British company BrightHR offers a human resources platform which helps replace paper documents with edocuments and contains features for managing employee scheduling and ROTA, sick leave and tardiness, vacation and holiday shift planning, as well as providing employment law legal advice.
$4.50
Paylocity
Score 8.1 out of 10
N/A
Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!
Paylocity has everything I need for HR all in one place. The onboarding procedure works very easily. I was concerned because we hire a lot of plant workers who are not used to a computer. But the process is fairly easy and they can even do most of it from their phone. Sometimes if they are loading the I9 documents, their phones won't allow it, but we just have them bring them in , scan them and add them onto their file. It is easy and not much of a problem.
Provides the majority of our data for our employees and reporting in one software product.
Once setup; the Onboarding feature makes bringing in new employees very smooth while collecting and completing all compliance information from the candidate themselves.
Performance Module with Journals provides a good platform for documenting positive as well as disciplinary events.
Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.
Competency of Dedicated Customer Service Reps: These individuals' competency range varies greatly. We have had reps assigned to us who couldn't compose a legible email and couldn't answer questions promptly. We've had other reps who didn't share their names. We've had other reps that were incredibly knowledgeable and responsive to our inquiries.
The Scheduling Tool: This tool doesn't speak to time sheets. Cost centers used on the scheduling tool are overridden by "rules" inside the timesheet program, and there's no way to override this element. This results in hours of manual entry that need to be done every payroll.
Help Tools: The general help database is TOO cumbersome to the extent that it is unusable in many/most cases. The videos in the Training Catalog are wonderful; however, they are often outdated and use mobile device applications as the example vs. desktop or both (e.g., some of the time and labor videos).
Reports: The report writer is usable; however, the last update with an AI search bar is clunky and hasn't been helpful.
We have had many issues with the way our platform was set up at implementation that still continue to plague us. In addition, our benefits, in particular our FSA, have been mis-managed causing a balance due from an employee (and also a lot of work for our accounting and HR team, as well as stress for the employee). Our service rep continues to answer incorrectly on many fronts (original response is usually check out this paylocity article, vs. helping) and recently our COBRA management was mishandled (not adding Dental to a person on Cobra who had requested it). So- all in all...we are not particularly happy w/ Paylocity
I find Paylocity to be almost too robust so that its functionalities are sometimes too complex to use. Sometimes it appears that they don't get a user's experience and keep a software developers mindset which doesn't always work well with users that are not at their technical level of expertise. A perfect example is the way the payroll dashboard USED to look compared to the recent update
Paylocity support is always available and I never have to wait endlessly on hold. If our dedicated account manage is not available, there is an entire team assigned to our account. Every one of them is knowledgeable about our organization and Paylocity's process.
Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
I had gone through an implementation process of another HR platform (Paycom) in my previous job and was traumatized, it was painful. I was surprised how easy and fast it was with Paylocity, the team was very helpful and set us up for success
I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.
The cost of doing business and quality of customer service is much better with Paylocity than either of the other two companies. I don't know the other vendors the company has used, although I know there at least a couple more. They tend to stay with a vendor for quite a few years before changing and there is always a catalyst other than cost that triggers the change. The company is about 40 years old, but obviously, none of the staff have been here for that length of time. Even the original owners are no longer here so I am limited to the history. I do know that for several years they did payroll inhouse.
Well, I feel like my employees are happier because they have a system that's easy for them to use. So they're more inclined to stay connected. We use the community a lot, which really helps us deliver messages to all our employees across the board. So I feel like that's been a big return on investment as far as employee engagement goes. But as far as actual dollars go, it's been the most bang for our buck that we've ever had in our payroll system.
