What users are saying about
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Top Rated
196 Ratings
7 Ratings

Broadvoice

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Top Rated
196 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Contact Center Software

    Broadvoice

    Feature Set Not Supported
    N/A
    9.5

    TelebuHub

    95%
    TelebuHub ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Validate callers

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.8
    98%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Interactive voice response

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    Call scripts

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Call tracking

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Workforce Optimization (WFO)

    Broadvoice

    Feature Set Not Supported
    N/A
    9.4

    TelebuHub

    94%
    TelebuHub ranks higher in 8/8 features

    Inbound call routing

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Recording

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Attribute Ratings

    • TelebuHub is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    127 Ratings
    9.4

    TelebuHub

    94%
    3 Ratings

    Likelihood to Renew

    8.8

    Broadvoice

    88%
    9 Ratings

    TelebuHub

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    TelebuHub

    N/A
    0 Ratings

    Support Rating

    9.1

    Broadvoice

    91%
    7 Ratings

    TelebuHub

    N/A
    0 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    TelebuHub

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    TelebuHub

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    TelebuHub

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
    Read full review

    Telebu Communications

    We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Telebu Communications

    • Ability to design IVR flow using very user-friendly IVR Studio
    • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
    • User-friendly design, which makes the software very easy to navigate
    • Affordability and flexibility offered by the company in terms of integration
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Telebu Communications

    • Could use a mobile app, since the website performance is poor on mobile
    • More social media listening should be added
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    TelebuHub

    Starting Price

    Editions & Modules

    TelebuHub editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Broadvoice

      Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
      Read full review

      Telebu Communications

      No answers on this topic

      Usability

      Broadvoice

      At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
      Read full review

      Telebu Communications

      No answers on this topic

      Support Rating

      Broadvoice

      Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
      Read full review

      Telebu Communications

      No answers on this topic

      In-Person Training

      Broadvoice

      The in-person was done by phone and was GREAT!
      Read full review

      Telebu Communications

      No answers on this topic

      Online Training

      Broadvoice

      Easy for even the most basic user.
      Read full review

      Telebu Communications

      No answers on this topic

      Implementation Rating

      Broadvoice

      It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
      Read full review

      Telebu Communications

      No answers on this topic

      Alternatives Considered

      Broadvoice

      Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
      Read full review

      Telebu Communications

      No answers on this topic

      Return on Investment

      Broadvoice

      • We have pretty much cut our phone service bill in half compared to our previous provider.
      • The reliability of the system has reduced downtime to null.
      • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
      Read full review

      Telebu Communications

      • Improved CSAT scores
      • Agents are happy to use the software without any roadblocks remotely
      • Successful outreach of voice broadcast marketing campaigns
      • Much more organized customer query ticketing
      • Virtual assistant helps a lot in ticketing late-night customer calls
      Read full review

      Screenshots

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