Broadvoice vs. TelebuHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.6 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
TelebuHub
Score 8.1 out of 10
N/A
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
Pricing
BroadvoiceTelebuHub
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
BroadvoiceTelebuHub
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Features
BroadvoiceTelebuHub
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.0
76 Ratings
1% below category average
TelebuHub
-
Ratings
High quality audio8.075 Ratings00 Ratings
High quality video8.020 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.1
15 Ratings
2% above category average
TelebuHub
-
Ratings
Desktop sharing8.115 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.4
13 Ratings
7% below category average
TelebuHub
-
Ratings
Calendar integration7.710 Ratings00 Ratings
Meeting initiation7.211 Ratings00 Ratings
Record meetings / events7.39 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.3
12 Ratings
5% below category average
TelebuHub
-
Ratings
Live chat7.312 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.0
25 Ratings
6% above category average
TelebuHub
-
Ratings
User authentication8.122 Ratings00 Ratings
Participant roles & permissions8.025 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
80 Ratings
2% above category average
TelebuHub
-
Ratings
Hosted PBX8.447 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.334 Ratings00 Ratings
Directory of employee names8.365 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.1
103 Ratings
1% below category average
TelebuHub
-
Ratings
Answering rules8.388 Ratings00 Ratings
Call recording8.260 Ratings00 Ratings
Call park8.279 Ratings00 Ratings
Call screening8.371 Ratings00 Ratings
Message alerts8.482 Ratings00 Ratings
Business SMS/External Messaging7.533 Ratings00 Ratings
Online Fax8.144 Ratings00 Ratings
Voicemail Transcription7.656 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.8
74 Ratings
10% below category average
TelebuHub
-
Ratings
Mobile app for iOS7.769 Ratings00 Ratings
Mobile app for Android7.939 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.5
32 Ratings
1% above category average
TelebuHub
-
Ratings
Centralized communications management8.527 Ratings00 Ratings
Team messaging7.315 Ratings00 Ratings
Team document sharing6.87 Ratings00 Ratings
Call and meeting analytics7.517 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Broadvoice
-
Ratings
TelebuHub
9.6
3 Ratings
14% above category average
Agent dashboard00 Ratings10.03 Ratings
Validate callers00 Ratings9.53 Ratings
Outbound response00 Ratings9.53 Ratings
Call forwarding00 Ratings10.03 Ratings
Click-to-call (CTC)00 Ratings9.53 Ratings
Warm transfer00 Ratings9.03 Ratings
Predictive dialing00 Ratings9.03 Ratings
Interactive voice response00 Ratings10.03 Ratings
REST APIs00 Ratings9.43 Ratings
Call scripts00 Ratings9.53 Ratings
Call tracking00 Ratings10.03 Ratings
Multichannel integration00 Ratings9.43 Ratings
CRM software integration00 Ratings9.53 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Broadvoice
-
Ratings
TelebuHub
9.5
3 Ratings
14% above category average
Inbound call routing00 Ratings9.53 Ratings
Recording00 Ratings9.53 Ratings
Quality management00 Ratings9.53 Ratings
Call analytics00 Ratings9.53 Ratings
Historical reporting00 Ratings10.03 Ratings
Live reporting00 Ratings9.03 Ratings
Customer surveys00 Ratings9.43 Ratings
Customer interaction analytics00 Ratings9.53 Ratings
Best Alternatives
BroadvoiceTelebuHub
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceTelebuHub
Likelihood to Recommend
9.0
(246 ratings)
9.5
(3 ratings)
Likelihood to Renew
8.5
(15 ratings)
-
(0 ratings)
Usability
8.5
(13 ratings)
-
(0 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.5
(14 ratings)
-
(0 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.5
(2 ratings)
-
(0 ratings)
Implementation Rating
7.7
(7 ratings)
-
(0 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceTelebuHub
Likelihood to Recommend
Broadvoice
Broadvoice is extremely robust and well-suited for a variety of contexts, but I think it excels best in tighter-knit work environments where contacting each other is the main use as opposed to receiving many incoming calls from outside guests. There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.
Read full review
Telebu Communications
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Read full review
Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Telebu Communications
  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Read full review
Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Telebu Communications
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Read full review
Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Telebu Communications
No answers on this topic
Usability
Broadvoice
Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at
Read full review
Telebu Communications
No answers on this topic
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Telebu Communications
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Telebu Communications
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
Telebu Communications
No answers on this topic
In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Telebu Communications
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Telebu Communications
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review
Telebu Communications
No answers on this topic
Alternatives Considered
Broadvoice
We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.
Read full review
Telebu Communications
No answers on this topic
Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
Read full review
Telebu Communications
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Telebu Communications
No answers on this topic
Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review
Telebu Communications
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.