AIOps from Broadcom vs. LogicMonitor

For servers and Network monitoring Broadom products easily delivers outcome, they offer great depth and breadth of monitoring. DX IM covers 140+ technologies in case of Data center monitoring, tremendous alerts and metric collection. Network monitoring product is well mature and offers end to end monitoring of network , these two products offer great monitoring of on prem data center and network infrastructure. DX APM is another powerfull product for application performance monitoring and analytic. AIOps is a suite of products, Powerfull products such as DX IM & DX NetOps should be offered as SaaS service, these two products cover full data center monitoring or cloud infra monitoring. If they move them to SaaS it will attract many opportunities of monitoring

Incentivized

I would recommend it to my friends because there was a time when an external hacker attacked our systems. We did not know that because they entered our systems by creating a backdoor. Still, LogicMonitor alerted us about it, showing that external users had breached the system/data, and we could stop them with its help.

Incentivized

• LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
• We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
• LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
• LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.

Incentivized

• Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
• ARM CPU support for collectors to allow for a lighter weight appliance deployment
• WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Broadcom AIOps Suite has all the products to achieve the full stake observability and they very tightly integrated to each other.

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

Broadcom support was awesome, Professional team was available as on demand. Technical support folks follow the diagnostic process and deliver the customer satisfaction

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

We were up and running on LogicMonitor within a few week. This includes the setup/configuration of about 100 assets. Implementation as smooth and had zero challenges with the LogicMonitor technology. The challenges were related to the target technologies we were adding. This will be a challenge with any monitoring platform, not just LogicMonitor

Incentivized

After switching from Solarwinds to LogicMonitor we would never go back. The higher price for LogicMonitor is well worth all the areas that this platform excels when compared to Solarwinds. The support is great, they are available directly through the web portal in a chat and I rarely have to wait more than a few minutes. With Solarwinds I dreaded having to open a support ticket knowing that I would be lucky to exchange one email per day with the engineer on the ticket. The web portal always works and has good performance for all of our global users. Our Solarwinds platform required constant babysitting by the server team and anyone outside of the region where we had it hosted had serious performance issues. Upgrades on LogicMonitor happen in the background with no downtime. Upgrades on Solarwinds always had something go wrong that would result in partial or complete loss of the system for days while we did troubleshooting with support.

Incentivized

Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers

Incentivized

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Incentivized

• definitely adds a good amount of cost to any account which is not easy to sell to SMBs
• it does give a piece of mind knowing that everything is monitored and alerts will go out before users know something is not working

Incentivized