of

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• Customer service - extremely long phone hold times, and 2wk response times for email inquiries. Received conflicting instructions and advice, so we make decisions based on a rep's instruction and then the next rep advises us that we have to do it a different way.
• Implementation - we were advised that the 6-wk lead-time to transition payroll was adequate and yet, they were still actively configuring the account up to the business day prior to us processing our first payroll, leaving essentially ZERO time for training, auditing, etc. We were also told - in writing - that we'd have a dedicated implementation team for 6mos following transition, but oops, the salesman was just wrong about that, so despite implementation never being fully completed or audited, the implementation team pushed us through.
• Training - there was essentially no training due to the fact that the system wasn't ready for us prior to us having to process payroll. Their "help" feature on the website is cumbersome and difficult to navigate. We'll often read their "guides" and the instructions seem outdated (they describe page layouts that differ from what we see).
• Account Configurations - we expressed that our goal was to streamline the self-onboarding process and employee file self-maintenance, but employees were telling us that they couldn't adjust any of their personal info online or make tax form updates. After numerous attempts to read help guides, watch videos, we finally got clarification and were told that we have to "turn on" those features and functionality. So, they'll sell you on features that they never actually activate for you and never provide any training on, so bottom line.... GOOD LUCK actually knowing what's available or how to use it!

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• Saved admin time in filing and then searching for documents.
• Saved admin time in chasing for managers' approvals for holiday requests.
• Saved admin time in chasing managers/employees to update their profiles.

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• My payroll used to take three days to complete. Now it takes only a few minutes.
• My employees have more information at their fingertips. They can see their hours, they can reference HR materials and they can get check stubs.
• All I-9s are electronic, and I'm sure to have one for every person.

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