What users are saying about
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Top Rated
200 Ratings

Broadvoice

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Top Rated
200 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 9.9 out of 100

Feature Set Ratings

  • Solgari Cloud Communications ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Performance & Compatibility of Online Events Software

7.7

Broadvoice

77%

Solgari Cloud Communications

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

High quality audio

7.7
77%
2 Ratings
N/A
0 Ratings

Online Meetings / Events

8.2

Broadvoice

82%

Solgari Cloud Communications

Feature Set Not Supported
N/A
Broadvoice ranks higher in 2/2 features

Calendar integration

8.2
82%
1 Rating
N/A
0 Ratings

Meeting initiation

8.2
82%
1 Rating
N/A
0 Ratings

Online Events Security

6.4

Broadvoice

64%

Solgari Cloud Communications

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Participant roles & permissions

6.4
64%
1 Rating
N/A
0 Ratings

Cloud PBX

8.5

Broadvoice

85%
9.6

Solgari Cloud Communications

96%
Solgari Cloud Communications ranks higher in 5/5 features

Hosted PBX

9.1
91%
2 Ratings
10.0
100%
1 Rating

Multi-level Interactive Voice Response (IVR)

9.1
91%
1 Rating
10.0
100%
1 Rating

Directory of employee names

7.3
73%
2 Ratings
10.0
100%
1 Rating

User templates

N/A
0 Ratings
8.0
80%
1 Rating

Call reports

N/A
0 Ratings
10.0
100%
1 Rating

Call Management

8.9

Broadvoice

89%
9.2

Solgari Cloud Communications

92%
Broadvoice ranks higher in 5/8 features

Answering rules

9.1
91%
2 Ratings
10.0
100%
1 Rating

Call recording

9.1
91%
2 Ratings
10.0
100%
1 Rating

Call park

9.1
91%
1 Rating
8.0
80%
1 Rating

Call screening

7.7
77%
2 Ratings
9.0
90%
1 Rating

Message alerts

9.1
91%
1 Rating
9.0
90%
1 Rating

Business SMS/External Messaging

9.1
91%
1 Rating
N/A
0 Ratings

Online Fax

9.1
91%
1 Rating
N/A
0 Ratings

Voicemail Transcription

9.1
91%
1 Rating
N/A
0 Ratings

Mobile apps

8.2

Broadvoice

82%
10.0

Solgari Cloud Communications

100%
Broadvoice ranks higher in 1/2 features

Mobile app for iOS

8.2
82%
2 Ratings
N/A
0 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
1 Rating

Unified Communications Platform and Collaboration

9.1

Broadvoice

91%

Solgari Cloud Communications

Feature Set Not Supported
N/A
Broadvoice ranks higher in 2/2 features

Centralized communications management

9.1
91%
1 Rating
N/A
0 Ratings

Call and meeting analytics

9.1
91%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Solgari Cloud Communications is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Broadvoice

86%
132 Ratings
10.0

Solgari Cloud Communications

100%
1 Rating

Likelihood to Renew

8.8

Broadvoice

88%
9 Ratings

Solgari Cloud Communications

N/A
0 Ratings

Usability

7.9

Broadvoice

79%
7 Ratings

Solgari Cloud Communications

N/A
0 Ratings

Support Rating

9.1

Broadvoice

91%
7 Ratings

Solgari Cloud Communications

N/A
0 Ratings

In-Person Training

9.1

Broadvoice

91%
1 Rating

Solgari Cloud Communications

N/A
0 Ratings

Online Training

9.1

Broadvoice

91%
1 Rating

Solgari Cloud Communications

N/A
0 Ratings

Implementation Rating

8.6

Broadvoice

86%
4 Ratings

Solgari Cloud Communications

N/A
0 Ratings

Likelihood to Recommend

Broadvoice

Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
Read full review

Solgari

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.
Read full review

Pros

Broadvoice

  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review

Solgari

  • Great call quality
  • Love that I've been able to listen into sales calls
  • Love that I've been able to record all our sales calls
  • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
  • Great cloud technology that supports sales staff working remotely
Read full review

Cons

Broadvoice

  • Process for provisioning a new telephone can be time consuming
  • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
  • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
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Solgari

  • 3CX keypad could be more intuitive
Read full review

Pricing Details

Broadvoice

Starting Price

$10 monthly, 12 or 36 months per seat

Editions & Modules

Broadvoice editions and modules pricing
EditionModules
b-hive Metered Seat Cloud PBX101
b-hive Standard Seat Cloud PBX182
b-hive Pro Seat Cloud PBX233
b-hive Standard Seat - Call Paths74
b-hive Pro Seat - Call Paths105
SIP Trunking - Metered116
SIP Trunking - Unlimited177
Contact CenterContact Sales8

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month
  5. per month
  6. per month per user
  7. per month per user
  8. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Based on 3 Year Terms

Solgari Cloud Communications

Starting Price

Editions & Modules

Solgari Cloud Communications editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Broadvoice

    Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
    Read full review

    Solgari

    No answers on this topic

    Usability

    Broadvoice

    At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
    Read full review

    Solgari

    No answers on this topic

    Support Rating

    Broadvoice

    Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
    Read full review

    Solgari

    No answers on this topic

    In-Person Training

    Broadvoice

    The in-person was done by phone and was GREAT!
    Read full review

    Solgari

    No answers on this topic

    Online Training

    Broadvoice

    Easy for even the most basic user.
    Read full review

    Solgari

    No answers on this topic

    Implementation Rating

    Broadvoice

    It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
    Read full review

    Solgari

    No answers on this topic

    Alternatives Considered

    Broadvoice

    Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
    Read full review

    Solgari

    Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.
    Read full review

    Return on Investment

    Broadvoice

    • We have pretty much cut our phone service bill in half compared to our previous provider.
    • The reliability of the system has reduced downtime to null.
    • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
    Read full review

    Solgari

    • Kept our costs low
    • Accelerate our revenue as the software is great for coaching new hires and sales staff
    Read full review

    Screenshots

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