What users are saying about
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Top Rated
201 Ratings
7 Ratings

Broadvoice

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Top Rated
201 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 8 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.7

    Broadvoice

    77%

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    High quality audio

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    8.2

    Broadvoice

    82%

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Calendar integration

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Meeting initiation

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    6.4

    Broadvoice

    64%

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Participant roles & permissions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    8.5

    Broadvoice

    85%

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 3/3 features

    Hosted PBX

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Call Management

    8.8

    Broadvoice

    88%

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 8/8 features

    Answering rules

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Call recording

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    7.9
    79%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Business SMS/External Messaging

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Online Fax

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.2

    Broadvoice

    82%

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Mobile app for iOS

    8.2
    82%
    2 Ratings
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    9.1

    Broadvoice

    91%

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Centralized communications management

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call and meeting analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Contact Center Software

    Broadvoice

    Feature Set Not Supported
    N/A
    8.0

    Eclipse CMS4

    80%
    Datatrack Eclipse CMS4 ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Validate callers

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Outbound response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call forwarding

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multichannel integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workforce Optimization (WFO)

    Broadvoice

    Feature Set Not Supported
    N/A
    8.0

    Eclipse CMS4

    80%
    Datatrack Eclipse CMS4 ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Recording

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Quality management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Historical reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer surveys

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Broadvoice is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    133 Ratings
    8.0

    Eclipse CMS4

    80%
    2 Ratings

    Likelihood to Renew

    8.5

    Broadvoice

    85%
    10 Ratings

    Eclipse CMS4

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    Eclipse CMS4

    N/A
    0 Ratings

    Support Rating

    8.5

    Broadvoice

    85%
    8 Ratings

    Eclipse CMS4

    N/A
    0 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    Eclipse CMS4

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    Eclipse CMS4

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    Eclipse CMS4

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    The Broadvoice website to check voicemails, update the phone tree, and edit the accessibility of phone lines is always user-friendly and makes our workflow smooth. Voicemails come through immediately and are easy to transfer if needed. I am even able to share voicemail lines with another employee for more effective communication.
    Read full review

    Datatrack

    It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Datatrack

    • It is the mainly used IDE for JAVA developers.
    • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
    • Relatively nice user interface.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Datatrack

    • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    Eclipse CMS4

    Starting Price

    Editions & Modules

    Eclipse CMS4 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Broadvoice

      Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
      Read full review

      Datatrack

      No answers on this topic

      Usability

      Broadvoice

      At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
      Read full review

      Datatrack

      No answers on this topic

      Support Rating

      Broadvoice

      Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
      Read full review

      Datatrack

      No answers on this topic

      In-Person Training

      Broadvoice

      The in-person was done by phone and was GREAT!
      Read full review

      Datatrack

      No answers on this topic

      Online Training

      Broadvoice

      Easy for even the most basic user.
      Read full review

      Datatrack

      No answers on this topic

      Implementation Rating

      Broadvoice

      It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
      Read full review

      Datatrack

      No answers on this topic

      Alternatives Considered

      Broadvoice

      Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
      Read full review

      Datatrack

      Read full review

      Return on Investment

      Broadvoice

      • We have pretty much cut our phone service bill in half compared to our previous provider.
      • The reliability of the system has reduced downtime to null.
      • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
      Read full review

      Datatrack

      • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
      • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
      Read full review

      Screenshots

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