Broadvoice vs. Cisco UC-One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.8 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Cisco UC-One
Score 8.7 out of 10
N/A
Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A
Pricing
BroadvoiceCisco UC-One
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
BroadvoiceCisco UC-One
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
BroadvoiceCisco UC-One
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
BroadvoiceCisco UC-One
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.4
63 Ratings
4% above category average
Cisco UC-One
10.0
1 Ratings
21% above category average
High quality audio8.263 Ratings10.01 Ratings
High quality video8.616 Ratings10.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.5
12 Ratings
5% above category average
Cisco UC-One
10.0
1 Ratings
21% above category average
Desktop sharing8.512 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
8.2
10 Ratings
2% above category average
Cisco UC-One
10.0
1 Ratings
22% above category average
Calendar integration8.47 Ratings10.01 Ratings
Meeting initiation7.88 Ratings10.01 Ratings
Record meetings / events8.37 Ratings10.01 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
8.7
9 Ratings
10% above category average
Cisco UC-One
10.0
1 Ratings
24% above category average
Live chat8.79 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.3
22 Ratings
11% above category average
Cisco UC-One
5.0
1 Ratings
39% below category average
User authentication8.320 Ratings5.01 Ratings
Participant roles & permissions8.222 Ratings5.01 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.4
65 Ratings
2% above category average
Cisco UC-One
6.7
1 Ratings
20% below category average
Hosted PBX8.638 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)8.427 Ratings5.01 Ratings
Directory of employee names8.352 Ratings5.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.2
85 Ratings
1% below category average
Cisco UC-One
10.0
1 Ratings
19% above category average
Answering rules8.473 Ratings10.01 Ratings
Call recording8.348 Ratings10.01 Ratings
Call park8.464 Ratings10.01 Ratings
Call screening8.459 Ratings10.01 Ratings
Message alerts8.571 Ratings10.01 Ratings
Business SMS/External Messaging7.628 Ratings10.01 Ratings
Online Fax8.437 Ratings10.01 Ratings
Voicemail Transcription7.644 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.8
61 Ratings
10% below category average
Cisco UC-One
10.0
1 Ratings
15% above category average
Mobile app for iOS7.756 Ratings10.01 Ratings
Mobile app for Android7.932 Ratings10.01 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
8.3
27 Ratings
7% above category average
Cisco UC-One
10.0
1 Ratings
26% above category average
Centralized communications management8.823 Ratings10.01 Ratings
Team messaging8.011 Ratings10.01 Ratings
Team document sharing8.44 Ratings10.01 Ratings
Call and meeting analytics7.816 Ratings10.01 Ratings
Best Alternatives
BroadvoiceCisco UC-One
Small Businesses
Sangoma Switchvox
Sangoma Switchvox
Score 9.0 out of 10
Sangoma Switchvox
Sangoma Switchvox
Score 9.0 out of 10
Medium-sized Companies
PanTerra Networks
PanTerra Networks
Score 8.8 out of 10
PanTerra Networks
PanTerra Networks
Score 8.8 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.5 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceCisco UC-One
Likelihood to Recommend
9.1
(221 ratings)
9.0
(2 ratings)
Likelihood to Renew
8.6
(15 ratings)
-
(0 ratings)
Usability
8.4
(13 ratings)
-
(0 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.6
(14 ratings)
-
(0 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.6
(2 ratings)
-
(0 ratings)
Implementation Rating
7.9
(7 ratings)
-
(0 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceCisco UC-One
Likelihood to Recommend
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review
Cisco
UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
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Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
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Cisco
  • Clear quality of service
  • easy implementation
  • good return on investment
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Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Cisco
  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
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Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Cisco
No answers on this topic
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Cisco
No answers on this topic
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Cisco
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Cisco
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Cisco
No answers on this topic
In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
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Cisco
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Cisco
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Cisco
No answers on this topic
Alternatives Considered
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
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Cisco
We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
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Cisco
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
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Cisco
No answers on this topic
Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
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Cisco
  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.