BrightHR vs. Paycor

For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!

Payroll is best suited to tracking down employees' performance and their activities during working hours. It also showcases overall employee and company performance percentages. The candidate management feature helps to maintain any applicant's data, and there is a feedback option that they provide in the platform.

• When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time.
• The system is easy to use and the screens are clutter free.
• The support service offered is easy to access and the staff are friendly and helpful.

• Payroll- easy to view the pay grid, make edits, and even make notes on paystubs. There are quick reports and graphs to double-check everything.
• Interface- employees can do so much on their own! Paycor is so easy to navigate and explain to new employees.
• Customer Service- I can talk to a real person within 5 minutes!! Or I can even chat with a real person online and not even talk on the phone. And my problems get resolved. No unknown answers they can't figure out.

• Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
• Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.

• Customer service, especially post-COVID
• There was a recent change to the time off accrual system, which we weren't aware of, and everyone's PTO balances were wiped out overnight.
• The updates don't seem to benefit functionality much, are simply different, not really improved

The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.

I think it is pretty straightforward. It is not a bad thing to say that it is similar to a lot of products in a lot of ways. That's not what this question is asking, though. It's about usability, and I feel that it carries on the easy usability that a lot of other products similar to it have.

We have not experienced any availability issues

All processes work quickly

I'd give a zero if that were an option. I currently have multiple requests for support that have not been answered in over a week. I have called their support phone line and usually hung up after waiting for 45 minutes for someone to answer. It is unlikely to get a quick response, EVER, even to urgent problems that effect taxes and benefit submission.

The training was easy to understand, and the Paycor tutorials are a great, easy reference.

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.

Paycor definitely has a leg up on Paychex Flex. This is the system we went from to Paycor and it is much more basic with not as much opportunity for bundling data together and tracking information. Paychex did provide a dedicated customer service rep, which was very helpful, and I do miss that with Paycor. Paylocity is a company I've also used for over 7 years it does have some really good features. I feel Paylocity is more user-friendly but Paycor has more in-depth options and software features that are very helpful.

We haven't needed to scale

• Saved admin time in filing and then searching for documents.
• Saved admin time in chasing for managers' approvals for holiday requests.
• Saved admin time in chasing managers/employees to update their profiles.

• They handle all of the numbers and tax forms, things that I HATE doing!
• I can run my payroll in less than 5 minutes because their portal puts all of the information at my fingertips.
• I like relying on their professionals to deal with different tax and unemployment offices in different states. They know their stuff.
• Paycor is not the cheapest service out there, but they deliver Cadillac service and performance on a Volkswagen budget.