What users are saying about
7 Ratings
1 Rating
7 Ratings
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Score 8.6 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Broadvoice

Having the Broadvoice B-system came thru for us when the internet went down at our location. We were able to login into the Broadvoice systems from our phones and forward all calls to our cell phones. This allowed our contact with our customers to go interrupted. This is seen as a great advantage to our company so we could continue business and keep our customers happy.
Lori Higgs | TrustRadius Reviewer

TelebuHub

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Dev Madhav S D | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Broadvoice
TelebuHub
8.9
Agent dashboard
Broadvoice
TelebuHub
10.0
Validate callers
Broadvoice
TelebuHub
9.0
Outbound response
Broadvoice
TelebuHub
9.0
Call forwarding
Broadvoice
TelebuHub
9.0
Click-to-call (CTC)
Broadvoice
TelebuHub
9.0
Warm transfer
Broadvoice
TelebuHub
8.0
Predictive dialing
Broadvoice
TelebuHub
9.0
Interactive voice response
Broadvoice
TelebuHub
10.0
REST APIs
Broadvoice
TelebuHub
8.0
Call scripts
Broadvoice
TelebuHub
9.0
Call tracking
Broadvoice
TelebuHub
8.0
Multichannel integration
Broadvoice
TelebuHub
8.0
CRM software integration
Broadvoice
TelebuHub
10.0

Workforce Optimization (WFO)

Broadvoice
TelebuHub
8.9
Inbound call routing
Broadvoice
TelebuHub
10.0
Recording
Broadvoice
TelebuHub
9.0
Quality management
Broadvoice
TelebuHub
8.0
Call analytics
Broadvoice
TelebuHub
10.0
Historical reporting
Broadvoice
TelebuHub
10.0
Live reporting
Broadvoice
TelebuHub
9.0
Customer surveys
Broadvoice
TelebuHub
8.0
Customer interaction analytics
Broadvoice
TelebuHub
7.0

Pros

Broadvoice

  • The ease of call transfer.
  • Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
  • Great customer service.
  • Integration with Salesforce.
Kevin J. Campisano, CPA | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Broadvoice

  • Make B-Hive easer to navigate.
  • Faxing features could use more work.
  • Improve network through the phone. Have issues when the phone has problems; the computer can't connect to the network when it's going through it.
Anonymous | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Usability

Broadvoice

Broadvoice 8.2
Based on 1 answer
At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Lori Higgs | TrustRadius Reviewer

TelebuHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Broadvoice

This has really been our first experience using an app such as b-hive organization-wide for our phone system, so I don't have much to stack up against it. I just really appreciate the ease of using our original phone system via this app without having to go to some other product/service.
Anonymous | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Broadvoice

  • The cost per user is less than our previous provider.
  • The flexibility that VOIP provides allows for easy in opening different locations and staying connected.
  • Integration with Salesforce will be a huge step forward for our current CRM.
Kevin J. Campisano, CPA | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Screenshots

Pricing Details

Broadvoice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Broadvoice Editions & Modules

Edition
b-hive Metered Seat Cloud PBX$101
b-hive Standard Seat Cloud PBX$181
b-hive Pro Seat Cloud PBX$231
b-hive Standard Seat - Call Paths$72
b-hive Pro Seat - Call Paths$102
SIP Trunking - Metered$113
SIP Trunking - Unlimited$173
Contact CenterContact Sales
  1. per month per user
  2. per month
  3. per month per user
  4. none
Additional Pricing Details
Pricing Based on 3 Year Terms

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TelebuHub Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Broadvoice
8.6
TelebuHub
9.0

Usability

Broadvoice
8.2
TelebuHub

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